Podcast
Questions and Answers
Hotels classified by location might include:
Hotels classified by location might include:
The second largest cruise line in the industry is Royal Caribbean which operates two brands, Royal Caribbean International and ___?
The second largest cruise line in the industry is Royal Caribbean which operates two brands, Royal Caribbean International and ___?
Celebrity Cruises
The average cruise passenger is:
The average cruise passenger is:
about 46 years old and married
Hotel restaurants cater to both:
Hotel restaurants cater to both:
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Franchising allows hotels to:
Franchising allows hotels to:
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Room occupancy percentage (ROP) is determined by:
Room occupancy percentage (ROP) is determined by:
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One of the most popular cruise destinations in the world is:
One of the most popular cruise destinations in the world is:
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The person at a desk in the lobby of a hotel who assists guests is the:
The person at a desk in the lobby of a hotel who assists guests is the:
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The concierge association is called:
The concierge association is called:
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The daily report performed by the night auditor contains key operating ratios including all of the following except:
The daily report performed by the night auditor contains key operating ratios including all of the following except:
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Which hotel has received all major awards including the Malcolm Baldridge National Quality Award?
Which hotel has received all major awards including the Malcolm Baldridge National Quality Award?
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The highest ranking position on a cruise ship is the:
The highest ranking position on a cruise ship is the:
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Carnival Cruise Lines net about ___ percent of sales.
Carnival Cruise Lines net about ___ percent of sales.
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A position description for the front office includes all tasks except:
A position description for the front office includes all tasks except:
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The front office, housekeeping, concierge, security belong to which division?
The front office, housekeeping, concierge, security belong to which division?
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Hotels may be classified by factors including location, price, and:
Hotels may be classified by factors including location, price, and:
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Casino hotels are different because:
Casino hotels are different because:
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Alaskan cruises are only offered:
Alaskan cruises are only offered:
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Motel 6 got its name from:
Motel 6 got its name from:
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The mass market segment of the cruise industry generally consists of:
The mass market segment of the cruise industry generally consists of:
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Until the 1830's, which was not a principal reason for traveling by water?
Until the 1830's, which was not a principal reason for traveling by water?
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In cruising, the term 'crossing' implies:
In cruising, the term 'crossing' implies:
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A world cruise is:
A world cruise is:
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The position responsible for supervising all departments aboard a cruise ship except for the deck and engine is the:
The position responsible for supervising all departments aboard a cruise ship except for the deck and engine is the:
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A catering event order (CEO) or banquet event order (BEO) is used to:
A catering event order (CEO) or banquet event order (BEO) is used to:
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European river cruises are known for their:
European river cruises are known for their:
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Luxury ships delineate themselves by having a crew to passenger ratio of:
Luxury ships delineate themselves by having a crew to passenger ratio of:
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Of the 60,000 properties inspected by AAA, only a small percentage earn the ___ award.
Of the 60,000 properties inspected by AAA, only a small percentage earn the ___ award.
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Which department is not typically part of the hotel Food and Beverage division?
Which department is not typically part of the hotel Food and Beverage division?
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Dividing room revenue by the number of rooms available is called:
Dividing room revenue by the number of rooms available is called:
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Hotels classified by price would include:
Hotels classified by price would include:
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If rooms revenue is $75,884 and the total number of rooms sold is 662, then the average daily rate is:
If rooms revenue is $75,884 and the total number of rooms sold is 662, then the average daily rate is:
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The Hilton and Sheraton brands did not begin franchising until the:
The Hilton and Sheraton brands did not begin franchising until the:
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All hotels are expected to have at least ___ percent of their parking spaces designated as 'handicapped.'
All hotels are expected to have at least ___ percent of their parking spaces designated as 'handicapped.'
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Marriott builds a hotel for $34 million and sells it for $52 million. This type of transaction is known as a:
Marriott builds a hotel for $34 million and sells it for $52 million. This type of transaction is known as a:
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Coastal cruises provide passengers with an opportunity to:
Coastal cruises provide passengers with an opportunity to:
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The position responsible for regulating and accounting for all cleaning supplies and equipment is the:
The position responsible for regulating and accounting for all cleaning supplies and equipment is the:
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The average franchise fees range from ___ percent of room revenue.
The average franchise fees range from ___ percent of room revenue.
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Management contracts became popular in the 1970's because:
Management contracts became popular in the 1970's because:
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If room sales are $50,000 in one day with 400 rooms available, the revenue per available room would be:
If room sales are $50,000 in one day with 400 rooms available, the revenue per available room would be:
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Franchisee benefits include all of the following except:
Franchisee benefits include all of the following except:
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The largest lodging enterprise in the world is:
The largest lodging enterprise in the world is:
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The average cruise lasts how long?
The average cruise lasts how long?
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The luxury segment of the cruise industry caters to travelers who earn:
The luxury segment of the cruise industry caters to travelers who earn:
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The main function of a hotel is to:
The main function of a hotel is to:
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For most cruise lines, the largest source of income comes from:
For most cruise lines, the largest source of income comes from:
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Barge cruises:
Barge cruises:
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A perpetual cruiser is one who spends ___ months aboard different cruise ships each year.
A perpetual cruiser is one who spends ___ months aboard different cruise ships each year.
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Housekeeping associates typically service between ___ rooms per day:
Housekeeping associates typically service between ___ rooms per day:
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In most hotels the executive committee is involved in all major decisions but ultimately responsibility lies with the:
In most hotels the executive committee is involved in all major decisions but ultimately responsibility lies with the:
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A demand forecasting technique used to maximize room revenue is known as:
A demand forecasting technique used to maximize room revenue is known as:
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If the total rooms occupied are 622 and total rooms available are 850, the room occupancy percentage is:
If the total rooms occupied are 622 and total rooms available are 850, the room occupancy percentage is:
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The triple bottom line or 3P approach addresses all of the following except:
The triple bottom line or 3P approach addresses all of the following except:
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The individual responsible for balancing the guest accounts receivables is the:
The individual responsible for balancing the guest accounts receivables is the:
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In the times of the Greek and Roman empires, inns sprang up along the:
In the times of the Greek and Roman empires, inns sprang up along the:
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The primary purpose of revenue management is to:
The primary purpose of revenue management is to:
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The middle market segment of the cruise industry has an average cost per person of:
The middle market segment of the cruise industry has an average cost per person of:
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The rack rate is:
The rack rate is:
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The first American cruise ship to set sail from New York City in 1867 was named:
The first American cruise ship to set sail from New York City in 1867 was named:
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Fairmont Hotels and Resorts are leaders in the sustainable lodging movement, also known as:
Fairmont Hotels and Resorts are leaders in the sustainable lodging movement, also known as:
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Due to the seasonality of resorts, one challenge faced by managers is:
Due to the seasonality of resorts, one challenge faced by managers is:
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In-house and guest communications in a hotel are managed by:
In-house and guest communications in a hotel are managed by:
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Who developed the world's largest lodging enterprise due to a disappointing experience while traveling?
Who developed the world's largest lodging enterprise due to a disappointing experience while traveling?
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One way cruise lines are becoming more sustainable is by building ships that use:
One way cruise lines are becoming more sustainable is by building ships that use:
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The White Star Line built ships that were quiet, stable, and luxurious. The Titanic was one of these ships, which were the other two built by White Star in the early 1900s?
The White Star Line built ships that were quiet, stable, and luxurious. The Titanic was one of these ships, which were the other two built by White Star in the early 1900s?
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The position responsible for creating and implementing all daily activities is the:
The position responsible for creating and implementing all daily activities is the:
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The largest department in the hotel, in terms of number of employees, is:
The largest department in the hotel, in terms of number of employees, is:
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In this type of ownership, investors do not pay corporate income tax, however they distribute the majority of net income to shareholders and are publicly traded.
In this type of ownership, investors do not pay corporate income tax, however they distribute the majority of net income to shareholders and are publicly traded.
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Currently, the largest cruise line in the industry is:
Currently, the largest cruise line in the industry is:
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Air-cruise packages made cruising an option for many passengers because the packages:
Air-cruise packages made cruising an option for many passengers because the packages:
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The average franchise fees range from ___ percent of room revenue.
The average franchise fees range from ___ percent of room revenue.
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Aloha is literally translated into all of the following meanings except:
Aloha is literally translated into all of the following meanings except:
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Sustainable properties are doing all of the following in their operating practices except:
Sustainable properties are doing all of the following in their operating practices except:
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Two major challenges of lodging franchising are avoiding financial failure by the franchisee and maintaining:
Two major challenges of lodging franchising are avoiding financial failure by the franchisee and maintaining:
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Average daily room rate (ADR) is determined by:
Average daily room rate (ADR) is determined by:
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Coastal cruises provide passengers with an opportunity to:
Coastal cruises provide passengers with an opportunity to:
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Regional cruises are considered:
Regional cruises are considered:
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The position on a cruise ship responsible for administration, cruise staff, entertainment, food, and beverage is the:
The position on a cruise ship responsible for administration, cruise staff, entertainment, food, and beverage is the:
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Another step many hotels are taking to conserve resources is replacing showerheads with low flow devices. These can save ___ gallons of water for every 5 minutes of shower.
Another step many hotels are taking to conserve resources is replacing showerheads with low flow devices. These can save ___ gallons of water for every 5 minutes of shower.
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When selling a room, the front desk associate may suggest that features of a larger room or a better view may be a superior value for the guest; which means that the Front Desk Associate is:
When selling a room, the front desk associate may suggest that features of a larger room or a better view may be a superior value for the guest; which means that the Front Desk Associate is:
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The company credited with inventing cruising is:
The company credited with inventing cruising is:
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Airport hotels:
Airport hotels:
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One of the most well-known adventure cruisers is:
One of the most well-known adventure cruisers is:
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The area of the hotel that is often described as the nerve center or hub is:
The area of the hotel that is often described as the nerve center or hub is:
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Property management systems are designed to assist front office employees in performing functions related to which tasks?
Property management systems are designed to assist front office employees in performing functions related to which tasks?
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If Rooms revenue is $75,884 and the total number of rooms sold is 662 then the average daily rate is:
If Rooms revenue is $75,884 and the total number of rooms sold is 662 then the average daily rate is:
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The management contract typically allows for a hotel company to manage a property for:
The management contract typically allows for a hotel company to manage a property for:
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Lighting can account for ___ to ___ percent of commercial electricity consumption.
Lighting can account for ___ to ___ percent of commercial electricity consumption.
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Two organizations that rate and classify hotels are Mobile Travel Guide and:
Two organizations that rate and classify hotels are Mobile Travel Guide and:
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Hotels classified by price would include:
Hotels classified by price would include:
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Special hotel accounts for a company that has established credit with a hotel are called:
Special hotel accounts for a company that has established credit with a hotel are called:
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Franchising hotels began in 1907 by:
Franchising hotels began in 1907 by:
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Economy or budget hotels became popular by focusing on:
Economy or budget hotels became popular by focusing on:
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Dividing room revenue by the number of rooms available is called:
Dividing room revenue by the number of rooms available is called:
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Which of the following is a benefit to the franchise company?
Which of the following is a benefit to the franchise company?
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Steamboat cruises provide what's unique?
Steamboat cruises provide what's unique?
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To be effective as a successful general manager of a hotel, the manager should exhibit all traits except:
To be effective as a successful general manager of a hotel, the manager should exhibit all traits except:
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Study Notes
Hotel and Cruise Industry Overview
- Hotels are classified by location types: city, resort, airport, and freeway.
- The second largest cruise line is Royal Caribbean, which also operates Celebrity Cruises.
- Average cruise passengers are generally around 46 years old and typically married.
- Hotel restaurants serve both guests and the general public.
Hotel Operations and Management
- Franchising enables hotels to expand quickly using external capital.
- Room occupancy percentage (ROP) is calculated by dividing occupied rooms by total available rooms.
- The front office, housekeeping, concierge, security, and communications are all part of the Rooms division.
- Revenue management is a crucial technique for maximizing room revenue and profitability.
Lodging Classification and Performance Metrics
- Hotels can be classified based on location, price, and service types, including luxury, economy, and budget.
- Average Daily Rate (ADR) is determined by dividing room revenue by the number of rooms sold.
- Revenue per Available Room (RevPAR) is calculated by dividing total room revenue by the number of rooms available.
Unique Features of Hotels and Cruises
- Casino hotels earn more from gaming than accommodation.
- Coastal cruises allow passengers to connect with local cultures through visits to ports.
- Luxury cruise segments target travelers earning over $80,000 annually, with exclusive services.
- The average cruise duration for passengers is generally 7 days or less.
Key Personnel in Hospitality
- Concierges assist guests with reservations and local information.
- The highest-ranking officer on a cruise is the captain, while the purser manages daily operations besides deck and engine departments.
- Night auditors play a key role in balancing guest accounts.
Industry Leaders and Recognition
- The Ritz-Carlton has won numerous hospitality awards, including the Malcolm Baldridge National Quality Award.
- Intercontinental Hotel Group is the largest lodging enterprise globally.
- AAA inspects about 60,000 properties, with a small percentage earning the 5-Diamond award.
- The company credited with establishing modern cruising is the Peninsula and Oriental Steam Navigation Company.
Trends in Sustainability and Innovation
- Sustainable lodging practices include resource conservation, such as low-flow showerheads.
- Many hotels and cruise lines are innovating with eco-friendly technologies, like hydrogen power.
- Franchising helps increase market share and improves brand recognition for hotel franchises.
Challenges and Changes in the Hospitality Sector
- Seasonality poses challenges for resort managers, particularly in staffing.
- The number of rooms serviced daily by housekeeping typically ranges from 15 to 20.
- The hospitality industry employs various strategies to maintain quality while facilitating franchisee success.
Additional Insights
- Perpetual cruisers spend three to five months annually aboard different ships.
- Lighting represents a significant portion (30-40%) of commercial electricity consumption in hotels.
- Steamboat cruises provide unique American experiences by exploring the heartland.
- Special hotel accounts that have established credit with a hotel are referred to as city ledgers.
Conclusion
- Effective hotel management requires a blend of operational knowledge, adherence to quality standards, and an understanding of market dynamics.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Description
Test your knowledge of lodging terminology with these flashcards! This quiz covers various aspects of the hotel and cruise industries, including classifications, major brands, and demographic information about cruise passengers. Perfect for senior students preparing for their exit exams.
