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Questions and Answers
LODGING INDUSTRY
is one of the five major hospitality types. Lodging focuses on providing accommodation for overnight stays, whether that is a budget motel or a luxury world-class hotel.
HOTEL
MOTEL
B and B
APARTMENT
BOUTIQUE HOTELS AND LODGES
TYPES OF HOTEL BY:
GUEST TYPE
Walk In - guest with NO reservation
Transient - individual traveler WITH reservation and stay maximum of 30 days
Corporate - travel under corporate name
Group
HOTEL TYPE SIZE
Below 200 rooms - Very small
Up to 200 rooms - small
200 to 399 rooms - medium
400 to 700 rooms - large
More than 700 rooms - Mega
HOTEL TYPE BY LOCATION
Airport Hotel (YOTELAIR Singapore, Changi Airport)
City Center Hotel (Dusit Thani Manila, Fairmont Makati)
Motels (Victoria Court, SoGo Hotel)
Floating Hotels (MS Allure of the Seas, Royal Princess)
Resorts (Pearl Farm (Samal Island), Aman Resort (Amanpulo) )
HOTEL BY TARGET MARKET
Airport hotels
Business hotels
Bed and breakfast
Casino hotels
Resorts
CLEAN AND PREPARE ROOMS FOR INCOMING GUEST
HOUSEKEEPING
It refers to upkeep and maintenance of cleanliness and orderliness in the house such as inn, lodge, apartel, condominium, resort, dormitory and hospital.
Qualification in Housekeeping NC lI is competent to be:
Junior Cleaner
Assistant Cleaner
Assistant Public Area Cleaner
Cleaner
Public Area Cleaner
Attendant
Room/Cabin Attendant/Room Maid
Laundry Attendant
Housekeeping Attendant
Butler
TYPES OF HOUSEKEEPING
• DOMESTIC HOUSEKEEPING
refers to housekeeping in the house. It covers bedroom, kitchen, dining, receiving area, grounds.
• INSTITUTIONAL HOUSEKEEPING
applies to housekeeping maintenance like in commercial lodging establishments like hotels, resorts, inns and apartelle.
CLASSIFICATION OF GUEST ROOMS:
ACCORDING TO NUMBER OF BEDS:
Single Room
Accommodates one person with a single bed.
Double Room
Features one double bed, suitable for two people.
Twin Room
Has two single beds, accommodating two people.
Triple Room
Contains three single beds or one double bed plus a single bed, for up to three guests.
Double-Double Room
Has two double beds, accommodating four people.
ACCORDING TO PRICE:
Economy/ Budget Room
Basic amenities at a lower price, typically smaller in size with minimal facilities.
Standard Room
Mid-range price with standard amenities, a common choice for average travelers.
Deluxe Room
Higher price point with more space, better furnishings, and additional amenities.
Suite
Premium pricing with separate living areas, luxurious facilities, and personalized services.
Presidential Suite
The most expensive room in a hotel, offering the best amenities, multiple rooms, and top-tier service.
ACCORDING TO LAY-OUT:
Studio Room
A single room with a bed, sitting area, and sometimes a kitchenette.
Connecting Rooms
Two or more rooms connected by a door, ideal for families.
Duplex
A room with two levels connected by an internal staircase, usually with living space on the lower level and bedroom on the upper level.
Family Room
Larger multiple rooms designed for families, with extra beds or pull-out couches, child-friendly amenities, and sometimes kitchenettes.
Penthouse
Located on the top floor, offering luxury facilities, expansive layout, and often panoramic views.
CLEAN PUBLIC AREAS, FACILITIES AND EQUIPMENT
Housekeeping involves maintaining cleanliness, order, and hygiene in living and working environments.
HOUSEKEEPING TOOLS AND EQUIPMENT
-
Broom and Dustpan
For sweeping floors or walls and gathering dust and debris.
Types of brooms:
-
Soft Broom
-
Stick Broom
-
Ceiling broom
-
Mop and Mop Squeezer
Used for wet cleaning floors, especially in areas like kitchen areas and bathrooms.
-
Duster
For removing dust from surfaces, furniture, and fixtures.
Types of duster:
-
Feather Duster
-
Static Duster
-
Microfiber Duster
-
Sponges and Scrubbers
For washing dishes, cleaning surfaces, and scrubbing tough stains.
-
Squeegee
For cleaning windows, mirrors, and glass surfaces, leaving them streak free
-
Brushes
For brushing surfaces.
Types of brushes:
-
Hard brush
-
Soft brush
-
Scrubbing Brush
-
Toilet bowl brush
-
Microfiber Cloth
Soft, reusable cloths ideal for dusting, wiping surfaces, and cleaning glass.
-
Lint Roller
For removing lint, pet hair, and small debris from fabrics.
-
Vacuum cleaner
For efficiently removing dust, dirt, and hair from carpets, rugs, and floors.
-
Floor Polisher
polish and maintain hard floor surfaces, keeping them shiny
ROOM BOY'S CART OR TROLLEY AND AMENITIES
Economy Room
Standard Room (Mid-Range)
Deluxe Double Room
One Bedroom Suite
TYPES OF LINENS
BED LINENS
Bed pad
• A protective layer placed on top of the mattress to guard against spills, stains, and allergens, helping to extend the life of the mattress.
Flat Sheets
• A top sheet placed over the bed pad. It can also be used over and under blankets or under a duvet.
Fitted Sheet
• These sheets have elasticated corners to fit snugly over the mattress, providing a smooth and secure base layer.
Pillowcases
• Fabric covers for pillows, designed to protect the pillow. They are available in various sizes (standard, queen, king).
Duvet
2 types of Duvet:
Duvet Filler (Insert)
The duvet filler is the inner part of the duvet, filled with insulating materials like feathers, wool, or synthetic fibers.
Duvet Jacket (Cover)
The duvet cover is a removable, protective outer layer that encases the duvet filler. It serves both a practical and decorative purpose, protecting the duvet filler rom dirt and wear, and allowing for easy changes in style and design.
-
Bed Skirts (Dust Ruffles)
A decorative piece of fabric that hangs around the base of the bed, covering the box spring
-
Blanket
Lightweight or heavier blankets provided for additional warmth, often placed between the flat sheets.
DECORATIVE LINENS
-
Decorative Throw Pillows
Smaller, decorative pillows that add style and, often removed before sleeping
-
Bed Runner
Decorative strips of fabric placed at the foot of the bed to add a touch of color and style, often used in upscale
TOWELS
-
Bath Towel
Large, absorbent towels used for drying off after a shower or bath.
-
Hand Towel
Smaller towels placed in the bathroom, typically near the sink, for drying hands.
-
Bath Mat
Large, absorbent towels used for drying off after a shower or bath.
-
Facial/Face Towel
Slightly larger than hand towels, these towels are specifically for drying the face after cleansing or during facial treatments.
LODGING INDUSTRY is one of the five major hospitality types. Lodging focuses on providing accommodation for overnight stays, whether that is a budget motel or a luxury world-class hotel. HOTEL MOTEL B and B APARTMENT BOUTIQUE HOTELS AND LODGES
TYPES OF HOTEL BY:
GUEST TYPE Walk In - guest with NO reservation Transient - individual traveler WITH reservation and stay maximum of 30 days Corporate - travel under corporate name Group
HOTEL TYPE SIZE Below 200 rooms - Very small Up to 200 rooms - small 200 to 399 rooms - medium 400 to 700 rooms - large More than 700 rooms - Mega
HOTEL TYPE BY LOCATION Airport Hotel (YOTELAIR Singapore, Changi Airport) City Center Hotel (Dusit Thani Manila, Fairmont Makati) Motels (Victoria Court, SoGo Hotel) Floating Hotels (MS Allure of the Seas, Royal Princess) Resorts (Pearl Farm (Samal Island), Aman Resort (Amanpulo) )
HOTEL BY TARGET MARKET Airport hotels Business hotels Bed and breakfast Casino hotels Resorts
CLEAN AND PREPARE ROOMS FOR INCOMING GUEST
HOUSEKEEPING It refers to upkeep and maintenance of cleanliness and orderliness in the house such as inn, lodge, apartel, condominium, resort, dormitory and hospital.
Qualification in Housekeeping NC lI is competent to be: Junior Cleaner Assistant Cleaner Assistant Public Area Cleaner Cleaner Public Area Cleaner Attendant Room/Cabin Attendant/Room Maid Laundry Attendant Housekeeping Attendant Butler
TYPES OF HOUSEKEEPING
• DOMESTIC HOUSEKEEPING refers to housekeeping in the house. It covers bedroom, kitchen, dining, receiving area, grounds.
• INSTITUTIONAL HOUSEKEEPING applies to housekeeping maintenance like in commercial lodging establishments like hotels, resorts, inns and apartelle.
CLASSIFICATION OF GUEST ROOMS:
ACCORDING TO NUMBER OF BEDS:
Single Room Accommodates one person with a single bed.
Double Room Features one double bed, suitable for two people.
Twin Room Has two single beds, accommodating two people.
Triple Room Contains three single beds or one double bed plus a single bed, for up to three guests.
Double-Double Room Has two double beds, accommodating four people.
ACCORDING TO PRICE:
Economy/ Budget Room Basic amenities at a lower price, typically smaller in size with minimal facilities.
Standard Room Mid-range price with standard amenities, a common choice for average travelers.
Deluxe Room Higher price point with more space, better furnishings, and additional amenities.
Suite Premium pricing with separate living areas, luxurious facilities, and personalized services.
Presidential Suite The most expensive room in a hotel, offering the best amenities, multiple rooms, and top-tier service.
ACCORDING TO LAY-OUT:
Studio Room A single room with a bed, sitting area, and sometimes a kitchenette.
Connecting Rooms Two or more rooms connected by a door, ideal for families.
Duplex A room with two levels connected by an internal staircase, usually with living space on the lower level and bedroom on the upper level.
Family Room Larger multiple rooms designed for families, with extra beds or pull-out couches, child-friendly amenities, and sometimes kitchenettes.
Penthouse Located on the top floor, offering luxury facilities, expansive layout, and often panoramic views.
CLEAN PUBLIC AREAS, FACILITIES AND EQUIPMENT
Housekeeping involves maintaining cleanliness, order, and hygiene in living and working environments.
HOUSEKEEPING TOOLS AND EQUIPMENT
-
Broom and Dustpan For sweeping floors or walls and gathering dust and debris. Types of brooms:
-
Soft Broom
-
Stick Broom
-
Ceiling broom
-
Mop and Mop Squeezer Used for wet cleaning floors, especially in areas like kitchen areas and bathrooms.
-
Duster For removing dust from surfaces, furniture, and fixtures. Types of duster:
-
Feather Duster
-
Static Duster
-
Microfiber Duster
-
Sponges and Scrubbers For washing dishes, cleaning surfaces, and scrubbing tough stains.
-
Squeegee For cleaning windows, mirrors, and glass surfaces, leaving them streak free
-
Brushes For brushing surfaces. Types of brushes:
-
Hard brush
-
Soft brush
-
Scrubbing Brush
-
Toilet bowl brush
-
Microfiber Cloth Soft, reusable cloths ideal for dusting, wiping surfaces, and cleaning glass.
-
Lint Roller For removing lint, pet hair, and small debris from fabrics.
-
Vacuum cleaner For efficiently removing dust, dirt, and hair from carpets, rugs, and floors.
-
Floor Polisher polish and maintain hard floor surfaces, keeping them shiny
ROOM BOY'S CART OR TROLLEY AND AMENITIES
Economy Room Standard Room (Mid-Range) Deluxe Double Room One Bedroom Suite
TYPES OF LINENS
BED LINENS Bed pad • A protective layer placed on top of the mattress to guard against spills, stains, and allergens, helping to extend the life of the mattress.
Flat Sheets • A top sheet placed over the bed pad. It can also be used over and under blankets or under a duvet.
Fitted Sheet • These sheets have elasticated corners to fit snugly over the mattress, providing a smooth and secure base layer.
Pillowcases • Fabric covers for pillows, designed to protect the pillow. They are available in various sizes (standard, queen, king).
Duvet 2 types of Duvet: Duvet Filler (Insert) The duvet filler is the inner part of the duvet, filled with insulating materials like feathers, wool, or synthetic fibers.
Duvet Jacket (Cover) The duvet cover is a removable, protective outer layer that encases the duvet filler. It serves both a practical and decorative purpose, protecting the duvet filler rom dirt and wear, and allowing for easy changes in style and design.
-
Bed Skirts (Dust Ruffles) A decorative piece of fabric that hangs around the base of the bed, covering the box spring
-
Blanket Lightweight or heavier blankets provided for additional warmth, often placed between the flat sheets.
DECORATIVE LINENS
-
Decorative Throw Pillows Smaller, decorative pillows that add style and, often removed before sleeping
-
Bed Runner Decorative strips of fabric placed at the foot of the bed to add a touch of color and style, often used in upscale
TOWELS
-
Bath Towel Large, absorbent towels used for drying off after a shower or bath.
-
Hand Towel Smaller towels placed in the bathroom, typically near the sink, for drying hands.
-
Bath Mat Large, absorbent towels used for drying off after a shower or bath.
-
Facial/Face Towel Slightly larger than hand towels, these towels are specifically for drying the face after cleansing or during facial treatments.
Which of the following is NOT a type of hotel by guest type?
Which of the following is NOT a type of hotel by guest type?
A Double Room has two single beds.
A Double Room has two single beds.
False
What is the primary purpose of housekeeping in the lodging industry?
What is the primary purpose of housekeeping in the lodging industry?
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A _____ Room features two double beds, accommodating four people.
A _____ Room features two double beds, accommodating four people.
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Match the following types of linens with their descriptions:
Match the following types of linens with their descriptions:
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Which type of room is characterized by two or more rooms connected by a door and is ideal for families?
Which type of room is characterized by two or more rooms connected by a door and is ideal for families?
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A Presidential Suite offers the best amenities and multiple rooms at a lower price compared to other rooms.
A Presidential Suite offers the best amenities and multiple rooms at a lower price compared to other rooms.
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What is the function of a mop and mop squeezer in housekeeping?
What is the function of a mop and mop squeezer in housekeeping?
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A __________ room is designed for accommodating one person with a single bed.
A __________ room is designed for accommodating one person with a single bed.
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Match the following tools with their primary function:
Match the following tools with their primary function:
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Study Notes
Lodging Industry Overview
- One of five major hospitality types, focusing on accommodation for overnight stays.
- Includes various types: hotels, motels, bed and breakfasts, apartments, and boutique hotels/lodges.
Types of Hotels by Guest Type
- Walk-In: Guests without a reservation.
- Transient: Individual travelers with reservations; stays up to 30 days.
- Corporate: Travel booked under corporate names.
- Group: Accommodations for groups.
Hotel Size Classification
- Very Small: Fewer than 200 rooms.
- Small: 200 rooms.
- Medium: 200 to 399 rooms.
- Large: 400 to 700 rooms.
- Mega: More than 700 rooms.
Hotel Location Types
- Airport Hotel: E.g., YOTELAIR, Changi Airport.
- City Center Hotel: E.g., Dusit Thani Manila.
- Motels: E.g., Victoria Court.
- Floating Hotels: E.g., MS Allure of the Seas.
- Resorts: E.g., Pearl Farm, Aman Resort.
Hotel Target Market
- Airport hotels, business hotels, bed and breakfast establishments, casino hotels, and resorts.
Housekeeping Overview
- Maintains cleanliness and orderliness in various lodging environments.
- Qualifications in Housekeeping NC II can lead to roles such as cleaner, attendant, or butler.
Types of Housekeeping
- Domestic Housekeeping: Maintains cleanliness in private homes.
- Institutional Housekeeping: Focuses on commercial establishments like hotels and resorts.
Classification of Guest Rooms
-
By Number of Beds:
- Single Room: One bed for one person.
- Double Room: One double bed for two people.
- Twin Room: Two single beds for two people.
- Triple Room: Three single beds or a combination for three guests.
- Double-Double Room: Two double beds for four people.
-
By Price:
- Economy Room: Basic, lower-priced amenities.
- Standard Room: Mid-range pricing with standard amenities.
- Deluxe Room: High price with additional space and amenities.
- Suite: Premium room with separate living areas.
- Presidential Suite: Most luxurious with top-tier services.
-
By Layout:
- Studio Room: Single room with bed and sitting area.
- Connecting Rooms: Two rooms connected by a door.
- Duplex: Two levels with an internal staircase.
- Family Room: Larger space suited for families.
- Penthouse: Luxury room on the top floor with expansive views.
Housekeeping Duties
- Ensure cleanliness, order, and hygiene in living and working spaces.
Housekeeping Tools and Equipment
- Broom and Dustpan: For sweeping dust and debris.
- Mop and Mop Squeezer: Used for wet cleaning floors.
- Duster: Removes dust from surfaces.
- Sponges and Scrubbers: For washing dishes and tough stains.
- Squeegee: Cleans windows and glass surfaces streak-free.
- Microfiber Cloth: Soft cloth for various cleaning tasks.
- Vacuum Cleaner: Efficiently removes dust and dirt.
- Floor Polisher: Maintains shiny hard floor surfaces.
Room Boy's Cart or Trolley Amenities
- Equipped for different room types: Economy, Standard, Deluxe, and Suites.
Types of Linens
-
Bed Linens:
- Bed Pads: Protect mattresses.
- Flat and Fitted Sheets: Top and bottom sheets for beds.
- Pillowcases: Covers for pillows of various sizes.
- Duvets: Protective covers for duvet fillers and variations.
- Bed Skirts: Decorative fabric covering the box spring.
-
Decorative Linens:
- Throw Pillows: Decorative addition to beds.
- Bed Runner: Decorative strip at the foot of beds.
Towel Types
- Bath Towel: Large towel for drying off.
- Hand Towel: Smaller towel for drying hands.
- Bath Mat: Used post-shower for drying off.
- Facial/Face Towel: Specifically for drying the face.
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Description
Explore the various types of lodging accommodations, including hotels, motels, and resorts. This quiz covers classifications based on guest type, hotel size, location, and target market. Test your knowledge on the hospitality sector's vital aspects.
