Lodging Industry Overview

Questions and Answers

LODGING INDUSTRY is one of the five major hospitality types. Lodging focuses on providing accommodation for overnight stays, whether that is a budget motel or a luxury world-class hotel. HOTEL MOTEL B and B APARTMENT BOUTIQUE HOTELS AND LODGES

TYPES OF HOTEL BY:

GUEST TYPE Walk In - guest with NO reservation Transient - individual traveler WITH reservation and stay maximum of 30 days Corporate - travel under corporate name Group

HOTEL TYPE SIZE Below 200 rooms - Very small Up to 200 rooms - small 200 to 399 rooms - medium 400 to 700 rooms - large More than 700 rooms - Mega

HOTEL TYPE BY LOCATION Airport Hotel (YOTELAIR Singapore, Changi Airport) City Center Hotel (Dusit Thani Manila, Fairmont Makati) Motels (Victoria Court, SoGo Hotel) Floating Hotels (MS Allure of the Seas, Royal Princess) Resorts (Pearl Farm (Samal Island), Aman Resort (Amanpulo) )

HOTEL BY TARGET MARKET Airport hotels Business hotels Bed and breakfast Casino hotels Resorts

CLEAN AND PREPARE ROOMS FOR INCOMING GUEST

HOUSEKEEPING It refers to upkeep and maintenance of cleanliness and orderliness in the house such as inn, lodge, apartel, condominium, resort, dormitory and hospital.

Qualification in Housekeeping NC lI is competent to be: Junior Cleaner Assistant Cleaner Assistant Public Area Cleaner Cleaner Public Area Cleaner Attendant Room/Cabin Attendant/Room Maid Laundry Attendant Housekeeping Attendant Butler

TYPES OF HOUSEKEEPING

• DOMESTIC HOUSEKEEPING refers to housekeeping in the house. It covers bedroom, kitchen, dining, receiving area, grounds.

• INSTITUTIONAL HOUSEKEEPING applies to housekeeping maintenance like in commercial lodging establishments like hotels, resorts, inns and apartelle.

CLASSIFICATION OF GUEST ROOMS:

ACCORDING TO NUMBER OF BEDS:

Single Room Accommodates one person with a single bed.

Double Room Features one double bed, suitable for two people.

Twin Room Has two single beds, accommodating two people.

Triple Room Contains three single beds or one double bed plus a single bed, for up to three guests.

Double-Double Room Has two double beds, accommodating four people.

ACCORDING TO PRICE:

Economy/ Budget Room Basic amenities at a lower price, typically smaller in size with minimal facilities.

Standard Room Mid-range price with standard amenities, a common choice for average travelers.

Deluxe Room Higher price point with more space, better furnishings, and additional amenities.

Suite Premium pricing with separate living areas, luxurious facilities, and personalized services.

Presidential Suite The most expensive room in a hotel, offering the best amenities, multiple rooms, and top-tier service.

ACCORDING TO LAY-OUT:

Studio Room A single room with a bed, sitting area, and sometimes a kitchenette.

Connecting Rooms Two or more rooms connected by a door, ideal for families.

Duplex A room with two levels connected by an internal staircase, usually with living space on the lower level and bedroom on the upper level.

Family Room Larger multiple rooms designed for families, with extra beds or pull-out couches, child-friendly amenities, and sometimes kitchenettes.

Penthouse Located on the top floor, offering luxury facilities, expansive layout, and often panoramic views.

CLEAN PUBLIC AREAS, FACILITIES AND EQUIPMENT

Housekeeping involves maintaining cleanliness, order, and hygiene in living and working environments.

HOUSEKEEPING TOOLS AND EQUIPMENT

Broom and Dustpan For sweeping floors or walls and gathering dust and debris. Types of brooms:

Soft Broom

Stick Broom

Ceiling broom

Mop and Mop Squeezer Used for wet cleaning floors, especially in areas like kitchen areas and bathrooms.

Duster For removing dust from surfaces, furniture, and fixtures. Types of duster:

Feather Duster

Static Duster

Microfiber Duster

Sponges and Scrubbers For washing dishes, cleaning surfaces, and scrubbing tough stains.

Squeegee For cleaning windows, mirrors, and glass surfaces, leaving them streak free

Brushes For brushing surfaces. Types of brushes:

Hard brush

Soft brush

Scrubbing Brush

Toilet bowl brush

Microfiber Cloth Soft, reusable cloths ideal for dusting, wiping surfaces, and cleaning glass.

Lint Roller For removing lint, pet hair, and small debris from fabrics.

Vacuum cleaner For efficiently removing dust, dirt, and hair from carpets, rugs, and floors.

Floor Polisher polish and maintain hard floor surfaces, keeping them shiny

ROOM BOY'S CART OR TROLLEY AND AMENITIES

Economy Room Standard Room (Mid-Range) Deluxe Double Room One Bedroom Suite

TYPES OF LINENS

BED LINENS Bed pad • A protective layer placed on top of the mattress to guard against spills, stains, and allergens, helping to extend the life of the mattress.

Flat Sheets • A top sheet placed over the bed pad. It can also be used over and under blankets or under a duvet.

Fitted Sheet • These sheets have elasticated corners to fit snugly over the mattress, providing a smooth and secure base layer.

Pillowcases • Fabric covers for pillows, designed to protect the pillow. They are available in various sizes (standard, queen, king).

Duvet 2 types of Duvet: Duvet Filler (Insert) The duvet filler is the inner part of the duvet, filled with insulating materials like feathers, wool, or synthetic fibers.

Duvet Jacket (Cover) The duvet cover is a removable, protective outer layer that encases the duvet filler. It serves both a practical and decorative purpose, protecting the duvet filler rom dirt and wear, and allowing for easy changes in style and design.

Bed Skirts (Dust Ruffles) A decorative piece of fabric that hangs around the base of the bed, covering the box spring

Blanket Lightweight or heavier blankets provided for additional warmth, often placed between the flat sheets.

DECORATIVE LINENS

Decorative Throw Pillows Smaller, decorative pillows that add style and, often removed before sleeping

Bed Runner Decorative strips of fabric placed at the foot of the bed to add a touch of color and style, often used in upscale

TOWELS

Bath Towel Large, absorbent towels used for drying off after a shower or bath.

Hand Towel Smaller towels placed in the bathroom, typically near the sink, for drying hands.

Bath Mat Large, absorbent towels used for drying off after a shower or bath.

Facial/Face Towel Slightly larger than hand towels, these towels are specifically for drying the face after cleansing or during facial treatments.

Which of the following is NOT a type of hotel by guest type?

Walk In

Transient

Luxury (correct)

Corporate

A Double Room has two single beds.

False

What is the primary purpose of housekeeping in the lodging industry?

To maintain cleanliness and orderliness in living environments. Signup and view all the answers

A _____ Room features two double beds, accommodating four people.

Double-Double Signup and view all the answers

Match the following types of linens with their descriptions:

Flat Sheets = A top sheet placed over the bed pad Fitted Sheet = Elasticated corners to fit snugly over the mattress Pillowcases = Fabric covers for pillows Duvet = The inner part of a duvet, filled with insulating materials Signup and view all the answers

Which type of room is characterized by two or more rooms connected by a door and is ideal for families?

Connecting Rooms Signup and view all the answers

A Presidential Suite offers the best amenities and multiple rooms at a lower price compared to other rooms.

False Signup and view all the answers

What is the function of a mop and mop squeezer in housekeeping?

Used for wet cleaning floors, especially in kitchen areas and bathrooms. Signup and view all the answers

A __________ room is designed for accommodating one person with a single bed.

Single Signup and view all the answers

Match the following tools with their primary function:

Vacuum Cleaner = For efficiently removing dust and dirt from carpets Duster = For removing dust from surfaces Squeegee = For cleaning windows and leaving them streak free Sponges = For washing dishes and cleaning surfaces Signup and view all the answers

Study Notes