18 Questions
Which of the following is a key element to include in a report as per the given text?
Using the third person format
What is the recommended approach if an error is made in a report?
Draw a line through the error and initial at the end of the sentence
What is the recommended color of pen to use for writing reports?
Black
Which of the following is considered a critical occurrence according to the text?
HVAC (Heating Ventilation Air Conditioning) Failure
Under what circumstances is a Special Occurrence Report typically created?
In the event of a chemical spill
Which of the following is not included in the range of critical occurrences mentioned in the text?
Lost/Found Child Incident resolved in a routine manner
What should a Special Occurrence Report or Incident Report preamble include?
The time, date, location, and how the incident was noticed
What should effective reports address to document accurate and factual information?
Who, What, Where, When, Why, and How
When should a Use of Force report form be filled out?
Whenever an arrest is made or force is employed
What is the recommended approach for documenting statements?
Write the statements in the first person and present tense to convey the perspective of the statement giver
What should be avoided when taking a statement?
Asking closed-ended questions
How should security reports be handled to ensure confidentiality?
Reports should only be sent to authorized individuals on a 'need-to-know' basis
Which of the following principles are considered essential for exceptional reports, as per the guidelines?
Clarity, conciseness, and courtesy
What is the primary purpose of gathering multiple statements in report work?
To compare and corroborate information
In what circumstances should reports be drafted in French, according to the guidelines?
Only in Northern Ontario
Which of the following is a key principle for exceptional reports according to the text?
Conciseness
What type of language should reports avoid to maintain objectivity?
Emotional language
What is the purpose of gathering multiple statements according to the text?
To compare and corroborate information
Study Notes
Security Guard Reporting Guidelines
- Reports may be audited for health and safety issues and contain sensitive information like crime victim identities and medical data.
- Protection of information is crucial and may be covered under other laws such as PIPEDA.
- Reports must adhere to grammar and spelling principles and may need to be drafted in French in Northern Ontario.
- Exceptional reports adhere to the “Five C’s” principles: clarity, conciseness, completeness, correctness, and courtesy.
- Reports should follow chronological order and avoid introspection and emotional language to maintain objectivity.
- Email communication is insecure and can potentially lead to breaches of confidentiality.
- Written reports left in insecure areas or handled carelessly can also lead to breaches of confidentiality.
- Statements differ from reports and play a significant role in report work, serving as a means to record one person’s viewpoint or opinion regarding a factual matter.
- Multiple statements should be gathered to compare and corroborate information.
- Statements provided by witnesses, victims, suspects, or accused individuals must be documented verbatim.
- Open-ended questions are effective for obtaining statements, followed by additional information-seeking or clarifying questions.
- The training program will address the Personal Information and Protection of Electronic Data Act (PIPEDA) in a specific section.
Test your knowledge of report writing and statement taking in the security industry with this quiz. Covering essential guidelines and best practices, this quiz will help you understand the importance of confidentiality, objectivity, and accuracy in security reports and statements. Topics include communication security, reporting principles, and legal considerations like PIPEDA.
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