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SCM Chapter 6: Lean & Six Sigma in Supply Chain

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SCM Chapter 6: Lean & Six Sigma in Supply Chain

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Questions and Answers

What is the primary focus of Six Sigma in terms of quality?

Reducing processing flexibility

Achieving near quality perfection (correct)

Improving supplier relationships

Increasing workforce empowerment

What is the purpose of flow diagrams in Six Sigma?

To aid in brainstorming

To measure process gaps

To identify process problems

To show the flow of products or customers (correct)

What is the main goal of the 'Define' phase in Six Sigma?

To determine what to measure for each process gap

To isolate the causes of a problem

To identify customers' service or product requirements (correct)

To prepare a data-collection plan

What is the purpose of Pareto charts in Six Sigma?

To present data in an organized fashion and indicate process problems Signup and view all the answers

What is the primary benefit of employee cross-training in terms of processing flexibility?

Increasing the ability to solve problems Signup and view all the answers

What is the purpose of cause and effect diagrams in Six Sigma?

To aid in brainstorming and isolating the causes of a problem Signup and view all the answers

What is the primary focus of the 'Measure' phase in Six Sigma?

Preparing a data-collection plan Signup and view all the answers

What is the role of top management in workforce empowerment?

Providing resources and support to identify and fix problems Signup and view all the answers

What is the purpose of expanding employee roles in workforce empowerment?

Increasing workforce empowerment Signup and view all the answers

What is the primary benefit of using Six Sigma in an organization?

Achieving near quality perfection Signup and view all the answers