Podcast
Questions and Answers
What is the minimum recommended sync frequency for Lite sync?
What is the minimum recommended sync frequency for Lite sync?
- Every 2 hours
- Every hour
- Every 30 minutes (correct)
- Once daily
How long can the same storage suffice for if an archival policy is applied?
How long can the same storage suffice for if an archival policy is applied?
- Two years
- Five years
- One year
- Three years (correct)
What alerts should be monitored for server utilization?
What alerts should be monitored for server utilization?
- Server Memory and CPU utilization above 60%
- Server CPU and Disk Space utilization above 70% (correct)
- Server CPU and Memory utilization above 50%
- Server Memory and Disk Space utilization above 80%
What is recommended for connecting to Sapience application from outside the organization intranet?
What is recommended for connecting to Sapience application from outside the organization intranet?
What should be considered the minimum requirement when installing Sapience Server?
What should be considered the minimum requirement when installing Sapience Server?
How frequently should the Metadata sync occur?
How frequently should the Metadata sync occur?
What additional server is recommended for every set of 15,000 users if Sapience Live or Transaction Live is enabled?
What additional server is recommended for every set of 15,000 users if Sapience Live or Transaction Live is enabled?
For optimal performance, how many Matrix Orgs does the specified hardware configuration support?
For optimal performance, how many Matrix Orgs does the specified hardware configuration support?
What should the staging server configuration resemble?
What should the staging server configuration resemble?
What is the frequency of restoring the production database backup on the staging server?
What is the frequency of restoring the production database backup on the staging server?
What time does Sapience support the scheduled full database backup?
What time does Sapience support the scheduled full database backup?
What should be the location of the backup drive in relation to the database?
What should be the location of the backup drive in relation to the database?
Who is responsible for ensuring regular backups are taken?
Who is responsible for ensuring regular backups are taken?
What is the minimum required CPU specification for the Sapience Database Server supporting 30,000 users?
What is the minimum required CPU specification for the Sapience Database Server supporting 30,000 users?
Which storage configuration is required for the Sapience Database Server supporting 50,000 users?
Which storage configuration is required for the Sapience Database Server supporting 50,000 users?
What is the recommended connection speed between the Application Server and Database Server?
What is the recommended connection speed between the Application Server and Database Server?
What is the minimum RAM requirement for a Sapience Database Server designed for 15,000 users?
What is the minimum RAM requirement for a Sapience Database Server designed for 15,000 users?
Which type of storage should be used for the database in two-tier architecture environments?
Which type of storage should be used for the database in two-tier architecture environments?
What is the total amount of storage allocated for backup files in a Database Server for 30,000 users?
What is the total amount of storage allocated for backup files in a Database Server for 30,000 users?
Which of the following is NOT a requirement for the Sapience Database Server?
Which of the following is NOT a requirement for the Sapience Database Server?
What configuration is recommended for the TEMPDB database in the Sapience Database Server?
What configuration is recommended for the TEMPDB database in the Sapience Database Server?
What is the recommended archival frequency for daily level data after one year?
What is the recommended archival frequency for daily level data after one year?
What is the maximum number of application servers recommended to support 30,000 users in load-balancing mode?
What is the maximum number of application servers recommended to support 30,000 users in load-balancing mode?
How much RAM is recommended per server for the configuration supporting 50,000 users?
How much RAM is recommended per server for the configuration supporting 50,000 users?
What type of storage is dedicated to operating systems in the server configurations?
What type of storage is dedicated to operating systems in the server configurations?
Which architecture involves hosting the Sapience Application Server and Database Server on separate hardware?
Which architecture involves hosting the Sapience Application Server and Database Server on separate hardware?
What is the total storage capacity allocated per server for the Sapience Application Server in this architecture?
What is the total storage capacity allocated per server for the Sapience Application Server in this architecture?
What technology is suggested for the hardware load balancer in this architecture?
What technology is suggested for the hardware load balancer in this architecture?
What is the equivalent CPU configuration for supporting 15,000 users?
What is the equivalent CPU configuration for supporting 15,000 users?
What is the recommended version of the Windows Server Operating System for the Sapience Application Server?
What is the recommended version of the Windows Server Operating System for the Sapience Application Server?
Which framework version is required for the Sapience Application Server?
Which framework version is required for the Sapience Application Server?
What type of SQL Server is supported by the Sapience Database Server?
What type of SQL Server is supported by the Sapience Database Server?
Which communication method is needed for accessing the Sapience Web Client from outside the internal network?
Which communication method is needed for accessing the Sapience Web Client from outside the internal network?
Which account needs system admin permission on the SQL Database server for managing the application?
Which account needs system admin permission on the SQL Database server for managing the application?
What is required for communication between the IIS and SQL DB server?
What is required for communication between the IIS and SQL DB server?
Which of the following ports needs to be configured for browsing on the Client Device?
Which of the following ports needs to be configured for browsing on the Client Device?
What version of Internet Information Services (IIS) is recommended for the Sapience Application Server?
What version of Internet Information Services (IIS) is recommended for the Sapience Application Server?
Which user groups should be added for proper configuration?
Which user groups should be added for proper configuration?
What is a local security policy that should be denied?
What is a local security policy that should be denied?
Which SAPience Database roles require full permission?
Which SAPience Database roles require full permission?
What is the minimum recommended RAM for running heavy applications?
What is the minimum recommended RAM for running heavy applications?
What port must be open for user browsing?
What port must be open for user browsing?
What is the minimum Android version required to run Sapience Buddy on mobile?
What is the minimum Android version required to run Sapience Buddy on mobile?
Which of the following is a prerequisite for both x86 and x64 systems?
Which of the following is a prerequisite for both x86 and x64 systems?
Which operating system is NOT supported for Sapience Buddy on PC?
Which operating system is NOT supported for Sapience Buddy on PC?
Which of the following settings is device-specific for Android?
Which of the following settings is device-specific for Android?
What is the purpose of a Sapience Staging / UAT Server?
What is the purpose of a Sapience Staging / UAT Server?
Flashcards
Sapience Sync Frequency
Sapience Sync Frequency
The recommended frequency for syncing data from Sapience Agent to the server, chosen based on data sensitivity and resource availability.
Lite Sync
Lite Sync
A type of synchronization that occurs every 30 minutes, ideal for keeping data consistently updated with minimal impact on resources.
Normal Sync
Normal Sync
A synchronization frequency set between 4 and 5 hours, suitable for scenarios where frequent updates are not critical.
Metadata Sync Frequency
Metadata Sync Frequency
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Meeting/Outlook Web Sync Frequency
Meeting/Outlook Web Sync Frequency
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Sapience Storage Requirement
Sapience Storage Requirement
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Sapience Server Hardware Requirements
Sapience Server Hardware Requirements
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Sapience Database Server
Sapience Database Server
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Data Archiving
Data Archiving
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Daily Level Data Archiving
Daily Level Data Archiving
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Weekly Level Data Archiving
Weekly Level Data Archiving
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Monthly Level Data Archiving
Monthly Level Data Archiving
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Two-Tier Architecture
Two-Tier Architecture
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Maximum Users Supported
Maximum Users Supported
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Load Balancing
Load Balancing
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Sapience Application Server
Sapience Application Server
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Sapience Server Location
Sapience Server Location
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Staging Server
Staging Server
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Production Database Backup
Production Database Backup
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UAT Testing
UAT Testing
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Staging Server Replica
Staging Server Replica
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Data Backup Policy
Data Backup Policy
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What is the Sapience Application Server?
What is the Sapience Application Server?
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What is the Sapience Database Server?
What is the Sapience Database Server?
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What is a Two-Tier Architecture?
What is a Two-Tier Architecture?
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Why are ports opened in Sapience deployment?
Why are ports opened in Sapience deployment?
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Who is the Sapience Admin User?
Who is the Sapience Admin User?
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Who is the Sapience User?
Who is the Sapience User?
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How is access to the Sapience Web Client and server achieved?
How is access to the Sapience Web Client and server achieved?
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Why is a strong password policy necessary?
Why is a strong password policy necessary?
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User Groups
User Groups
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Log On Locally (Denied)
Log On Locally (Denied)
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Log On As Batch Job (Allowed)
Log On As Batch Job (Allowed)
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Log On As Service (Allowed)
Log On As Service (Allowed)
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Log On Through Remote Desktop Services (Denied)
Log On Through Remote Desktop Services (Denied)
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Sapience Services Role (SELECT, INSERT, UPDATE, DELETE, EXECUTE)
Sapience Services Role (SELECT, INSERT, UPDATE, DELETE, EXECUTE)
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Microsoft .Net Framework 4.5.2
Microsoft .Net Framework 4.5.2
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Visual C++ Redistributable (vcredist_x64, vcredist_x86)
Visual C++ Redistributable (vcredist_x64, vcredist_x86)
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Network Connectivity (Ports)
Network Connectivity (Ports)
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Android 4.4 (KitKat) and Above
Android 4.4 (KitKat) and Above
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Study Notes
Hardware and Software Requirements
- Sapience Server v6.5 onwards hardware and software requirements are detailed for on-premises installations.
- Minimum server configuration is suggested, but customer-specific environments may require adjustments.
- Sapience Buddy minimum requirements are also provided (for system and mobile).
- Storage requirements are for one year of data collection; archival policy can extend storage to three years.
- OutputStaging and InputStaging databases need extra storage on the database server.
- Hardware requirements differ for accessing systems outside the organization's intranet. Contact Sapience support for recommendations.
- Recommended sync frequencies:
- Lite sync: every 30 minutes
- Normal sync: 4–5 hours
- Agent command framework sync: every 2 hours
- Metadata sync: once daily
- Meeting/Outlook Web sync: every 8 hours
- One Matrix Org is supported with the specified hardware configuration; contact support to increase the number of Matrix Orgs.
- A dedicated database server is recommended.
- Sapience application needs a DNS name (e.g.,
<Sapience>.<CustomerDomain>.com
). - Sapience servers require periodic performance health checks.
- Sapience services need continuous monitoring (organization internal system monitoring tool/application).
- Alert for server CPU utilization over 70%
- Alert for server memory utilization over 70%
- Alert for hard drive space utilization over 70%
- Sapience Live or Transaction Live requires additional Application servers for every 15000 users.
- Recommended archiving policy:
- Daily level data after one year
- Weekly level data after two years
- Monthly level data after three years
Two-Tier Architecture - Hardware
- Sapience recommends hardware configurations for physical and virtual environments.
- VCPU can be customized based on physical hardware requirements.
- Sapience Application Server and Database Server are hosted on separate hardware.
- Multiple instances of servers may be recommended for improved responsiveness and availability.
- Specific hardware configurations are given for 15,000, 30,000, and 50,000 users. (CPU, RAM, Storage, etc., vary based on number of users).
Sapience Database Server
- Specific hardware configurations are given for 15,000, 30,000, and 50,000 users (CPU, RAM, Storage, etc., vary based on number of users).
- SSD disks or SANs with equivalent I/O performance are recommended for the database.
- High server availability is needed.
- Database file configurations (for TEMPDB) are based on customer standards.
Software and Network Requirements
- Supported operating systems (OS) for Sapience Application Server (Windows Server 2012, 2012 R2, 2016; Windows Server 2016 recommended)
- Hardware requirements, Microsoft .NET Framework (4.7.2 and above), Internet Information Services (IIS) (7.0 and above), Microsoft Access Database Engine (2016 64-bit), are specified.
- Microsoft SQL Server is the recommended database.
- Communication protocol (default HTTPS) for internal network use.
- Network configurations (TCP ports for browsing, receiving user requests, and server communication) are required.
- Two accounts (Sapience Admin User and System admin profile) are needed for system management and configuration.
Sapience Buddy on PC and Mobile
- Supported OS details (Windows, macOS, Linux, Ubuntu, Mint, etc.).
- Recommended RAM requirements.
- Network requirements (ports for user browsing, server communication)
- Specific configuration steps for UAT servers (offline testing, ERP synchronization, backups)
- Data backup policies (frequency, drives, locations).
Other recommendations
- Staging server setup for offline testing and verification.
- Staging server replica of the production environment, potentially in a VM, with similar configurations (logical CPUs).
- Database backup restoration on staging servers.
- Sapience server upgrades and patch testing.
- SAPIENCE Buddy to UAT Server connections.
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