Salon Employee Expectations and Practices

Questions and Answers

What is expected of a new salon employee?

Putting the needs of the salon and its clients ahead of your own.

What are six habits of a good salon team player?

Strive to help, pitch in, share your knowledge, remain positive, become a relationship builder, be willing to resolve conflicts, be willing to subordinate, be sincerely loyal.

What are the three most common methods of salon compensation you're likely to encounter?

Salary, commission, and salary plus compensation.

What are five principles of selling salon products and services? Explain them.

<p>Be familiar with the features and benefits of services and products, adapt your approach to meet client needs, be self-confident when recommending products, generate interest by asking questions, and never misrepresent services or products.</p> Signup and view all the answers

What are six ways to expand your client base?

<p>Birthday cards, provide consistently good service, be reliable, be positive, be professional, local business cards, public speaking.</p> Signup and view all the answers

Study Notes

New Salon Employee Expectations

Prioritize the needs of the salon and clients over personal interests.

Habits of a Good Salon Team Player

Strive to assist colleagues and clients.
Be proactive in contributing to the team's success.
Share knowledge generously with team members.
Maintain a positive attitude to foster a supportive environment.
Cultivate relationships with clients and peers.
Approach conflict resolution with willingness and open-mindedness.
Show loyalty to the salon, its mission, and fellow employees.

Common Methods of Salon Compensation

Salary: Fixed regular payment regardless of sales performance.
Commission: Earnings based on a percentage of sales generated.
Salary plus commission: A base salary combined with incentives from commission.

Principles of Selling Salon Products and Services

Knowledge: Understand features and benefits of services/products to advise clients.
Adaptability: Tailor sales techniques to suit individual client preferences and personalities.
Confidence: Present product recommendations assertively to instill trust.
Engagement: Ask questions that reveal client needs and stimulate interest in solutions.
Integrity: Avoid misrepresentation of services/products ensuring ethical standards.

Strategies to Expand Client Base

Send birthday cards to clients to build personal connections.
Consistently deliver high-quality service to encourage repeat business.
Establish a reputation for reliability to gain client trust.
Maintain a positive demeanor to create an inviting atmosphere.
Project professionalism in every interaction to enhance salon's image.
Utilize local business cards to promote services within the community.
Engage in public speaking or events to showcase expertise and attract new clients.

Description

This quiz covers essential expectations for new salon employees, including teamwork principles and effective sales techniques. It aims to enhance understanding of salon culture and compensation methods, encouraging a supportive and client-focused environment.