3. Declarative Design - improve user efficiency over a series of steps.

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Questions and Answers

What is the purpose of Global Search in Salesforce?

  • To create new user accounts quickly.
  • To customize the Salesforce interface.
  • To manage user permissions and roles.
  • To find relevant information across different objects and records. (correct)

Which action is NOT classified as a Global Action in Salesforce?

  • Logging a call from the account page.
  • Creating a new contact, regardless of the current page.
  • Creating a record directly from an object-specific action. (correct)
  • Creating a new lead from the home page.

What is the primary advantage of the Utility Bar in Salesforce?

  • It provides access to frequently used tools on the current page. (correct)
  • It streamlines the process of creating new reports.
  • It enhances the security settings of the org.
  • It allows for integration with third-party applications.

Which of the following defines Quick Actions accurately?

<p>Actions enabling immediate tasks from record page layouts. (A)</p> Signup and view all the answers

What role does Chatter play in the Salesforce environment?

<p>It facilitates real-time communication and collaboration. (B)</p> Signup and view all the answers

Which best describes Object-Specific Actions?

<p>They are designed for managing tasks related to specific objects. (B)</p> Signup and view all the answers

How does Global Actions enhance user efficiency?

<p>By allowing users to execute actions from anywhere in Salesforce. (D)</p> Signup and view all the answers

What is one function of posts within Salesforce's Chatter communication?

<p>Users can attach files and links to enhance communication. (A)</p> Signup and view all the answers

Which feature allows users to save unpublished posts in Salesforce?

<p>Draft Posts (B)</p> Signup and view all the answers

How can users link a record when posting in Chatter?

<p>By entering a forward slash (/) and typing the record name. (D)</p> Signup and view all the answers

What do dashboards primarily represent within Salesforce?

<p>Visualizations of data from multiple reports. (D)</p> Signup and view all the answers

Which statement about dashboard source reports is true?

<p>The same source report can be displayed in various visual components. (B)</p> Signup and view all the answers

What is the primary purpose of Global Search in Salesforce?

<p>To enable users to quickly find necessary information across Salesforce (A)</p> Signup and view all the answers

Which feature of Global Search helps users find records even with minor errors in their search queries?

<p>Auto-suggestions and spelling corrections (B)</p> Signup and view all the answers

How does Global Search enhance user productivity?

<p>By enabling searches across multiple objects and fields (C)</p> Signup and view all the answers

What feature displays a list of records that users have accessed recently in Global Search?

<p>Recent Items (C)</p> Signup and view all the answers

What is a benefit of instant results in Global Search?

<p>Users gain access to records without completing a full search (D)</p> Signup and view all the answers

Why is the feature of auto-suggested records important in Global Search?

<p>It helps users identify relevant records quickly (C)</p> Signup and view all the answers

Which of the following does Global Search NOT do?

<p>Display a dashboard of user activity (B)</p> Signup and view all the answers

What is one way Global Search improves efficiency for users?

<p>By enabling access to information without navigating through multiple pages (C)</p> Signup and view all the answers

Which feature of Global Search provides immediate feedback to users as they type their queries?

<p>Instant Results (D)</p> Signup and view all the answers

Which type of quick action is available universally across Salesforce and has no automatic relationship with any specific record?

<p>Global Quick Actions (B)</p> Signup and view all the answers

What are Mobile Smart Actions designed specifically for?

<p>Salesforce mobile app (B)</p> Signup and view all the answers

Which of the following is NOT considered a Productivity Action?

<p>New Task (A)</p> Signup and view all the answers

What is a key characteristic of Object-Specific Quick Actions?

<p>Automatically associated with related records (D)</p> Signup and view all the answers

Which action is a predefined action for specific objects within Salesforce?

<p>Log a Call (B)</p> Signup and view all the answers

Which type of quick action is specifically designed to enhance user productivity by simplifying routine tasks?

<p>Productivity Actions (C)</p> Signup and view all the answers

Where can Global Quick Actions typically be located within the Salesforce interface?

<p>Salesforce header (D)</p> Signup and view all the answers

Which of the following describes Custom Actions in Salesforce?

<p>Actions invoking Lightning components or Flows (C)</p> Signup and view all the answers

What distinguishes Default Actions from Mobile Smart Actions?

<p>Mobile Smart Actions are more limited and only appear in mobile layouts (B)</p> Signup and view all the answers

What is the primary function of the Home Page Assistant?

<p>To display key updates on leads and opportunities for sales users. (C)</p> Signup and view all the answers

Which of the following types of updates can be displayed in the Home Page Assistant?

<p>Opportunities with associated overdue tasks. (B)</p> Signup and view all the answers

How many updates can the Home Page Assistant show at one time?

<p>10 updates (B)</p> Signup and view all the answers

What type of updates are displayed before opportunity updates in the Home Page Assistant?

<p>Leads updates (D)</p> Signup and view all the answers

Which action is NOT available directly from the Home Page Assistant?

<p>Generate a sales report (D)</p> Signup and view all the answers

What is a key benefit of the Utility Bar?

<p>It enables users to customize it for their specific needs. (B)</p> Signup and view all the answers

Which of the following best describes an advantage of minimizing context switching?

<p>It allows users to complete tasks faster without interruption. (C)</p> Signup and view all the answers

Which statement accurately reflects the purpose of global actions in the Home Page Assistant?

<p>They enable users to quickly execute critical tasks directly from the Home Page. (C)</p> Signup and view all the answers

Opportunities that have had no activity in how many days will be displayed in the Home Page Assistant?

<p>30 days (C)</p> Signup and view all the answers

What does the Utility Bar primarily enhance for users?

<p>Personalized user experience through customizable components. (A)</p> Signup and view all the answers

Flashcards

Global Search

A feature that allows users to search for various types of information, including records, objects, and files, within the Salesforce organization.

Utility Bar

A bar that provides quick access to frequently used tools and functions for various tasks, saving time and simplifying workflows.

Global Actions

Actions that can be performed from any page in Salesforce, allowing efficient execution of common tasks across the platform.

Chatter

A social collaboration platform within Salesforce that enables real-time communication, promotes knowledge sharing, and facilitates team collaboration.

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Object-Specific Actions

Actions specifically designed for a particular object, allowing users to create or update records related to that object directly from its page.

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Global Actions

Actions available universally across Salesforce, enabling users to perform common tasks like creating new records from anywhere.

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Quick Actions

Actions that allow users to quickly perform tasks directly from a record page, streamlining processes.

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What is the Home Page Assistant?

The Home Page Assistant is a component that displays important updates about leads and opportunities for sales users on the Home Page.

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How does the Home Page Assistant prioritize updates?

The Home Page Assistant shows updates for leads and opportunities in a specific order, with leads updates displayed first and then opportunity updates.

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How many updates does the Home Page Assistant display?

The Home Page Assistant displays up to 10 updates at a time, providing concise insights.

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What information does the 'Leads Assigned to the User Today' update show?

The Home Page Assistant displays leads that have been assigned to the user during the current day.

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What information does the 'Opportunities with No Activity in 30 Days' update show?

The Home Page Assistant displays opportunities that have had no activity for the past 30 days, bringing them to the user's attention.

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What information does the 'Opportunities with Overdue Tasks' update show?

The Home Page Assistant displays opportunities where associated tasks are overdue, promoting timely action.

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What information does the 'Opportunities with No Open Activity' update show?

The Home Page Assistant displays opportunities that have no open activities, prompting users to plan next steps.

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What information does the 'Overdue Opportunities' update show?

The Home Page Assistant displays opportunities that are past their expected close date, reminding users to follow up effectively.

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What are Global Actions in the Home Page Assistant?

Global actions are actions that can be performed from any page in Salesforce, making it easy to perform tasks like creating tasks, events, and sending emails directly from the Home Page Assistant.

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How does the Home Page Assistant simplify a sales user’s workflow?

The Home Page Assistant helps sales users by providing timely updates and allowing them to perform actions directly from the Home Page, streamlining their workflow and boosting productivity.

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What is Global Search?

A feature in Salesforce that lets you search for information across various objects and fields, streamlining finding data by eliminating the need to browse through pages or tabs.

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How does Auto-Suggestion work in Global Search?

When you start typing in the search box, Global Search offers predictions of what you might be looking for, making the search process efficient and helping you find relevant information quickly.

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What is the role of Spelling Correction in Global Search?

Global Search checks your spelling for errors in your search query, ensuring you find the information you need even if you make a small mistake.

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How do Instant Results work in Global Search?

Global Search can retrieve relevant records instantly as you type, providing quick access to information and speeding up your workflow in Salesforce.

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What is the purpose of the Recent Items feature?

Global Search displays a list of recently accessed records that match your search term when you click the search box, making accessing visited data easier and faster.

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How do Auto-Suggested Records help in Global Search?

Global Search offers autocomplete suggestions for records belonging to various Salesforce objects, simplifying searches and helping you locate the right records faster.

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How does Global Search enhance user productivity?

Global Search centralizes the search function throughout Salesforce, making it efficient and intuitive. Instead of navigating through various pages or tabs, users can easily search for records across different objects and fields.

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What additional features does Global Search offer?

Global Search not only helps users find information quickly but also provides additional features like Auto-Suggestions, Spelling Corrections, Instant Results, Recent Items, and Auto-Suggested Records, all of which improve the search experience.

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What is the overall benefit of Global Search for users?

Global Search helps users by allowing them to easily access and find information across Salesforce, improving their ability to work more efficiently and saving them time.

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What are Salesforce Posts?

Posts are updates or comments made on a record or within a group. They are an essential part of Chatter communication, allowing users to interact with records and colleagues efficiently.

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What is Post Attachment?

Files and links can be associated with posts, allowing for richer communication and easy access to related content.

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What is a Bookmarked Post?

Any number of posts can be bookmarked and found again quickly in the bookmark feed in the left sidebar. This feature helps users keep track of important or frequently referenced posts.

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How does posting a file work?

When a file is posted on a record's Chatter feed, it is automatically added to the Notes & Attachments related list, stored in Files for easy access.

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What is a Salesforce Dashboard?

Dashboards provide visual representations of data from multiple reports, offering insights into business metrics.

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Custom Actions

Actions triggered by users and used to perform specific tasks, such as creating new records or sending emails. They can be global or object-specific.

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Custom Actions

A type of custom action that can execute Lightning components, flows, Visualforce pages, or canvas apps.

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Default Actions

Predefined actions provided by Salesforce for specific objects, such as creating new tasks or sending emails.

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Mobile Smart Actions

Similar to default actions, but specifically designed for mobile devices. Examples include 'New Task' or 'New Opportunity.'

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Productivity Actions

Actions designed to improve productivity for a limited set of objects, like sending emails or logging calls.

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Global Quick Actions

Actions that have no specific record association, are universally available across Salesforce, and can be accessed from the '+' icon.

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Object-Specific Quick Actions

Actions directly associated with specific records and found on their detail page, such as creating new tasks or sending emails.

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Study Notes

Salesforce Features for User Efficiency

  • Global Search Functionality: Searches across all objects, records, and pages. Provides suggestions and filters as you type, enabling quick access to data. Supports custom and standard objects.

Utility Bar

  • A customizable set of tools added to the bottom of a Salesforce page.
  • Allows quick access to frequently used tools like notes, recent records, or quick actions.
  • Improves productivity by providing shortcuts without navigating away from the current page.

Home Page Assistant

  • A component designed for managing tasks and staying organized.
  • Provides an overview of recent activities, tasks, and notifications.
  • Includes a quick view of important information like open cases or upcoming events.

Favorites Features

  • Allows quick access to frequently used records, pages, and reports.
  • Users mark items as favorites, enabling easy navigation without searching.
  • Enhances efficiency and personalizes the user experience.

Global Actions

  • Customizable, user-defined actions accessible from anywhere in Salesforce.
  • Can include creating new records or executing processes.
  • Provides quick initiation of common tasks from any page.
  • Streamlines user navigation and task management.

Actions in Salesforce

  • Object-Specific Actions: Designed for tasks related to a specific object. Allow creation or updates of records associated with the object. For example, creating a new opportunity directly from the account page.

  • Global Actions: Available throughout Salesforce (including the home page) for common tasks. Enable creation of new records (e.g. leads, contacts, cases) or logging calls, regardless of the current page. Customizable for efficiency.

  • Quick Actions: Allow users to perform specific tasks directly from a record's page or related list, without needing context switching. Examples include sending emails, logging calls, or creating related records.

Adding Additional Information

  • Auto-Suggestions: Global Search auto-suggests records as you type for quicker results.
  • Spelling Corrections: Correction of typos, so search queries don't hinder results.
  • Multiple Objects/Fields: Users can search across multiple objects or fields simultaneously, rather than navigating through multiple screens.
  • Instant Results: Results appear quickly as users type, significantly accelerating information retrieval.
  • Recent Items: The Recent Items feature displays records recently viewed for faster retrieval.
  • Suggested Records: Suggests records with matching names to find the most relevant ones quickly.
  • Limit Search to: Users can narrow a search to a specific object.

Utility Bar in Salesforce

  • Fixed position at the bottom, stays visible during navigation.
  • Customizations support user requirements, allowing addition of tailored components.
  • Smooth switching between different apps or tools on the platform.

Home Page Assistant Overview

  • Provides updates about leads and opportunities to sales users.
  • Different updates are displayed regarding leads and opportunities.
  • Includes actions available like creating a new task or sending an email.

Tasks and Events

  • Tasks: To-do items with optional deadlines.
  • Events: Scheduled calendar events (appointments, meetings).
  • Related Records: Activities can be associated with Accounts, Contacts, Cases and Opportunities.
  • Standalone Activities: Separate tasks and events are also possible.
  • Recurring Tasks/Events: Tasks and events can be set to repeat (daily, weekly, etc).
  • Customization: Custom fields, validation rules, record types and page layouts are available for customization.
  • Copying Activities: Activities can duplicated easily with the "Create Follow-Up" functions.

Additional Features

  • Group Tasks: Manage tasks for multiple users. The system streamlines group task management.
  • Group Task Creation: Individual tasks are created for each assigned user.
  • Customize Notifications: Different recipients receive customizable information (leads, specific data elements etc).
  • To Do Lists: Components for managing tasks.
  • Calendars: Visual tools for tracking/managing events (personal and public).
  • File Attachments: Support for attaching files to events.
  • Dashboards: Combine different key performance indicators (KPIs) for a better view.
  • Source Reports: Several report types are supported like Tabular, Grouped, Matrix Reports.
  • Widgets: Various data presentation options like charts or tables
  • Customization: Dashboard widgets are customizable regarding layout (resize, columns etc).
  • Quick Actions: Perform specific tasks directly, from the page (create tasks, log calls, send emails etc).

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