Salesforce Einstein Pricing and Packages
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Questions and Answers

What condition must be satisfied for Einstein requests to generate accurate responses?

  • Requests must be crafted based on user feedback.
  • Data used in requests must be current, accurate, and complete. (correct)
  • Requests should only be made during business hours.
  • Requests must be made from packages aligned with employee roles.

What is a key feature of the Agentforce Analytics dashboard?

  • It provides information on how to structure requests.
  • It shows metrics on user engagement and action performance. (correct)
  • It allows tracking of request expiration dates.
  • It enables users to make Einstein requests.

Which of the following statements about Einstein requests is correct?

  • Einstein requests are only usable by the Sales department.
  • Einstein requests expire based on the contract date. (correct)
  • Einstein requests can roll over to the next billing cycle.
  • Einstein requests can be modified after they are submitted.

To optimize usage of Einstein, which supporting resource is recommended?

<p>The Data Quality Trailhead module (D)</p> Signup and view all the answers

What pricing model does Einstein employ for its services?

<p>Monthly, per-user pricing model. (B)</p> Signup and view all the answers

What is the primary pricing model for Einstein offerings?

<p>Per-user, per-month subscription (B)</p> Signup and view all the answers

Which of the following statements about Einstein products is true?

<p>Einstein products include features for CRM, AI, and data management. (C)</p> Signup and view all the answers

What is a characteristic of the Einstein Requests in the context of AI use?

<p>Einstein Requests are needed for generative AI capabilities. (B)</p> Signup and view all the answers

Which Salesforce editions allow for the purchase of additional Einstein products?

<p>Enterprise, Performance, and Unlimited Editions (A)</p> Signup and view all the answers

What is the primary goal of integrating AI through Einstein into businesses?

<p>To enhance decision-making capabilities and optimize operations (A)</p> Signup and view all the answers

Which of these is NOT included in Einstein product packages?

<p>Salesforce Education Training programs (D)</p> Signup and view all the answers

What aspect of Salesforce is central to every Einstein product?

<p>Trust, along with CRM and AI data utilization (C)</p> Signup and view all the answers

What is included in the calculation of Einstein Request usage?

<p>The size of API calls and the usage type multiplier (D)</p> Signup and view all the answers

What happens when an API call size factor is calculated?

<p>It is divided by 1,500 and rounded up to the next integer (D)</p> Signup and view all the answers

Which statement about Einstein Requests consumption is accurate?

<p>Requests are consumed with each API call to the LLM, regardless of usage (A)</p> Signup and view all the answers

What is a factor that affects the consumption of Einstein Requests?

<p>The particular LLM usage type multiplier selected (B)</p> Signup and view all the answers

What can be said about the relationship between LLMs and Einstein Requests?

<p>Usage of newer LLMs may lead to higher request consumption (C)</p> Signup and view all the answers

Which of the following statements about feedback in Einstein is true?

<p>Feedback may depend on the actions taken within the platform (D)</p> Signup and view all the answers

What is a limitation of Einstein Request consumption calculations?

<p>They do not account for the type of prompts created (C)</p> Signup and view all the answers

Which of the following is true regarding dependencies on packages purchased?

<p>Storage capacity is related to the type of Salesforce edition chosen (C)</p> Signup and view all the answers

Who contributes towards the consumption of Einstein Requests?

<p>Anyone in the Salesforce organization using Einstein Requests (D)</p> Signup and view all the answers

Flashcards

Einstein Request Expiration

Einstein requests have an expiration date based on your contract agreement. No rollovers are permitted, so you must use them before the deadline.

Data Freshness for Einstein Requests

Accurate and up-to-date data is crucial for quality responses from Einstein. Outdated data leads to inaccurate results.

Crafting Effective Einstein Requests

Well-structured requests are key to getting high-quality responses from Einstein. This includes careful wording and formatting.

Einstein Request Usage Optimization

Refining your requests helps reduce unnecessary usage and minimizes costs. This includes streamlining requests and ensuring they are well-defined.

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Einstein Trust Layer

Einstein's Trust Layer provides enhanced security and privacy for AI interactions within Salesforce.

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Einstein Requests

A unit of measurement used to calculate usage across Einstein products and features like Copilot, prompt templates, and generative features in Sales and Service.

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Einstein Generative AI Rate Card

A document that outlines the pricing model for using Einstein generative AI features, including the usage type multipliers for different LLMs.

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Usage Type Multiplier

A factor that determines the number of Einstein Requests consumed based on the type of LLM used.

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API Call

A request sent to an LLM gateway to access a Large Language Model for generating responses.

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API Call Size Factor

The combined size (in words) of the prompt and the LLM-generated response, divided by 1,500 and rounded up.

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Einstein for Formulas

A feature that leverages AI to automate formula creation, simplifying data analysis and calculations.

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What is Einstein Pricing?

Einstein pricing is based on a per-user, per-month model, similar to other Salesforce products. This means each employee has access to Einstein features, and you pay based on the number of users accessing it.

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Agentforce

A library of standard actions that can be used to automate tasks within Salesforce, often leveraging AI.

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What are Einstein Packages?

Einstein offerings are grouped into packages, each with AI tools designed for specific areas like Sales, Service, or Platform. These packages are typically included in higher Salesforce editions.

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Prompt Builder

A tool that allows users to create and manage prompts for interacting with Einstein's AI models.

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What makes Einstein unique?

Einstein combines CRM, AI, data, and trust, seamlessly integrating these factors into its product offerings.

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What are Einstein Requests?

Einstein Requests represent a unit of processing power used when utilizing generative AI, including in both production and sandbox environments.

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Data Cloud Credits

Units of storage used for storing and managing data within Salesforce's Data Cloud.

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What Salesforce Editions include Einstein?

All Salesforce editions include basic Einstein features. However, advanced Einstein products are available as add-ons to Enterprise, Performance, and Unlimited Edition.

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What are the common components of each Einstein Package?

Each Einstein package includes essential AI tools to help users get started quickly and be successful. This includes various AI features tailored to the specific package's focus.

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How does Einstein benefit businesses?

Einstein brings the power of AI to businesses, helping to analyze data, predict outcomes, and automate processes. This leads to increased efficiency, improved customer experiences, and better decision-making.

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Study Notes

Einstein Pricing

  • Salesforce's Einstein is a suite of predictive and generative AI tools for CRM
  • It's designed to improve customer relationship management systems
  • Einstein solutions are available within Salesforce clouds
  • Pricing is per-user, per-month, similar to other Salesforce products
  • Using generative AI in a production or sandbox environment may consume Einstein Requests and Data Cloud credits.

AI and Your Business

  • Integrating AI into a business involves learning its value, security, and pricing models
  • Einstein simplifies AI decision-making
  • Packages are available for various needs
  • A per-user, per-month model is consistent across products

What's Included in Einstein Packages

  • Includes CRM, AI, data, and trust, central to all Einstein products
  • All Einstein products are included with Salesforce Editions

Einstein Packages for Platform, Sales, and Service

  • Packages contain AI tools to help employees get started quickly
  • Key features include: predictive and generative features, Agentforce, Prompt Builder, a library of Agentforce standard actions, Einstein Trust Layer, a quantity of Einstein Requests, a quantity of Data Cloud credits and storage capacity, and Einstein for Formulas
  • Package content is aligned with individual employee roles and organizational needs

Einstein Requests

  • Einstein uses a per-user, per-month licensing model
  • Usage is calculated through Einstein Requests.
  • Request usage is based on API calls to LLMs (Large Language Models).
  • API call size is a factor in calculating usage (prompt and response size in words are calculated and rounded up).
  • Different LLMs have different usage type multipliers
  • More robust LLMs can provide more detailed results but might use more requests

Einstein Usage FAQs

  • Requests are consumed at the time of the initial API call to the LLM, irrespective of whether or not the generated response is used.
  • Einstein supports various LLMs, including Bring Your Own (BYO)
  • Usage is tracked for all users in a Salesforce org who use Einstein Requests

Can I Use Requests with Any Einstein Product?

  • A quantity of Einstein Requests is included in each package
  • Requests can be used by employees across the organization, not just those in specific roles

How is Einstein Enabled?

  • Einstein packages are enabled by Salesforce for each product or feature purchased

Can I See My Organization's Feature Usage?

  • Agentforce Analytics dashboard shows metrics & charts about user engagement with Agentforce.
  • Monthly usage reports from the account executive are also available

Do Einstein Requests Expire?

  • Yes, Requests have expiration dates based on the contract
  • No rollovers permitted

Request Quality + Data Freshness

  • Well-structured requests are key for getting quality responses from LLMs
  • Data quality—accuracy, completeness—is important for good results.
  • Helpful resources like the Data Quality Trailhead can provide knowledge about sustaining data quality.

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Einstein Pricing: Quick Look PDF

Description

This quiz explores Salesforce's Einstein suite, focusing on its pricing structure and the various packages available for CRM integration. Discover how Einstein's AI tools can improve customer relationship management and streamline business processes. Learn about the per-user pricing model and what is included in each package.

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