Salesforce Einstein Pricing and Packages

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Questions and Answers

What condition must be satisfied for Einstein requests to generate accurate responses?

Requests must be crafted based on user feedback.

Data used in requests must be current, accurate, and complete. (correct)

Requests should only be made during business hours.

Requests must be made from packages aligned with employee roles.

What is a key feature of the Agentforce Analytics dashboard?

It provides information on how to structure requests.

It shows metrics on user engagement and action performance. (correct)

It allows tracking of request expiration dates.

It enables users to make Einstein requests.

Which of the following statements about Einstein requests is correct?

Einstein requests are only usable by the Sales department.

Einstein requests expire based on the contract date. (correct)

Einstein requests can roll over to the next billing cycle.

Einstein requests can be modified after they are submitted.

To optimize usage of Einstein, which supporting resource is recommended?

The Data Quality Trailhead module Signup and view all the answers

What pricing model does Einstein employ for its services?

Monthly, per-user pricing model. Signup and view all the answers

What is the primary pricing model for Einstein offerings?

Per-user, per-month subscription Signup and view all the answers

Which of the following statements about Einstein products is true?

Einstein products include features for CRM, AI, and data management. Signup and view all the answers

What is a characteristic of the Einstein Requests in the context of AI use?

Einstein Requests are needed for generative AI capabilities. Signup and view all the answers

Which Salesforce editions allow for the purchase of additional Einstein products?

Enterprise, Performance, and Unlimited Editions Signup and view all the answers

What is the primary goal of integrating AI through Einstein into businesses?

To enhance decision-making capabilities and optimize operations Signup and view all the answers

Which of these is NOT included in Einstein product packages?

Salesforce Education Training programs Signup and view all the answers

What aspect of Salesforce is central to every Einstein product?

Trust, along with CRM and AI data utilization Signup and view all the answers

What is included in the calculation of Einstein Request usage?

The size of API calls and the usage type multiplier Signup and view all the answers

What happens when an API call size factor is calculated?

It is divided by 1,500 and rounded up to the next integer Signup and view all the answers

Which statement about Einstein Requests consumption is accurate?

Requests are consumed with each API call to the LLM, regardless of usage Signup and view all the answers

What is a factor that affects the consumption of Einstein Requests?

The particular LLM usage type multiplier selected Signup and view all the answers

What can be said about the relationship between LLMs and Einstein Requests?

Usage of newer LLMs may lead to higher request consumption Signup and view all the answers

Which of the following statements about feedback in Einstein is true?

Feedback may depend on the actions taken within the platform Signup and view all the answers

What is a limitation of Einstein Request consumption calculations?

They do not account for the type of prompts created Signup and view all the answers

Which of the following is true regarding dependencies on packages purchased?

Storage capacity is related to the type of Salesforce edition chosen Signup and view all the answers

Who contributes towards the consumption of Einstein Requests?

Anyone in the Salesforce organization using Einstein Requests Signup and view all the answers

Study Notes

Einstein Pricing

Salesforce's Einstein is a suite of predictive and generative AI tools for CRM
It's designed to improve customer relationship management systems
Einstein solutions are available within Salesforce clouds
Pricing is per-user, per-month, similar to other Salesforce products
Using generative AI in a production or sandbox environment may consume Einstein Requests and Data Cloud credits.

AI and Your Business

Integrating AI into a business involves learning its value, security, and pricing models
Einstein simplifies AI decision-making
Packages are available for various needs
A per-user, per-month model is consistent across products

What's Included in Einstein Packages

Includes CRM, AI, data, and trust, central to all Einstein products
All Einstein products are included with Salesforce Editions

Einstein Packages for Platform, Sales, and Service

Packages contain AI tools to help employees get started quickly
Key features include: predictive and generative features, Agentforce, Prompt Builder, a library of Agentforce standard actions, Einstein Trust Layer, a quantity of Einstein Requests, a quantity of Data Cloud credits and storage capacity, and Einstein for Formulas
Package content is aligned with individual employee roles and organizational needs

Einstein Requests

Einstein uses a per-user, per-month licensing model
Usage is calculated through Einstein Requests.
Request usage is based on API calls to LLMs (Large Language Models).
API call size is a factor in calculating usage (prompt and response size in words are calculated and rounded up).
Different LLMs have different usage type multipliers
More robust LLMs can provide more detailed results but might use more requests

Einstein Usage FAQs

Requests are consumed at the time of the initial API call to the LLM, irrespective of whether or not the generated response is used.
Einstein supports various LLMs, including Bring Your Own (BYO)
Usage is tracked for all users in a Salesforce org who use Einstein Requests

Can I Use Requests with Any Einstein Product?

A quantity of Einstein Requests is included in each package
Requests can be used by employees across the organization, not just those in specific roles

How is Einstein Enabled?

Einstein packages are enabled by Salesforce for each product or feature purchased

Can I See My Organization's Feature Usage?

Agentforce Analytics dashboard shows metrics & charts about user engagement with Agentforce.
Monthly usage reports from the account executive are also available

Do Einstein Requests Expire?

Yes, Requests have expiration dates based on the contract
No rollovers permitted

Request Quality + Data Freshness

Well-structured requests are key for getting quality responses from LLMs
Data quality—accuracy, completeness—is important for good results.
Helpful resources like the Data Quality Trailhead can provide knowledge about sustaining data quality.

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Description

This quiz explores Salesforce's Einstein suite, focusing on its pricing structure and the various packages available for CRM integration. Discover how Einstein's AI tools can improve customer relationship management and streamline business processes. Learn about the per-user pricing model and what is included in each package.