Salesforce Certified Administrator (SU23) Quiz
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Questions and Answers

What should the sales team use when adding new leads?

  • Flow element and add the screen flow to the record page. (correct)
  • Tab and add the screen flow to the page.
  • Utility bar of the console
  • Create a custom object for the screen flow.

    • What information does the screen flow collect from new leads?

  • Name, phone number, and address
  • Social security number, date of birth, and nationality
  • Company name, job title, and industry
  • Name, email, and shoe preference (correct)

    • How does Cloud Kicks display the screen flow for their sales team?

  • As a downloadable file on the company intranet
  • As a pop-up window on the homepage
  • Using a flow element and adding it to the record page (correct)
  • By embedding it in an email template

    • What action should the administrator take to ensure the screen flow is accessible to the sales team?

    <p>Use a flow element and add the screen flow to the record page (C)</p> Signup and view all the answers

    What happens if unauthorized changes are made to the product's encryption code?

    <p>Legal punishment will be inflicted (C)</p> Signup and view all the answers

    How can customers provide feedback about the product?

    <p>Contact <a href="mailto:[email protected]">[email protected]</a> (D)</p> Signup and view all the answers

    What should the administrator use to automate applying discounts on opportunity products when an opportunity is won?

    <p>Flow Builder (D)</p> Signup and view all the answers

    Which automation solution should an administrator use to mark all other open opportunities on the same account as closed lost when an Opportunity is closed won?

    <p>Flow Builder (C)</p> Signup and view all the answers

    How can the administrator display the screen flow for users?

    <p>Create a tab and add the screen flow to the page (D)</p> Signup and view all the answers

    What action should the sales reps take to manually apply the discount up to the related opportunity products when an opportunity is won?

    <p>Apply the discount directly on the related opportunity products (C)</p> Signup and view all the answers

    What step should be taken to create a tab and add the screen flow to the page?

    <p>Go to Setup &gt; Tabs and click New (C)</p> Signup and view all the answers

    How can the administrator add the screen flow to the record page?

    <p>Drag the Flow element from the Palette to the canvas in Setup &gt; Customize &gt; Lightning App Builder (C)</p> Signup and view all the answers

    Which tool allows creating complex business processes with clicks?

    <p>Flow Builder (B)</p> Signup and view all the answers

    Flashcards

    Adding new leads, tool needed

    Sales team should use a flow element and add a screen flow to the record page.

    Screen flow data

    Collects a lead's name, email, and shoe preference.

    Cloud Kicks screen flow display

    Uses a flow element and adds it to the record page.

    Administrator's role for screen flow

    Use a flow element and add the screen flow to the record page to ensure sales team access.

    Signup and view all the flashcards

    Unauthorized encryption code changes

    Leads to legal consequences.

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    Customer feedback method

    Contact [email protected].

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    Opportunity discount automation

    Use Flow Builder.

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    Closing other opportunities

    Flow Builder marks other open opportunities as closed lost when an Opportunity is closed won.

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    Screen flow user display

    Create a tab and add the screen flow to the page.

    Signup and view all the flashcards

    Manual discount application

    Sales reps apply the discount directly on the related opportunity products.

    Signup and view all the flashcards

    Tab creation and screen flow addition

    Go to Setup > Tabs and click New, then drag the Flow element to the Lightning App Builder canvas and add the screen flow.

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    Screen flow addition to record page

    In Lightning App Builder, drag the Flow element from the Palette to the canvas.

    Signup and view all the flashcards

    Complex business process tool

    Flow Builder.

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