Podcast
Questions and Answers
What is the purpose of upselling in sales?
What is the purpose of upselling in sales?
- To decrease customer satisfaction
- To increase the value of the sale (correct)
- To discourage repeat business
- To avoid any further communication
Which of the following is NOT a characteristic of effective sales communication?
Which of the following is NOT a characteristic of effective sales communication?
- Building rapport
- Interrupting the customer (correct)
- Active listening
- Empathy
What is the role of objection handling in the sales process?
What is the role of objection handling in the sales process?
- To discourage repeat business
- To avoid any further communication
- To address customer concerns (correct)
- To manipulate customers
Which of the following is an example of a sales objection?
Which of the following is an example of a sales objection?
What is the purpose of qualifying leads in sales?
What is the purpose of qualifying leads in sales?
Which of the following is an example of a sales KPI?
Which of the following is an example of a sales KPI?
What is the purpose of a sales forecast?
What is the purpose of a sales forecast?
Which of the following is NOT a characteristic of an effective salesperson?
Which of the following is NOT a characteristic of an effective salesperson?
What is the golden rule of sales?
What is the golden rule of sales?
What is the role of follow-up in the sales process?
What is the role of follow-up in the sales process?
Which of the following is an example of a sales KPI?
Which of the following is an example of a sales KPI?
What does BANT stand for in sales qualification?
What does BANT stand for in sales qualification?
What is the primary goal of a salesperson?
What is the primary goal of a salesperson?
Which of the following is a key characteristic of a successful salesperson?
Which of the following is a key characteristic of a successful salesperson?
What is the first step in the sales process?
What is the first step in the sales process?
What does CRM stand for?
What does CRM stand for?
What is the purpose of a sales pitch?
What is the purpose of a sales pitch?
What is objection handling in sales?
What is objection handling in sales?
What is the purpose of establishing rapport with customers in sales?
What is the purpose of establishing rapport with customers in sales?
What does ABC stand for in sales?
What does ABC stand for in sales?
What is the purpose of a sales forecast?
What is the purpose of a sales forecast?
Which of the following is an effective sales technique?
Which of the following is an effective sales technique?
What is the first step in the sales process?
What is the first step in the sales process?
What is the primary goal of a salesperson?
What is the primary goal of a salesperson?
What is the primary purpose of sales training?
What is the primary purpose of sales training?
Which of the following is NOT a role of storytelling in sales?
Which of the following is NOT a role of storytelling in sales?
What is the significance of trust in sales?
What is the significance of trust in sales?
Which of the following is NOT an example of a sales negotiation tactic?
Which of the following is NOT an example of a sales negotiation tactic?
What is the purpose of networking in sales?
What is the purpose of networking in sales?
Which of the following is NOT a step in objection handling?
Which of the following is NOT a step in objection handling?
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