Sales Techniques Quiz
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Questions and Answers

What is the purpose of upselling in sales?

  • To decrease customer satisfaction
  • To increase the value of the sale (correct)
  • To discourage repeat business
  • To avoid any further communication

    • Which of the following is NOT a characteristic of effective sales communication?

  • Building rapport
  • Interrupting the customer (correct)
  • Active listening
  • Empathy

    • What is the role of objection handling in the sales process?

  • To discourage repeat business
  • To avoid any further communication
  • To address customer concerns (correct)
  • To manipulate customers

    • Which of the following is an example of a sales objection?

    <p>&quot;I’m not sure this product meets my needs.&quot;</p> Signup and view all the answers

    What is the purpose of qualifying leads in sales?

    <p>All of the above</p> Signup and view all the answers

    Which of the following is an example of a sales KPI?

    <p>Conversion rate</p> Signup and view all the answers

    What is the purpose of a sales forecast?

    <p>To predict future sales revenue</p> Signup and view all the answers

    Which of the following is NOT a characteristic of an effective salesperson?

    <p>Dishonesty</p> Signup and view all the answers

    What is the golden rule of sales?

    <p>Treat others as you would like to be treated</p> Signup and view all the answers

    What is the role of follow-up in the sales process?

    <p>To ensure customer satisfaction</p> Signup and view all the answers

    Which of the following is an example of a sales KPI?

    <p>Conversion rate</p> Signup and view all the answers

    What does BANT stand for in sales qualification?

    <p>Budget, Authority, Need, Timeline</p> Signup and view all the answers

    What is the primary goal of a salesperson?

    <p>All of the above</p> Signup and view all the answers

    Which of the following is a key characteristic of a successful salesperson?

    <p>Persistence</p> Signup and view all the answers

    What is the first step in the sales process?

    <p>Prospecting</p> Signup and view all the answers

    What does CRM stand for?

    <p>Customer Relationship Management</p> Signup and view all the answers

    What is the purpose of a sales pitch?

    <p>To persuade customers to make a purchase</p> Signup and view all the answers

    What is objection handling in sales?

    <p>Addressing customer complaints</p> Signup and view all the answers

    What is the purpose of establishing rapport with customers in sales?

    <p>To build trust and credibility</p> Signup and view all the answers

    What does ABC stand for in sales?

    <p>Always Be Closing</p> Signup and view all the answers

    What is the purpose of a sales forecast?

    <p>To predict future sales revenue</p> Signup and view all the answers

    Which of the following is an effective sales technique?

    <p>Cold calling</p> Signup and view all the answers

    What is the first step in the sales process?

    <p>Prospecting</p> Signup and view all the answers

    What is the primary goal of a salesperson?

    <p>All of the above</p> Signup and view all the answers

    What is the primary purpose of sales training?

    <p>To enhance sales skills and knowledge</p> Signup and view all the answers

    Which of the following is NOT a role of storytelling in sales?

    <p>To bore customers with irrelevant details</p> Signup and view all the answers

    What is the significance of trust in sales?

    <p>To understand and address customer needs</p> Signup and view all the answers

    Which of the following is NOT an example of a sales negotiation tactic?

    <p>Transparency</p> Signup and view all the answers

    What is the purpose of networking in sales?

    <p>To expand the customer base</p> Signup and view all the answers

    Which of the following is NOT a step in objection handling?

    <p>Ignore the objection</p> Signup and view all the answers

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