Sales Techniques Quiz

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What is the purpose of upselling in sales?

To decrease customer satisfaction

To increase the value of the sale (correct)

To discourage repeat business

To avoid any further communication

Which of the following is NOT a characteristic of effective sales communication?

Building rapport

Interrupting the customer (correct)

Active listening

Empathy

What is the role of objection handling in the sales process?

To discourage repeat business

To avoid any further communication

To address customer concerns (correct)

To manipulate customers

Which of the following is an example of a sales objection?

"I’m not sure this product meets my needs." Signup and view all the answers

What is the purpose of qualifying leads in sales?

All of the above Signup and view all the answers

Which of the following is an example of a sales KPI?

Conversion rate Signup and view all the answers

What is the purpose of a sales forecast?

To predict future sales revenue Signup and view all the answers

Which of the following is NOT a characteristic of an effective salesperson?

Dishonesty Signup and view all the answers

What is the golden rule of sales?

Treat others as you would like to be treated Signup and view all the answers

What is the role of follow-up in the sales process?

To ensure customer satisfaction Signup and view all the answers

Which of the following is an example of a sales KPI?

Conversion rate Signup and view all the answers

What does BANT stand for in sales qualification?

Budget, Authority, Need, Timeline Signup and view all the answers

What is the primary goal of a salesperson?

All of the above Signup and view all the answers

Which of the following is a key characteristic of a successful salesperson?

Persistence Signup and view all the answers

What is the first step in the sales process?

Prospecting Signup and view all the answers

What does CRM stand for?

Customer Relationship Management Signup and view all the answers

What is the purpose of a sales pitch?

To persuade customers to make a purchase Signup and view all the answers

What is objection handling in sales?

Addressing customer complaints Signup and view all the answers

What is the purpose of establishing rapport with customers in sales?

To build trust and credibility Signup and view all the answers

What does ABC stand for in sales?

Always Be Closing Signup and view all the answers

What is the purpose of a sales forecast?

To predict future sales revenue Signup and view all the answers

Which of the following is an effective sales technique?

Cold calling Signup and view all the answers

What is the first step in the sales process?

Prospecting Signup and view all the answers

What is the primary goal of a salesperson?

All of the above Signup and view all the answers

What is the primary purpose of sales training?

To enhance sales skills and knowledge Signup and view all the answers

Which of the following is NOT a role of storytelling in sales?

To bore customers with irrelevant details Signup and view all the answers

Sales Techniques Quiz

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Questions and Answers

What is the purpose of upselling in sales?

Which of the following is NOT a characteristic of effective sales communication?

What is the role of objection handling in the sales process?

Which of the following is an example of a sales objection?

What is the purpose of qualifying leads in sales?

Which of the following is an example of a sales KPI?

What is the purpose of a sales forecast?

Which of the following is NOT a characteristic of an effective salesperson?

What is the golden rule of sales?

What is the role of follow-up in the sales process?

Which of the following is an example of a sales KPI?

What does BANT stand for in sales qualification?

What is the primary goal of a salesperson?

Which of the following is a key characteristic of a successful salesperson?

What is the first step in the sales process?

What does CRM stand for?

What is the purpose of a sales pitch?

What is objection handling in sales?

What is the purpose of establishing rapport with customers in sales?

What does ABC stand for in sales?

What is the purpose of a sales forecast?

Which of the following is an effective sales technique?

What is the first step in the sales process?

What is the primary goal of a salesperson?

What is the primary purpose of sales training?

Which of the following is NOT a role of storytelling in sales?

What is the significance of trust in sales?

Which of the following is NOT an example of a sales negotiation tactic?

What is the purpose of networking in sales?

Which of the following is NOT a step in objection handling?

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