Trailer Industry Customer Service Quiz

Rapidly ending the phone call

Adapting questions to address the customer's specific problems and concerns (correct)

Asking the same questions to every customer

Avoiding asking questions based on the customer's situation

Ending calls quickly without addressing customer concerns

Adopting a solution-based approach (correct)

Ignoring customer inquiries about price and financing options

Asking generic questions to every customer

Addressing customer's specific problems and concerns (correct)

Asking the same questions to every customer is sufficient

Avoiding delving into customer's specific situation

Adopting a one-size-fits-all approach to questioning

<p>To demonstrate expertise and product knowledge</p> Signup and view all the answers

<p>A tone of trust</p> Signup and view all the answers