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Questions and Answers
What is one of the key ways to establish trust with customers, according to the text?
What is one of the key ways to establish trust with customers, according to the text?
- Rapidly ending the phone call
- Adapting questions to address the customer's specific problems and concerns (correct)
- Asking the same questions to every customer
- Avoiding asking questions based on the customer's situation
How can a store differentiate itself from competitors, according to the text?
How can a store differentiate itself from competitors, according to the text?
- Ending calls quickly without addressing customer concerns
- Adopting a solution-based approach (correct)
- Ignoring customer inquiries about price and financing options
- Asking generic questions to every customer
What does the text emphasize about asking questions to customers?
What does the text emphasize about asking questions to customers?
- Addressing customer's specific problems and concerns (correct)
- Asking the same questions to every customer is sufficient
- Avoiding delving into customer's specific situation
- Adopting a one-size-fits-all approach to questioning
Why is it essential to find answers quickly and efficiently while on the phone with customers, as mentioned in the text?
Why is it essential to find answers quickly and efficiently while on the phone with customers, as mentioned in the text?
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What tone does finding answers quickly and efficiently during phone conversations set between the store and its customers, as per the text?
What tone does finding answers quickly and efficiently during phone conversations set between the store and its customers, as per the text?
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