Sales Person Assessment
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Questions and Answers

What is the first thing a salesperson should sell on a sales call?

  • The price or discount available
  • The company's history and success
  • The product or service features
  • Themselves and their credibility (correct)

    • When discussing the cost of a product or service, which approach should a salesperson take?

  • Focus on the high quality and benefits of the product/service (correct)
  • Ask the customer's budget first before mentioning any price
  • Discuss the competitor's prices and discounts
  • Emphasize the limited-time offers and promotions

    • In a retail setting, what is the best way to greet a customer?

  • Wait for the customer to initiate the conversation
  • Direct them to the latest promotions and deals
  • Ask if they need any assistance right away (correct)
  • Start by introducing yourself and the company's achievements

    • Why do most people buy a service?

    <p>They perceive value in the service being offered</p> Signup and view all the answers

    What should a salesperson do after asking a closing question?

    <p>Continue building rapport with the customer</p> Signup and view all the answers

    What should you do if a customer asks you a question you can't answer?

    <p>Tell them you don't know but will find out immediately</p> Signup and view all the answers

    If a customer is looking at the most EXPENSIVE product you offer and cannot afford it, what should you do?

    <p>Tell them the truth and steer them towards something they can afford</p> Signup and view all the answers

    What would be the best way to spend your time waiting in the reception area?

    <p>Reviewing product information and sales tactics</p> Signup and view all the answers

    When selling over the PHONE, what should you do if a customer wants to THINK it over?

    <p>Give them the time they need to make a good decision</p> Signup and view all the answers

    If you were COLD CALLING via phone for a LOW priced product, what would you expect to do?

    <p>&quot;Find out what they need and what they can afford&quot;</p> Signup and view all the answers

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