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Questions and Answers
What is the first thing a salesperson should sell on a sales call?
What is the first thing a salesperson should sell on a sales call?
- The price or discount available
- The company's history and success
- The product or service features
- Themselves and their credibility (correct)
When discussing the cost of a product or service, which approach should a salesperson take?
When discussing the cost of a product or service, which approach should a salesperson take?
- Focus on the high quality and benefits of the product/service (correct)
- Ask the customer's budget first before mentioning any price
- Discuss the competitor's prices and discounts
- Emphasize the limited-time offers and promotions
In a retail setting, what is the best way to greet a customer?
In a retail setting, what is the best way to greet a customer?
- Wait for the customer to initiate the conversation
- Direct them to the latest promotions and deals
- Ask if they need any assistance right away (correct)
- Start by introducing yourself and the company's achievements
Why do most people buy a service?
Why do most people buy a service?
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What should a salesperson do after asking a closing question?
What should a salesperson do after asking a closing question?
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What should you do if a customer asks you a question you can't answer?
What should you do if a customer asks you a question you can't answer?
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If a customer is looking at the most EXPENSIVE product you offer and cannot afford it, what should you do?
If a customer is looking at the most EXPENSIVE product you offer and cannot afford it, what should you do?
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What would be the best way to spend your time waiting in the reception area?
What would be the best way to spend your time waiting in the reception area?
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When selling over the PHONE, what should you do if a customer wants to THINK it over?
When selling over the PHONE, what should you do if a customer wants to THINK it over?
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If you were COLD CALLING via phone for a LOW priced product, what would you expect to do?
If you were COLD CALLING via phone for a LOW priced product, what would you expect to do?
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