Qualtrics Quiz

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Questions and Answers

What model did Ryan and Dan Watkins develop and implement?

  • Inside-sales-only model (correct)
  • Direct-to-consumer model
  • Outside-sales-only model
  • Hybrid sales model

How did Ryan approach hiring for the sales team?

  • Hired only young individuals with high education
  • Limited hiring to a specific gender
  • Focused only on experienced sales professionals
  • Aggressively hired people from diverse backgrounds (correct)

What was the outcome of implementing the inside-sales-only model at Qualtrics?

  • Triple-digit sales growth (correct)
  • Decrease in the sales team size
  • Decrease in revenue
  • Stagnant sales growth

Why did Ryan consider a shift to a field sales model?

<p>To align with competitors' strategies (B)</p> Signup and view all the answers

What was one of Ryan's concerns about adding a field sales team?

<p>Conflict with the company's culture (C)</p> Signup and view all the answers

Who prepared the case with the assistance of Kay R. Koo?

<p>HBS Professor Doug J. Chung (A)</p> Signup and view all the answers

Which investment firm provided Qualtrics with its first institutional investments?

<p>Accel Partners (D)</p> Signup and view all the answers

Which of the following was NOT one of the product lines offered by Qualtrics?

<p>Qualtrics 300 (B)</p> Signup and view all the answers

Who was the main competitor for Qualtrics' Research Suite product?

<p>SurveyMonkey (D)</p> Signup and view all the answers

In which sector did Qualtrics face competition from SAP SuccessFactors and IBM Kenexa?

<p>Human Resources (D)</p> Signup and view all the answers

What role did Dan Watkins hold when he initially joined Qualtrics?

<p>Regular sales rep (C)</p> Signup and view all the answers

What sales model did Qualtrics rely on since the beginning?

<p>Over-the-phone-based inside sales model (C)</p> Signup and view all the answers

How did Watkins contribute to improving sales performance as a team leader?

<p>Developed a sales process diagnosis framework (B)</p> Signup and view all the answers

How much funding did Qualtrics receive in series A funding to scale its business operations?

<p>$70 million (C)</p> Signup and view all the answers

What did Watkins do when he was promoted to head of (inside) sales?

<p>Overseeing the entire sales organization (D)</p> Signup and view all the answers

How did Watkins involve his team members in developing the diagnostic model of the sales process?

<p>Gave each team member an equal voice (B)</p> Signup and view all the answers

What information did Watkins collect on the transition rate at each stage of the sales process?

<p>Answer rate, set rate, show-up rate, conversion rate, and win rate (D)</p> Signup and view all the answers

Which position was Watkins promoted to after being a team leader at Qualtrics?

<p>(Inside) Sales head (C)</p> Signup and view all the answers

What was one of the main purposes of Odo mentioned in the text?

<p>To track sales reps' productivity and performance metrics (C)</p> Signup and view all the answers

How did Odo contribute to accelerating the onboarding process for new employees?

<p>By providing transparency to observe and model behavior after top reps (A)</p> Signup and view all the answers

What happened if a salesperson failed to meet both the point and revenue quotas according to the text?

<p>Diagnosed as 'in trouble' or 'a rising star' by the team leader (C)</p> Signup and view all the answers

What was the consequence for a sales rep consistently not meeting any of their quotas?

<p>Course of termination (C)</p> Signup and view all the answers

How did Qualtrics' headquarters reflect its culture, as mentioned in the text?

<p>By embracing an open office floorplan with transparent workspaces (A)</p> Signup and view all the answers

What was the significance of glass walls in Qualtrics' headquarters?

<p>To enhance transparency in the work environment (C)</p> Signup and view all the answers

What is the main subject of the text provided?

<p>Sales performance evaluation (D)</p> Signup and view all the answers

Who is mentioned as the founder of Qualtrics in the text?

<p>Ryan Smith (C)</p> Signup and view all the answers

What is the focus of the article by Mike Maughan mentioned in the text?

<p>Employee engagement (B)</p> Signup and view all the answers

Which company invested $70 million in Qualtrics according to the text?

<p>Accel (C)</p> Signup and view all the answers

When was the article by Julie Bort accessed according to the text?

<p>October 26, 2017 (D)</p> Signup and view all the answers

What location is mentioned as the Qualtrics headquarters in the text?

<p>Provo, Utah (D)</p> Signup and view all the answers

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