Sales and Personal Selling Basics
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Questions and Answers

What is the primary function of a company’s salesforce?

  • Manufacturing the products
  • Interacting with the customers (correct)
  • Marketing the products
  • Handling customer complaints
  • Which of the following is a responsibility of a Sales Manager?

  • Managing HR operations
  • Determining sales goals (correct)
  • Overseeing product development
  • Handling IT infrastructure
  • What does Sales Management involve?

  • Directing sales operations (correct)
  • Managing financial accounts
  • Developing new products
  • Conducting market research
  • What is Personal Selling?

    <p>Personal contact with buyers for making a sale</p> Signup and view all the answers

    Which element is NOT a part of Sales Management?

    <p>Researching</p> Signup and view all the answers

    What is the role of a Sales Manager in interacting with sales representatives?

    <p>Mentoring and training them</p> Signup and view all the answers

    Which of the following is an objective of Sales Management?

    <p>Achieving sustained profits</p> Signup and view all the answers

    What are the benefits of selling activities for business firms?

    <p>Benefits to their sales persons and customers</p> Signup and view all the answers

    'Revenue generation' is an objective of Sales Management mainly aimed at:

    <p>Growing the organization financially</p> Signup and view all the answers

    Study Notes

    What is a Sale?

    • A sale is the process that a business undertakes to sell its products and services.

    What are Sales?

    • Sales refer to all the activities undertaken to close a sale and obtain a signed agreement or contract.

    What is Personal Selling?

    • Personal selling involves personal contact with one or more buyers to make a sale.

    What is a Company's Salesforce?

    • A company's salesforce consists of employees responsible for selling products and services, with their primary function being interaction with customers.

    What is Sales Management?

    • Sales management is the process of planning, organizing, directing, staffing, and controlling sales operations to achieve a firm's objectives through subordinates.

    Benefits of Selling Activities

    • Benefits to society
    • Benefits to consumers
    • Benefits to business firms, their salespersons, and customers

    Elements of Sales Management

    • Planning
    • Coordination
    • Controlling
    • Motivating

    Objectives of Sales Management

    • Revenue generation
    • Increasing sales volume
    • Sustained profits
    • Organization growth
    • Market leadership
    • Converting prospects to customers
    • Motivating the salesforce
    • Complementing marketing activities

    Who is a Sales Manager?

    • A sales manager leads and supervises sales executives and runs the day-to-day sales activities of a business.

    Responsibilities of a Sales Manager

    • Mentoring and training sales agents/representatives
    • Determining sales goals
    • Overseeing sales strategy
    • Supervising sales process

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    Description

    Test your knowledge on the basics of sales, including what is a sale, sales process, personal selling, and the role of a company's salesforce.

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