Safety Event Management in Healthcare

What must a healthcare worker (HCW) do immediately after identifying a safety event?

A safety event report can include the names of the patient and the staff involved.

What is required before engaging with the patient or their family after a safety event?

The HCW must complete the event report on the Safety Event Management System before the end of the __________.

Match the following steps in the management of a safety event:

Which type of information is NOT required on the Safety Event Report?

The patient's treating doctor does not need to be notified if no harm occurred from the safety event.

Name one role of the PxM in the management of a safety event.

What must happen within 5 working days of an event being reported?

The ISBAR layout is used for reporting all safety events without exception.

What should be done if agency staff members are involved in a safety event?

The level of __________ as selected by the reporter must be reviewed and changed to the most appropriate harm level.

Match the following terms with their definitions:

Which of the following is a requirement if the event results in serious harm or death?

Classification of multiple events requires identifying common causal factors.

What is the purpose of reviewing the Type of Event selected by the reporter?

What must all reports include, even if submitted anonymously?

The After Action Review focuses on discussing the future actions to prevent harm.

What are the two types of events that must document all questions in the After Action Review?

The Unit/Line Manager must conduct an Initial Review to ensure _____ and correctness.

Match the step with its description:

What should the Unit/Line Manager do after reporting an event verbally?

The First Team Review can occur after the After Action Review.

Which framework is used to identify contributing factors during investigations?

During the First Team Review, the Unit/Line Manager ensures that _____ principles are adhered to.

What must be documented in the Safety Event Management System for a low harm event?

Investigations are required only for serious harm or death events.

What is the primary purpose of conducting an After Action Review?

An event that poses a risk of patient harm must be discussed with the _____ Department.

Match the following actions with their corresponding terms:

What is primarily expected from the outcomes of analysis following a safety event?

Which of the following best describes an 'almost harmed' situation in patient safety management?

What role does the Legal Department play in the management of safety events?

Which of the following actions is required following safety events that result in serious harm or death?

What should be documented in the Safety Event Management System for low harm events?

What best describes a Never Event?

Which of the following is NOT a part of the DMAIC process?

What is the role of the Serious Event Management Team (SEMT)?

In which scenario is an Adverse Event defined as having occurred?

Which best describes the concept of Psychological Safety in a team?

What is the correct order of steps in the management of safety events?

Which category of safety event includes those that must be reported to a regulatory authority?

What characterizes a Near Miss event?

Which level of harm indicates that a patient can expect full recovery within a short duration?

What is the primary focus during an After Action Review (AAR)?

What is the minimum requirement for reporting a safety event anonymously?

Which question is NOT typically included in the After Action Review (AAR)?

During the First Team Review, what must be evaluated for appropriateness?

What must happen if an event resulted in severe harm or death?

Which aspect should be documented for No, Low, and Moderate harm events in the Safety Event Management System?

What must the PSM do within 5 working days after an event is reported?

Which of the following is NOT a responsibility of the Serious Event Management Team (SEMT)?

What is the purpose of conducting a preliminary investigation by the PSM?

How should the event be classified if it is serious harm or results in death?

What should the Unit Manager ensure regarding the actions determined from the event analysis?

What must occur following the completion of an event investigation in relation to the Final Review?

Which report is considered the preferred format for documenting serious harm events?

What is the responsibility of the Unit Manager concerning actions planned in response to a safety event?

When should all safety events be loaded and managed to ensure reflection in Clinical Indicator Reports?

What action should be taken if the event involves agency staff members?

What key factor must be included in reports for serious events requiring system analysis?

Who is responsible for ensuring that the alert distribution email groups are maintained?

What is the timeline for reporting contributing factors after a safety event is reported?

What is the primary purpose of utilizing the SMART principles in addressing Safety Events?

Which role is primarily responsible for driving improvement initiatives in a unit?

What is the correct sequence in the DMAIC continuous improvement methodology?

After a Never Event is reported, within how many hours must the event report be emailed to the Regional Clinical Manager?

Which maternal death category refers to deaths caused directly by a pregnancy complication?

What type of neonatal event does NOT require reporting due to known complications?

Who is responsible for managing healthcare-associated infections within a unit?

What is the primary impact of immigration on a country's population?

What historical period is associated with the beginning of significant population growth due to advancements in agriculture?

Which factor is considered in calculating the birth rate of a country?

Which country has a noteworthy high birth and death rate mentioned?

What could potentially lead to a high death rate in a population?

What is a consequence of rapid population growth mentioned in the content?

Which of the following best describes emigration?

Which of the following statements is accurate regarding death rates globally?

What primarily influences rapid population growth in a country?

How is the population growth rate calculated?

What does a high infant mortality rate indicate about a country's health system?

Which factor is likely to lead to lower population growth rates in a country?

What was the global average life expectancy according to WHO in 2022?

Which factor tends to decrease mortality and fertility rates in a country?

Which region had the highest recorded life expectancy as per the provided data?

What would typically cause a region's population to grow?

In what way can age distribution affect population dynamics?

What effect does economic development usually have on population growth rates?

What is the primary focus of environmental conservation?

Which of the following represents an ecological reason for conservation?

What term is used for areas set aside to protect natural ecosystems and wildlife?

Which economic reason is crucial for conservation efforts?

What ethical belief underlies the importance of nature conservation?

What is a significant threat to conservation efforts in South Africa?

Which option best describes an aesthetic reason for conservation?

Which of the following definitions aligns with conservation areas in oceans?

What is a primary threat to the habitats of animals within urban areas?

Which of the following represents a benefit of wetlands?

What type of area is specifically designated for scientific research and observation of ecological changes?

What is an important purpose of Transfrontier Conservation Areas (TFCAs) in South Africa?

Which of the following is NOT a type of conservation area recognized in South Africa?

How can individuals contribute to conservation efforts in South Africa?

What is a significant consequence of climate change on ecosystems?

Which of the following describes a characteristic feature of grasslands?

What unique aspect do biosphere reserves encompass?

Which of the following contributes to pollution as a threat to wildlife?

Which is a primary role of the South African National Parks (SANParks)?

What is the significance of marine protected areas (MPAs) in South Africa?

What percentage of South Africa is covered by forests?

Which type of conservation area involves significant restrictions on access and development?

Which marketing strategy is emphasized as critical for attracting new patients in healthcare services?

What is one of the main objectives of the marketing strategies used in tertiary care hospitals?

What is a significant benefit of employing marketing techniques in healthcare services?

Which of the following factors is least likely to be influenced by pharmaceutical marketing mix strategies?

Which method is suggested to encourage current patients to refer others to the hospital?

What aspect of patient engagement is deemed essential for creating a memorable experience?

How does internal marketing impact job satisfaction within health services?

Which of the following is NOT identified as a major marketing tactic for healthcare services?

In the context of tertiary care hospitals, what is the primary objective of the marketing mix strategy?

What is the primary purpose of healthcare marketing strategies?

Which aspect of hospital management relates directly to the influence of marketing mix on healthcare services?

What is one of the primary components of digital marketing in healthcare services?

What marketing practice directly communicates with customers to provide quantifiable responses?

Which of the following is NOT part of the marketing communication mix used in healthcare?

What was the impact on healthcare organizations when advertising restrictions were lifted?

Which aspect is essential for hospitals to enhance patient involvement according to marketing tactics?

How do hospitals primarily assess the effectiveness of their marketing strategies?

What is a key element that is investigated in the study regarding marketing methods in tertiary care hospitals?

Which factor influences the visibility of hospitals among potential patients?

What is the expected outcome of implementing effective marketing strategies in healthcare organizations?

What benefit does direct marketing provide that traditional methods may not offer?

What is an essential component of direct marketing strategies in healthcare?

Which of the following best describes the role of the public relations department in a hospital?

What is a primary goal of the education provided to front-line staff members?

Which method is NOT associated with direct marketing in healthcare?

How should hospital floor managers ensure compliance with patient communication standards?

What is one of the duties of public relations officers in a hospital?

Which aspect is crucial for maintaining effective patient relations in healthcare marketing?

What strategy should be part of a hospital's public relations plan?

Which of the following describes a common misconception about direct marketing in health services?

What should be prioritized when implementing direct communication methods with patients?

What is a key element that distinguishes social marketing from traditional advertising tactics?

Which of the following elements is not part of the healthcare marketing mix commonly recognized by the 7Ps model?

What is one limitation identified in the context of marketing in healthcare?

Which marketing strategy is emphasized in public hospitals to enhance staff and patient relationships?

What should be the primary aim of marketing in the healthcare sector?

In the context of healthcare services, what aspect does the pharmaceutical advertising mix specifically focus on?

How does marketing communication particularly benefit management in public hospitals?

Which of the following best describes the role of social marketing in healthcare?

How can the application of lean methodology benefit nonprofit hospitals?

What aspect of healthcare marketing is critical for informing patients about services?

What is the primary purpose of conducting ward rounds according to the policy?

Which document is maintained by the Patient Experience Manager?

What is an important aspect of feedback after conducting patient rounds?

What is one of the main responsibilities of Patient Experience Managers during ward rounds?

Which action should follow after addressing patient needs during ward rounds?

What is the primary aim of conducting ward rounds as outlined in the policy?

What should discussions about service failures include during management meetings?

How often should patients be visited during their hospital stay according to the policy?

Which version of the policy went into effect on 19 May 2023?

Which of the following is NOT a responsibility of the Patient Experience Manager/Officer during ward rounds?

What is the next review date for the current policy?

Which of the following is a focus area for conducting focused conversations during ward rounds?

What should Patient Experience Managers do to prepare for ward rounds?

How can Patient Experience Managers improve client perceptions of hospital facilities?

What level of involvement is expected from Hospital Management regarding Patient Experience roles?

What is the significance of establishing clear communication channels during ward rounds?

How did the total number of hospital admissions in January 2025 compare to November 2024?

What was the trend in the number of ambulatory/outpatient cases over the 12-month rolling period?

What can be inferred from the month-on-month change in surgical cases from December 2024 to January 2025, considering the medical/surgical split?

How did the proportion of day cases to inpatient cases change between the 24 month rolling total and the current total for the 12 month period?

What conclusion can be drawn from the 'Number of Vaccines Administered' indicator?

Considering both the 'Number of Emergency Centre Cases' and 'Number of Ambulatory/Outpatient Cases', how can you describe the patient flow at Mediclinic Newcastle?

Which of the following factors most likely accounts for a decrease in the Month-on-Month change (%) in Emergency Centre Cases from Nov '24 to Jan '25?

Based on the Medical/Surgical Case Split, assess which patient demographic is more served by the hospital.

Which of the listed mortality rates experienced the largest percentage increase over the 24-month period?

What can be inferred if the 'Mortality Rate on Transferred In Patients (%)' significantly decreases over a period?

Considering the data, which of the following strategies would likely have the greatest impact on reducing overall inpatient mortalities?

What is a likely reason for monitoring the 'Hospital Standardized Adult Mortality Index'?

A consistent increase in the 'Number of Patients Transferred In' alongside a high 'Mortality Rate on Transferred In Patients (%)' could indicate what problem?

Based on the provided data, what is the most significant month-on-month increase in the 'Crude Mortality Rate - Critical Care (%)' from November '24 to January '25?

What does a negative percentage change in 'Maternal Mortality Rate per 100,000 Live Births' typically indicate?

How did the 'Number of Critical Care Mortalities' change month-on-month from November '24 to January '25?

Why is it important to monitor both the 'Number of Emergency Centre Mortalities' and the 'Emergency Centre Mortality Rate (%)'?

What does a 'Mortality Index (SAPS3)' value greater than 1, such as the one seen in December '24, suggest about the critical care unit's performance?

If the 'Surgical Mortality Rate (%)' shows a significant increase, what initial steps should be taken?

Referring to the 'Mortality Rate on Patients via EC (%)', what factor might explain a noticeable increase?

Which of the following statements can be inferred from the '>100.0%' change in 'Number of Expected Mortality Cases' from November '24 to January '25'?

Considering the 'Neonatal Critical Care Indicators,' what factor influences the reliability of the reported figures?

With the SAPS3 model used to measure critical care outcomes, what is the main purpose of this model?

Based on the 'Neonatal Critical Care Indicators,' if the 'Number of Cases Captured on VON' decreases from 4 to 3 between November '24 and January '25, how might this affect the comparison of mortality rates?

What is the most pertinent implication of a 50% decrease in 'Number of Mortality Cases (Excl. cases <750g)' over a 12-month comparison period?

Based on the data provided, what is a significant caveat to consider when comparing mortality rates in the Neonatal Critical Care Unit on a month-to-month basis?

Which chronic disease showed the largest percentage decrease in volumes from the previous year to the current year?

Based on the data, which age group experienced the greatest percentage increase in volumes between November '24 and January '25?

Considering the Body Mass Index (BMI) categories, which category experienced the largest percentage decrease from November '24 to January '25?

Which chronic disease had the highest total volume in the current year (Jan '25)?

Which chronic disease showed the greatest percentage increase in 'Month-on-Month Comparisons' from Nov '24 - Jan '25?

Which age population indicates an exact match in the '12 Month Rolling Comparisons' between the 'Yr. Previous' and 'Current' values?

What percentage of the 'Morbidly Obese (BMI > 40.0)' category made up the total for 'Body Mass Index (BMI) Categories' in Jan '25?

From the data provided, which condition shows the largest negative 24-month trend?

What characterizes the trend in 'Cardiac Failure' based on the 12 Month Rolling Comparisons?

Among the chronic diseases listed, which had the smallest volume recorded in January '25?

Which age demographic saw decreased volume between November and December 2024?

For the 'Adults [>18 years - 64 years]' demographic, what trend is observed when comparing the 'Previous Year' and 'Current Year' volumes?

What 'Month-on-Month Comparisons' percentage value does the 'Rheumatoid Arthritis' indicator return for November '24 to Jan '25?

Which of the listed BMI categories recorded an increase during January '25?

What percentage of the 'Adults [>18 years - 64 years]' demographic made up the 'Age Population Profile' for January '25?

Which surgical admission shows the largest percentage decrease between the current month and the previous month?

Among medical admissions, which condition experienced the smallest percentage change between the current and previous months?

What does a '0.00%' change in month-on-month volumes for a procedure like 'Elective Hip Replacements' likely suggest?

If a hospital aims to increase its 'Normal Deliveries,' which strategy would align with the data provided?

What can be inferred from the 'Volumes for Selected Acute Care Procedures/Diagnosis' data regarding 'Cardiac Catheterization Procedures,' 'Cardiac EPS and Ablation,' 'Cataract Surgery' and 'Coronary Artery Bypass Grafts'?

How should the 'Not specified as haemorrhage or infarction' stroke type be handled during data analysis to avoid skewed results?

Considering the data trends, what is a plausible reason for the greater than 100% increase in 'Transurethral Resection of Prostate (TURP)'?

Which scenario would accurately describe a month-on-month volume change of '>100.0%’?

Based on the volumes for selected acute care procedures, which has the highest 12 Month Rolling number?

Which condition displays the most significant decrease in the 12 Month Rolling comparison?

If a hospital is trying to reduce the overall volume of Septicaemia/Sepsis cases, where should they focus their efforts?

The data shows that normal deliveries have increased. What other trends might correlate with this increase?

What strategy might a urology department implement, given the volume changes in 'Cystoscopies' and 'Transurethral Resection of Prostate (TURP)'?

What initiative would a hospital implement based on the volume changes in 'Colonoscopies', 'Gastroscopies' and 'Hysterectomies'?

How can a healthcare facility use the provided data to allocate resources effectively?

What factors might explain the observed decrease in Low Harm Events per 1,000 Patient Days from November '24 to January '25?

What action might have contributed to the reduction in medication errors over the last 24 months?

Considering the surgical safety checklist indicators, what could be inferred if the 'Sign-in Step' compliance is lower than other steps?

What is a possible explanation for the increase in 'Hospital Associated Skin Lesions' despite efforts to improve patient safety?

What might explain a high rate of falls without injuries alongside a lower rate of falls with injuries?

If the rate of 'Unrecognized Abdominopelvic Accidental Puncture/Lacerations' increases, what initial steps should be taken?

In the event of a 'Never Event' related to surgery on the wrong side/site being reported in the previous year but not in the current reporting period, what action is MOST critical?

What would be the appropriate initial response if moderate harm events show an increasing trend?

Which measure could effectively reduce 'Hospital Associated Pressure Injuries', especially Grade 2 injuries?

What would you recommend if 'IV Line Harm Cases' and their rates per patient day are consistently high?

If there is a spike on 'Serious Reportable Events (SRE)', what response is MOST appropriate?

If a unit consistently achieves 100% on 'Handover from ward to theatre staff', but patient outcomes are not improving, what should be investigated?

What is the MOST effective strategy to reduce dispensing errors?

Which course of action should be prioritized if the rate of 'Events Resulting in Death per 1,000 PD' remains consistently high?

What strategies could be implemented to address an increase in 'moderate' and a stagnation in 'severe' harm events?

Which action ensures the readiness of equipment for emergency situations?

How does the emergency controller maintain situational awareness during an emergency?

What is the role of Unit Administrative Assistants/Admission Clerks and Switchboard Operators in summoning emergency services?

What is the primary purpose of maintaining up-to-date staff lists per building/section and floor?

What action does the Emergency Controller take regarding Stage 1 and Stage 2 evacuations?

How does the Deputy Emergency Controller contribute to emergency preparedness?

What is the significance of clearly indicating all exits, evacuation routes, assembly points, and the location of fire-fighting and first aid equipment?

Why is it important to prioritize vital movable valuables, records, and documents for salvage purposes in the event of a fire?

Which of the following actions should the Emergency Controller undertake to ensure effective emergency preparedness?

In the event of an electronic systems failure due to an external incident, what should be prioritized regarding Infection Prevention and Control (IPC)?

What specific preparedness measure falls under the responsibilities of the Head of Security or the Security Contractor Supervisor during a major incident?

What is the expected outcome from the Emergency Controller's activities related to emergency preparedness, according to the Occupational Health and Safety (OHS) Act?

Aside from creating a written emergency plan, what else should the Emergency Controller implement?

What is the role of the Learning and Development Facilitator in hospital emergency preparedness?

What action should be taken by the Emergency Controller in conjunction with the safety and emergency preparedness co-ordination committee?

If a Notifiable Medical Disease outbreak occurs, which action is most appropriate for Infection Prevention and Control (IPC)?

What is the primary responsibility of Evacuation Zone Marshals during an emergency?

Which of the following actions demonstrates effective communication during an emergency, as per the guidelines?

How should vital movable valuables, records, and documents be managed in preparation for a potential fire?

In the context of emergency preparedness, what is the significance of color coding emergency responders?

What initial action should Unit Administrative Assistants/Admission Clerks and Switchboard Operators take when authorized to summon emergency services?

Which of the following is a critical component of emergency preparedness related to exits, evacuation routes, and safety equipment?

What is the role of the safety and emergency preparedness co-ordination committee?

Why is it important to delegate duties to emergency response personnel in writing?

During a major incident, what is a key responsibility of the coordinating nurse regarding information dissemination?

In the context of emergency procedures, what primary action should a designated individual undertake upon recognizing a critical incident?

What role does the coordinating nurse play in relation to other units within the healthcare facility during a major incident?

What is the scope of the coordinating nurse's authority regarding nursing services during a major incident?

Why is training all staff on emergency procedures a critical component of major incident management?

In managing communications during a major incident, with whom might the person in charge be expected to liaise, beyond internal hospital staff and emergency services?

How does the coordinating nurse contribute to resource management during a major incident?

During a major incident, what is the significance of the coordinating nurse gathering information from different units?

During the standby mode of an external disaster plan, what is the Hospital General Manager's immediate priority?

What is the primary responsibility of the Emergency Controller upon receiving notification of an external disaster?

During the initial duties in standby mode, which action is the ER Consulting Doctor on premises expected to perform?

What is the purpose of 'triage sieve' or 'triage sort' at the ambulance entrance during a major incident?

In the event of an external disaster notification, what immediate action should the person receiving the call take?

What is the role of Area Leaders during the initial phase of an external disaster standby mode?

Which of the following actions should the ER Consulting Doctor perform to prepare for an external disaster?

Following notification of an external disaster, what specific information should be included in the METHANE message?

Why is documenting corrective actions important after a mock drill?

During a facility evacuation plan review, what detail regarding fire safety must be included?

What is the purpose of conducting a post drill analysis after physical exercises during mock drills?

How can a hospital-specific risk profile inform departmental mock drills most effectively?

Why is maintaining unobstructed evacuation routes a crucial aspect of fire safety?

What type of evidence should be available to support all mock drills conducted within a healthcare facility?

When involving external parties during evacuation drills, what specific safety measures should be tested?

What is the recommended frequency for departmental mock drills to cover topics identified in the hospital-specific risk profile?