4 Questions
What is the guest calling the front desk for?
To ask for a hair dryer and extra towels.
What does the front desk clerk say they will send up with the hair dryer?
Extra towels.
Where does the guest say she is calling from?
Room 211.
Where does the front desk clerk suggest the guest can get bottled water?
At the shops in the lobby.
Test your knowledge of hotel phone etiquette with this quiz! See if you can correctly answer questions about guest requests, front desk responses, and proper phone manners.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
