15 Questions
Why do companies discourage delegation?
To save money by cutting back on administrative staff
Julia's failure to delegate was due to her lack of trust in others.
True
What enabled Fred to summon the trust to let go of the respirator?
The doctors' calm, logical, step-by-step plan
Julia never learned to delegate.
False
Delegation is easy for most people.
False
Who is the author of the quote 'Surround yourself with the best people you can find. Delegate authority and don’t interfere.'
Ronald Reagan
Fred was relieved when he was told the breathing tube would be removed.
False
What was the result of Julia's refusal to delegate tasks?
Her colleagues had to play catch-up on her to-do list
The chief resident in Surgery was concerned about Fred's ability to breathe on his own.
True
Julia's refusal to delegate tasks led to her receiving a promotion.
False
What is the main reason Julia was able to delegate tasks?
She created a step-by-step guide to delegate tasks
Delegating tasks is a natural process for most people
False
Why is it important to have the person to whom you are delegating 'teach' you or someone else how to do the task?
To ensure they understand the task
It's impossible to break down a task that is intuitively ingrained in you into something teachable
False
Delegating tasks is a one-time process
False
Study Notes
Delegation and Trust
- Surrounding oneself with the best people and delegating authority is essential, as stated by Ronald Reagan.
- The fear of losing control or being unable to breathe on one's own can be a significant obstacle to delegation, as exemplified by Fred's experience with the respirator.
The Case of Julia
- Julia, a project specialist, was overwhelmed by her workload due to her inability to delegate tasks to others.
- She refused to pass on projects, fearing that others would not do them as well as she could, leading to resentment from her colleagues.
- Julia's behavior was driven by her need for control and fear of losing trust, stemming from her childhood experiences with her alcoholic mother.
Environments that Discourage Delegation
- Some work environments discourage delegation, leading to a lack of administrative staff and an expectation that employees will handle tasks independently.
- This can create a culture where asking for help is seen as a sign of weakness, leading to individuals taking on too much work.
Psychological Control Issues
- Refusal to delegate can be rooted in psychological control issues, such as a lack of trust in others or a need for validation.
- Julia's inability to trust others was a result of her childhood experiences, which led to her feeling indispensable and unwilling to delegate tasks.
Effective Delegation
- Creating a step-by-step plan for delegation can help individuals overcome their fears and let go of control.
- The "See one, do one, teach one" approach, used in medical training, can be an effective way to delegate tasks and build trust.
- By breaking down tasks into manageable steps and teaching others, individuals can overcome their fears and delegate successfully.
This quiz is about a quote from Ronald Reagan and a scenario where a patient, Fred, undergoes surgery and has a breathing tube removed.
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