Podcast
Questions and Answers
What should be done to ensure customers feel recognized upon arrival?
What should be done to ensure customers feel recognized upon arrival?
- Provide customers with a long list of beverage options
- Brief the key people at the retailers about expected clients and their names (correct)
- Start discussing pricing before greeting the customer
- Delay greetings until all clients have arrived
What kind of beverage should be offered to clients after greeting them?
What kind of beverage should be offered to clients after greeting them?
- Beverage options including the INFINITI Latte Art (correct)
- Water only
- Sparkling drinks exclusively
- A selection of alcoholic beverages
Who should meet the client to congratulate them on their purchase?
Who should meet the client to congratulate them on their purchase?
- The receptionist
- Any available sales associate
- The Branch Manager (correct)
- The cleaning staff
What mindset should drive the overall approach to customer greeting and hospitality?
What mindset should drive the overall approach to customer greeting and hospitality?
What is an inappropriate action to take when a client arrives?
What is an inappropriate action to take when a client arrives?
Flashcards
Warm Greeting
Warm Greeting
Acknowledge the customer's arrival with warmth and personalization.
Client Briefing
Client Briefing
Brief the retail staff on expected clients, including their names.
Beverage Offering
Beverage Offering
Offer beverage options to clients, and provide INFINITI latte art if they choose latte.
Branch Manager Greeting
Branch Manager Greeting
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Thoughtful Hospitality
Thoughtful Hospitality
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Study Notes
Welcome Greeting Measurement Criteria
- Greet customers warmly and make them feel recognized.
- Brief key retail staff on expected clients and their names.
- Offer beverage options, including lattes with INFINITI Latte Art (if requested).
- Ask branch manager to meet and congratulate clients for purchasing an INFINITI.
- Maintain a thoughtful hospitality approach throughout the interaction.
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Description
This quiz covers essential criteria for welcoming customers in a retail environment, particularly focusing on enhancing client recognition and experience. Learn the key practices for greeting customers warmly, introducing staff, and maintaining thoughtful hospitality while offering beverage options. Perfect for retail staff aiming to improve client interactions.
