Podcast
Questions and Answers
What is the primary goal of a welcome greeting in retail?
What is the primary goal of a welcome greeting in retail?
- To ask for customer feedback immediately
- To ensure the customer feels welcomed and recognized (correct)
- To sell additional products aggressively
- To gather personal information from the customer
Which of the following should be done to personalize the greeting for the customer?
Which of the following should be done to personalize the greeting for the customer?
- Direct customers to the manager without explanation
- Offer a generic beverage without options
- Brief key people at the retailer about which clients to expect (correct)
- Provide a promotional discount certificate
How should the latte be served if the customer chooses that option?
How should the latte be served if the customer chooses that option?
- Plain, without any decoration
- In a disposable cup without a sleeve
- Only if the customer asks for it
- With the INFINITI Latte Art (correct)
What role should the Branch Manager play in greeting the client?
What role should the Branch Manager play in greeting the client?
What mindset should guide all interactions during the customer greeting process?
What mindset should guide all interactions during the customer greeting process?
Flashcards
Welcome Greeting
Welcome Greeting
Welcoming customers with warmth and personalized recognition.
Briefing Key Staff
Briefing Key Staff
Knowing the client's name and having key staff prepared for their visit.
Hospitality Beverage Service
Hospitality Beverage Service
Offering beverage options, especially the INFINITI Latte Art for Latte orders.
Branch Manager Greeting
Branch Manager Greeting
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Thoughtful Hospitality
Thoughtful Hospitality
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Study Notes
Welcome Greeting Criteria
- Greet customers warmly, making them feel recognized.
- Inform key retail staff about anticipated clients and their names.
- Offer beverage options, including a latte featuring INFINITI Latte Art for those who choose it.
- Arrange for the Branch Manager to meet and congratulate the client on purchasing an INFINITI vehicle.
- Practice thoughtful hospitality in all interactions.
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