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Customer Greeting Standards

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Questions and Answers

What is the primary goal of a welcome greeting in retail?

To ask for customer feedback immediately

To ensure the customer feels welcomed and recognized (correct)

To sell additional products aggressively

To gather personal information from the customer

Which of the following should be done to personalize the greeting for the customer?

Direct customers to the manager without explanation

Offer a generic beverage without options

Brief key people at the retailer about which clients to expect (correct)

Provide a promotional discount certificate

How should the latte be served if the customer chooses that option?

Plain, without any decoration

In a disposable cup without a sleeve

Only if the customer asks for it

With the INFINITI Latte Art (correct)

What role should the Branch Manager play in greeting the client?

<p>Meet the client and congratulate them for their purchase</p> Signup and view all the answers

What mindset should guide all interactions during the customer greeting process?

<p>Thoughtful Hospitality mindset</p> Signup and view all the answers

Study Notes

Welcome Greeting Criteria

Greet customers warmly, making them feel recognized.
Inform key retail staff about anticipated clients and their names.
Offer beverage options, including a latte featuring INFINITI Latte Art for those who choose it.
Arrange for the Branch Manager to meet and congratulate the client on purchasing an INFINITI vehicle.
Practice thoughtful hospitality in all interactions.

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Description

This quiz explores the essential criteria for welcoming clients in a retail environment, especially focusing on the luxury automotive sector. Participants will learn about effective greeting techniques, beverage offerings, and the importance of careful hospitality. Improve your customer service skills and create memorable experiences for clients.