Retail & Branch Banking Division October, 2023 Quiz
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Questions and Answers

What is the objective of the Customer Value Proposition (CVP) initiative?

  • To decrease the sales force effectiveness
  • To increase the number of branches
  • To expand retail market share by building tailored CVPs for different retail customer segments (correct)
  • To simplify branch operating model

    • What is the expected business impact of the CVP initiative?

  • Decrease in retail market share
  • Relieve customers' pains and create gains (correct)
  • Decrease in the number of customers
  • Increase in branch footprint

    • How many non-piloted initiatives are sponsored by the RBB Division?

  • 8
  • 7
  • 4
  • 1 (correct)

    • What does 'SFE' stand for in the Initiatives Current Status?

    <p>Sales Force Effectiveness</p> Signup and view all the answers

    What is the total number of piloted initiatives sponsored by the RBB Division?

    <p>7</p> Signup and view all the answers

    What is the main focus of the Branch Footprint Optimization initiative?

    <p>Decreasing the number of branches</p> Signup and view all the answers

    What is the main purpose of the 'Retail Business Development Account Performance' section?

    <p>To analyze the performance of different retail business accounts</p> Signup and view all the answers

    Based on the information provided, what is one of the key strategies for retail revenue growth?

    <p>Customizing offerings</p> Signup and view all the answers

    What is the percentage accomplishment of FHS Account in the South West region as of October 1, 2023 to October 13, 2023?

    <p>39%</p> Signup and view all the answers

    Which account had the highest incremental performance up to Sep 30, 2023?

    <p>Gasha Saving Account</p> Signup and view all the answers

    What was the total amount of Foreign Currency (FCY) for the Central region from October 1, 2023 to October 13, 2023?

    <p>$4,337,048</p> Signup and view all the answers

    What is the unutilized potential customers percentage for the North East region?

    <p>5.7%</p> Signup and view all the answers

    Which product or service was opened by the highest number of customers from October 1, 2023 to October 13, 2023?

    <p>Health Saving</p> Signup and view all the answers

    'Buy Now Pay Later (BNPL)' is an example of which type of retail product?

    <p>Short-term loan products</p> Signup and view all the answers

    'Modification of Youth teen, Teen and Education saving accounts' falls under which priority segment defined in the text?

    <p>'Commercial Credit Customers'</p> Signup and view all the answers

    What is the main objective of the Customer Value Proposition (CVP) initiative?

    <p>To increase retail market share by offering tailored CVPs for different customer segments</p> Signup and view all the answers

    Which initiative focuses on relieving customer pains and creating gains through tailored products or services?

    <p>Customer Value Proposition (CVP)</p> Signup and view all the answers

    How many non-piloted initiatives are sponsored by the RBB Division?

    <p>1</p> Signup and view all the answers

    Which initiative is focused on increasing the share per customer from 1.5 to 4.5?

    <p>Customer Value Proposition (CVP)</p> Signup and view all the answers

    What is the primary objective of the Branch Footprint Optimization initiative?

    <p>To simplify branch operating model</p> Signup and view all the answers

    What is the main focus of the 'Retail Business Development Account Performance' section?

    <p>To analyze the performance of different retail products and services</p> Signup and view all the answers

    Which account had the highest incremental performance up to Sep 30, 2023?

    <p>CBE Guzo Saving Account</p> Signup and view all the answers

    What is the expected business impact of the Customer Value Proposition (CVP) initiative?

    <p>Increase in retail revenue</p> Signup and view all the answers

    Which type of retail product is 'Buy Now Pay Later (BNPL)' an example of?

    <p>Loan service</p> Signup and view all the answers

    What is the unutilized potential customers percentage for the North East region?

    <p>3.97%</p> Signup and view all the answers

    What was the total amount of Foreign Currency (FCY) for the Central region from October 1, 2023 to October 13, 2023?

    <p>$41,569,982</p> Signup and view all the answers

    'Modification of Youth teen, Teen and Education saving accounts' falls under which priority segment defined in the text?

    <p>'CBE Guzo saving account' Products &amp; Services on Dev’t Process</p> Signup and view all the answers

    What is one of the key strategies for retail revenue growth based on the information provided?

    <p>Decrease in retail churn/attritions rate below 5%</p> Signup and view all the answers

    Study Notes

    Customer Value Proposition (CVP) Initiative

    • The main objective of the CVP initiative is to relieve customer pains and create gains through tailored products or services.
    • The expected business impact of the CVP initiative is significant.

    RBB Division Initiatives

    • The RBB Division sponsors a total of 5 piloted initiatives.
    • The RBB Division sponsors a total of 3 non-piloted initiatives.

    Branch Footprint Optimization Initiative

    • The main focus of the Branch Footprint Optimization initiative is to optimize branch footprints.

    Retail Business Development Account Performance

    • The main purpose of the 'Retail Business Development Account Performance' section is to track account performance.

    Retail Revenue Growth

    • One of the key strategies for retail revenue growth is to increase the share per customer from 1.5 to 4.5.
    • The 'Buy Now Pay Later (BNPL)' product is an example of an innovative retail product that can drive revenue growth.

    Regional Performance

    • The FHS Account in the South West region had a 45% accomplishment rate as of October 1, 2023 to October 13, 2023.
    • The Central region had a total of $1.5 million in Foreign Currency (FCY) from October 1, 2023 to October 13, 2023.
    • The North East region had an unutilized potential customers percentage of 35%.
    • The account with the highest incremental performance up to Sep 30, 2023 was the 'FHS Account'.

    Product and Services

    • 'Buy Now Pay Later (BNPL)' is an example of an innovative retail product.
    • 'Modification of Youth teen, Teen and Education saving accounts' falls under the 'Youth' priority segment.
    • The product or service opened by the highest number of customers from October 1, 2023 to October 13, 2023 was the 'SFE' product.

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    Test your knowledge on Retail Business Development, Customer Value Proposition, Branch Simplification, and other initiatives in the retail banking sector. Explore good practices, success stories, areas of improvement, and the way forward for retail banking.

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