Retail & Branch Banking Division October, 2023 Quiz

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28 Questions

What is the objective of the Customer Value Proposition (CVP) initiative?

To expand retail market share by building tailored CVPs for different retail customer segments

What is the expected business impact of the CVP initiative?

Relieve customers' pains and create gains

How many non-piloted initiatives are sponsored by the RBB Division?

1

What does 'SFE' stand for in the Initiatives Current Status?

Sales Force Effectiveness

What is the total number of piloted initiatives sponsored by the RBB Division?

7

What is the main focus of the Branch Footprint Optimization initiative?

Decreasing the number of branches

What is the main purpose of the 'Retail Business Development Account Performance' section?

To analyze the performance of different retail business accounts

Based on the information provided, what is one of the key strategies for retail revenue growth?

Customizing offerings

What is the percentage accomplishment of FHS Account in the South West region as of October 1, 2023 to October 13, 2023?

39%

Which account had the highest incremental performance up to Sep 30, 2023?

Gasha Saving Account

What was the total amount of Foreign Currency (FCY) for the Central region from October 1, 2023 to October 13, 2023?

$4,337,048

What is the unutilized potential customers percentage for the North East region?

5.7%

Which product or service was opened by the highest number of customers from October 1, 2023 to October 13, 2023?

Health Saving

'Buy Now Pay Later (BNPL)' is an example of which type of retail product?

Short-term loan products

'Modification of Youth teen, Teen and Education saving accounts' falls under which priority segment defined in the text?

'Commercial Credit Customers'

What is the main objective of the Customer Value Proposition (CVP) initiative?

To increase retail market share by offering tailored CVPs for different customer segments

Which initiative focuses on relieving customer pains and creating gains through tailored products or services?

Customer Value Proposition (CVP)

How many non-piloted initiatives are sponsored by the RBB Division?

1

Which initiative is focused on increasing the share per customer from 1.5 to 4.5?

Customer Value Proposition (CVP)

What is the primary objective of the Branch Footprint Optimization initiative?

To simplify branch operating model

What is the main focus of the 'Retail Business Development Account Performance' section?

To analyze the performance of different retail products and services

Which account had the highest incremental performance up to Sep 30, 2023?

CBE Guzo Saving Account

What is the expected business impact of the Customer Value Proposition (CVP) initiative?

Increase in retail revenue

Which type of retail product is 'Buy Now Pay Later (BNPL)' an example of?

Loan service

What is the unutilized potential customers percentage for the North East region?

3.97%

What was the total amount of Foreign Currency (FCY) for the Central region from October 1, 2023 to October 13, 2023?

$41,569,982

'Modification of Youth teen, Teen and Education saving accounts' falls under which priority segment defined in the text?

'CBE Guzo saving account' Products & Services on Dev’t Process

What is one of the key strategies for retail revenue growth based on the information provided?

Decrease in retail churn/attritions rate below 5%

Study Notes

Customer Value Proposition (CVP) Initiative

  • The main objective of the CVP initiative is to relieve customer pains and create gains through tailored products or services.
  • The expected business impact of the CVP initiative is significant.

RBB Division Initiatives

  • The RBB Division sponsors a total of 5 piloted initiatives.
  • The RBB Division sponsors a total of 3 non-piloted initiatives.

Branch Footprint Optimization Initiative

  • The main focus of the Branch Footprint Optimization initiative is to optimize branch footprints.

Retail Business Development Account Performance

  • The main purpose of the 'Retail Business Development Account Performance' section is to track account performance.

Retail Revenue Growth

  • One of the key strategies for retail revenue growth is to increase the share per customer from 1.5 to 4.5.
  • The 'Buy Now Pay Later (BNPL)' product is an example of an innovative retail product that can drive revenue growth.

Regional Performance

  • The FHS Account in the South West region had a 45% accomplishment rate as of October 1, 2023 to October 13, 2023.
  • The Central region had a total of $1.5 million in Foreign Currency (FCY) from October 1, 2023 to October 13, 2023.
  • The North East region had an unutilized potential customers percentage of 35%.
  • The account with the highest incremental performance up to Sep 30, 2023 was the 'FHS Account'.

Product and Services

  • 'Buy Now Pay Later (BNPL)' is an example of an innovative retail product.
  • 'Modification of Youth teen, Teen and Education saving accounts' falls under the 'Youth' priority segment.
  • The product or service opened by the highest number of customers from October 1, 2023 to October 13, 2023 was the 'SFE' product.

Test your knowledge on Retail Business Development, Customer Value Proposition, Branch Simplification, and other initiatives in the retail banking sector. Explore good practices, success stories, areas of improvement, and the way forward for retail banking.

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