10 Questions
What is the first step in welcoming a customer to Indigo Kitchen?
Welcome them and ask how they're doing
What is the purpose of asking for the customer's phone number?
To text them when their order is ready
What is the correct response if a customer does not have their order number?
Ask for the last four digits of their phone number to look up their order
What is the first step in the bagging process for Uber Eats & Online Orders?
Prepare bag(s) with the customer's name and mode of delivery
What is the purpose of providing a QR code to the customer?
To sign them up for the rewards program
What is the correct way to handle a customer's request for a hand-crafted beverage or any drinks ordered?
Ask them to wait on the side while you or bagging coordinator prepares their order
What is the purpose of marking the bag and receipt with an asterisk (*)?
To indicate a beverage request
How should multiple bags for an order be marked?
Number the bags accordingly (e.g., 1 of 2, 2 of 2)
What should be added/marked to the customer's name for CALL-IN orders?
CALL-IN/UNPAID Circled
What should be stapled to the bag for Uber Eats orders?
The UE receipt verified and initialed
Study Notes
Greeting and Welcoming Customers
- Welcome customers with a friendly greeting: "Welcome to Indigo Kitchen! How are you doing today?"
- Inquire about their visit: "Is this your first time trying us or is this your first visit?"
- Provide a brief overview of the menu for first-time visitors, highlighting popular dishes and specials
Initiating Orders
- Welcome back returning customers with "Welcome back!"
- Initiate orders with: "What can we get you started with today?"
- Ask open-ended questions for additional items: "What else can we serve you today?"
- Offer drink options: "What would you like to drink today? We have a selection of hand-crafted beverages..."
Payment and Order Process
- Request phone number to text when order is ready
- Verify phone number for accuracy
- Process payment, offering assistance if needed
- For credit card transactions, ask customers to complete transaction on the customer screen
Order Pickup and Rewards Program
- Provide QR code for rewards program
- Inform customers of their order number
- Ask for order number for pickup, or last four digits of phone number if no order number is available
- Hand out food and bid farewell: "Enjoy your food and have a great day/night!"
Third-Party Delivery, Online Ordering, and Call-In Orders
- Prepare bags with customer's name, mode of delivery, and order details
- Review orders thoroughly before handing them to the Assembly Incharge
- Mark bags and receipts with an asterisk (*) for beverage requests
- Handle beverages by retrieving them from the cooler first
Multi-Bag Orders and Call-In Orders
- Number bags accordingly for multi-bag orders
- Staple kitchen tickets to the order, indicating the bag number
- Enter call-in orders into the system, adding "CALL-IN" in caps next to the customer's first name
- Circle "UNPAID" for unpaid orders
Learn how to greet customers, inquire about their visit, and initiate orders in a restaurant setting. This quiz covers the basics of customer service in a kitchen environment. Enhance & Educate.
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