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Questions and Answers
What is the purpose of a wait list in a restaurant?
What is the purpose of a wait list in a restaurant?
- To offer more than the guest is asking for
- To copy and transmit documents
- To have a table available at a particular time
- To list reservations waiting for cancellations (correct)
Which term refers to selling more of a good or service than you have available?
Which term refers to selling more of a good or service than you have available?
- Up Selling (correct)
- Reservation
- No Show
- Peak Season
What is the definition of 'peak season'?
What is the definition of 'peak season'?
- A time of low occupancy
- A machine that copies and transmits documents
- A time of high occupancy (correct)
- A person who has made a reservation but does not turn up
What does the term 'facsimile' refer to?
What does the term 'facsimile' refer to?
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What does it mean to make a reservation in a restaurant?
What does it mean to make a reservation in a restaurant?
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Study Notes
Restaurant Wait Lists
- A wait list assists restaurants in managing customer flow during peak periods.
- It ensures customers are notified when a table becomes available, minimizing wait times and improving service.
Oversold Good or Service
- Overselling refers to the act of selling a quantity exceeding available resources, creating a potential shortfall.
Peak Season
- This term designates a period of heightened demand for a particular product or service.
- It is characterized by increased customer activity and sales compared to other times of the year.
Facsimile
- A facsimile, often shortened to "fax," refers to a method of transmitting a document over phone lines.
- Essentially, it provides an exact copy of the original document at the receiving end.
Restaurant Reservations
- A reservation involves securing a specific table at a restaurant for a predetermined time.
- This practice allows customers to guarantee their table, simplifying dining plans and reducing wait times.
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Description
Test your knowledge of restaurant reservations and customer service with this quiz! Learn about terms like overbooking, no shows, up selling, and wait lists. Perfect for hospitality professionals and anyone interested in the dining industry.
