Podcast
Questions and Answers
What does it mean to up sell in the context of restaurant reservations?
What does it mean to up sell in the context of restaurant reservations?
What is the purpose of a wait list in the context of restaurant reservations?
What is the purpose of a wait list in the context of restaurant reservations?
What term describes the time of high occupancy in the restaurant industry?
What term describes the time of high occupancy in the restaurant industry?
Which term refers to selling more of a good or service than you have available, usually done to compensate for no shows?
Which term refers to selling more of a good or service than you have available, usually done to compensate for no shows?
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What is the process of booking a seat in a restaurant called?
What is the process of booking a seat in a restaurant called?
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Study Notes
Upselling in Restaurant Reservations
- Encouraging customers to purchase additional items, like drinks, appetizers, or desserts, beyond their initial reservation.
- Aim to increase customer satisfaction by providing a full dining experience and generating additional revenue.
Waitlist in Restaurant Reservations
- Used to manage demand when a restaurant is fully booked.
- Allows customers to add their names to a list, providing them with a potential opportunity to be seated when a table becomes available.
Peak Occupancy in Restaurant Industry
- Refers to the period of high demand, typically during specific operating hours, days, or seasons.
- Restaurants often experience peak occupancy during dinner service or special events.
Overbooking
- Occurs when restaurants sell more reservations than their capacity allows, anticipating that some customers will not show up.
- This practice can optimize occupancy rates but carries the risk of inconveniencing customers if all reservations show up.
Making a Restaurant Reservation
- The process of securing a table at a restaurant for a specific time.
- Often done through platforms like OpenTable, directly contacting the restaurant, or online booking capabilities.
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Description
Test your knowledge of restaurant reservations and customer service with this quiz! Learn about terms like overbooking, no shows, up selling, and wait lists. Perfect for hospitality professionals and anyone interested in the dining industry.
