Podcast
Play an AI-generated podcast conversation about this lesson
Questions and Answers
What does it mean to up sell in the context of restaurant reservations?
What does it mean to up sell in the context of restaurant reservations?
- To copy a document and transmit it to another fax machine
- To sell a table reservation at a restaurant
- To ask that a service or product is available only for you at a particular time
- To offer more than the guest is asking for (correct)
What is the purpose of a wait list in the context of restaurant reservations?
What is the purpose of a wait list in the context of restaurant reservations?
- To make a copy of a document and transmit it to another fax machine
- To offer more than the guest is asking for
- To list reservations waiting for cancellations (correct)
- To have a table available at a particular time
What term describes the time of high occupancy in the restaurant industry?
What term describes the time of high occupancy in the restaurant industry?
- Low Season
- Peak Season (correct)
- Facsimile
- Booking
Which term refers to selling more of a good or service than you have available, usually done to compensate for no shows?
Which term refers to selling more of a good or service than you have available, usually done to compensate for no shows?
Signup and view all the answers
What is the process of booking a seat in a restaurant called?
What is the process of booking a seat in a restaurant called?
Signup and view all the answers
Flashcards are hidden until you start studying
Study Notes
Upselling in Restaurant Reservations
- Encouraging customers to purchase additional items, like drinks, appetizers, or desserts, beyond their initial reservation.
- Aim to increase customer satisfaction by providing a full dining experience and generating additional revenue.
Waitlist in Restaurant Reservations
- Used to manage demand when a restaurant is fully booked.
- Allows customers to add their names to a list, providing them with a potential opportunity to be seated when a table becomes available.
Peak Occupancy in Restaurant Industry
- Refers to the period of high demand, typically during specific operating hours, days, or seasons.
- Restaurants often experience peak occupancy during dinner service or special events.
Overbooking
- Occurs when restaurants sell more reservations than their capacity allows, anticipating that some customers will not show up.
- This practice can optimize occupancy rates but carries the risk of inconveniencing customers if all reservations show up.
Making a Restaurant Reservation
- The process of securing a table at a restaurant for a specific time.
- Often done through platforms like OpenTable, directly contacting the restaurant, or online booking capabilities.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
