Questions and Answers
Which one is not a strategy to increase safety in restaurants?
If you wish to be promoted rapidly in the restaurant business, usually your best avenue is through what?
A profit-and-loss statement is also called?
a statement of income and expense
Control in the front of the house involves?
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Controlling costs and quality in the back of the house are?
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In the front of the house, supervision is ideally performed by?
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Bookkeeping and clerical work is highly automated in chain food service operations.
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"Management presence" refers to?
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Work in the front of the house that is done by the waitstaff outside of meal times is called?
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Using a restaurant's existing customer base, sales can be increased by?
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Opening duties in a restaurant involve?
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The stakeholders in restaurants are?
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Empowerment in the front of the house refers to?
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Cost control in the back of the house is accomplished most effectively by?
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The kind of service that should be delivered has a great deal to do with?
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Controllable expenses are referred to as?
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Basically, the bottom line in increasing restaurant sales is?
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A role not that of the front of the house is?
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Cost of sales is?
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When more than one manager is present in a food service operation, they must?
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Reducing costs in a restaurant can result from?
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Capital costs are?
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The basic approaches to increasing profits are to?
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The back of the house has as its main responsibility the?
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Increasing the size of the customer base is generally done with?
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The key responsibility for the front of the house is?
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The major functions of the restaurant "office" are?
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The most important factor in portion control that will control costs is to?
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An average check is?
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Food cost is generally higher in?
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Study Notes
Restaurant Operations Overview
- Chefs may be replaced with several cooks and a kitchen manager to enhance efficiency.
- Strategies for increasing safety in restaurants are crucial for operational success.
Career Advancement
- Rapid promotion in the restaurant business is often achieved through operational excellence and experience.
Financial Management
- Profit-and-loss statements summarize a restaurant's income and expenses.
- Controlling costs and quality is critical in the back of the house for operational success.
Safety and Supervision
- Front of the house supervision should ideally be performed by senior management for optimal performance.
- Management presence ensures there is always someone accountable in the restaurant.
Operational Tasks
- Sidework is performed by waitstaff during non-meal times to support operations.
- Opening duties involve securing premises and starting essential equipment.
Stakeholders in Restaurants
- Key stakeholders include guests, employees, and owners, all of whom contribute to the restaurant ecosystem.
- Employee empowerment enhances guest experiences by allowing staff discretion.
Cost Control
- Effective cost control in the kitchen is primarily achieved through portion control.
- Controllable expenses are classified as variable costs that fluctuate with operational levels.
Sales and Profitability
- Consumer demand drives the bottom line, influencing strategies to increase sales.
- Basic approaches to profit enhancement involve increasing sales and reducing costs.
- Techniques such as menu redesign and suggestive selling can leverage an existing customer base.
Responsibilities and Operations
- The back of the house focuses on fast and efficient food preparation.
- The front of the house prioritizes guest satisfaction as a key responsibility.
Administrative Functions
- The restaurant office's major functions encompass administrative coordination and accounting.
- Consistent portioning ensures cost control and maintains service quality.
Customer Engagement
- Average check is calculated by dividing total sales by the number of guests served.
- Fine-dining establishments typically incur higher food costs due to premium ingredients and service standards.
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Description
Dive into Chapter 4 of restaurant operations with these flashcards that cover essential terms and concepts. From strategies for safety to understanding profit-and-loss statements, this quiz will enhance your knowledge in the restaurant business. Perfect for students and professionals seeking to improve their operational skills.