Podcast
Questions and Answers
What is the primary purpose of the CSA Briefing?
What is the primary purpose of the CSA Briefing?
- To brief the flight attendant on load factor and coordinate boarding (correct)
- To conduct a safety demonstration
- To discuss security procedures with the flight captain
- To review the pre-flight checklist
Which of the following is NOT a standard brief item in the Crew Briefing?
Which of the following is NOT a standard brief item in the Crew Briefing?
- Flight Attendant Manual
- Compliance
- Crew Communication/CRM
- Weather Forecast (correct)
According to the FAM, where should the crew luggage be stowed on an A320?
According to the FAM, where should the crew luggage be stowed on an A320?
- In the galley
- OHB near the Flight Attendant assigned jumpseat
- OHB AFT of row 25
- OHB FWD of row 5 (correct)
What is the primary responsibility of the Flight Attendant 'A' during the pre-flight process?
What is the primary responsibility of the Flight Attendant 'A' during the pre-flight process?
When does the boarding of customers begin?
When does the boarding of customers begin?
What is the primary responsibility of a flight attendant during boarding?
What is the primary responsibility of a flight attendant during boarding?
What is the purpose of the 'Must Read' memos?
What is the purpose of the 'Must Read' memos?
Which of the following is a Compliance Area in the pre-flight process?
Which of the following is a Compliance Area in the pre-flight process?
What is the purpose of the 'FWD Entry' area in the A320 boarding positions?
What is the purpose of the 'FWD Entry' area in the A320 boarding positions?
What is the primary purpose of the Preflight Checklist 'E'?
What is the primary purpose of the Preflight Checklist 'E'?
In which area of the A321 aircraft would you find Exit Row 13?
In which area of the A321 aircraft would you find Exit Row 13?
Who is responsible for conducting the safety demonstration?
Who is responsible for conducting the safety demonstration?
What is the sequence of boarding as per the boarding order?
What is the sequence of boarding as per the boarding order?
What is the primary purpose of the Preflight Checklist 'B'?
What is the primary purpose of the Preflight Checklist 'B'?
What is the primary focus of the FAM 55.25 Passenger Boarding Procedures?
What is the primary focus of the FAM 55.25 Passenger Boarding Procedures?
Which of the following is NOT a component of the Preflight Checklist 'C'?
Which of the following is NOT a component of the Preflight Checklist 'C'?
What is the purpose of the 'Overwing Exit' area in the A320 boarding positions?
What is the purpose of the 'Overwing Exit' area in the A320 boarding positions?
What is the role of a flight attendant during the boarding process?
What is the role of a flight attendant during the boarding process?
Who provides the cabin count during the Pre-Departure Announcement?
Who provides the cabin count during the Pre-Departure Announcement?
What is the correct sequence of positions for the Safety Demonstration on an A321NEO?
What is the correct sequence of positions for the Safety Demonstration on an A321NEO?
What is the purpose of the 'All-Call' during the Pre-Departure Announcement?
What is the purpose of the 'All-Call' during the Pre-Departure Announcement?
During the Taxi Announcements, who is responsible for the Safety Demonstration?
During the Taxi Announcements, who is responsible for the Safety Demonstration?
What is the correct location of the Compliance Area on an A320?
What is the correct location of the Compliance Area on an A320?
When does the Safety Demonstration take place?
When does the Safety Demonstration take place?
What happens during an Exception for Gate Departure?
What happens during an Exception for Gate Departure?
Who is responsible for verifying that all doors are armed during the Pre-Departure Announcement?
Who is responsible for verifying that all doors are armed during the Pre-Departure Announcement?
What is the purpose of the 'cross check completed' announcement?
What is the purpose of the 'cross check completed' announcement?
What is the correct sequence of positions for the Compliance Area on an A321NEO?
What is the correct sequence of positions for the Compliance Area on an A321NEO?
Who is responsible for monitoring overhead bin space during passenger boarding?
Who is responsible for monitoring overhead bin space during passenger boarding?
What is the location of Exit Row 18 on an A321NEO?
What is the location of Exit Row 18 on an A321NEO?
What is the sequence of boarding according to the Boarding Order?
What is the sequence of boarding according to the Boarding Order?
During the Pre-Departure Announcement, who provides the cabin count?
During the Pre-Departure Announcement, who provides the cabin count?
What is the purpose of the Cross-Check Completed announcement?
What is the purpose of the Cross-Check Completed announcement?
What is the primary purpose of the Preflight Checklist 'E' in the A320?
What is the primary purpose of the Preflight Checklist 'E' in the A320?
During the Taxi Announcements, who is responsible for the Safety Demonstration?
During the Taxi Announcements, who is responsible for the Safety Demonstration?
During the Pre-Departure Announcement, who provides the cabin count?
During the Pre-Departure Announcement, who provides the cabin count?
What is the location of the Compliance Area on an A320?
What is the location of the Compliance Area on an A320?
What is the purpose of the 'All-Call' during the Pre-Departure Announcement?
What is the purpose of the 'All-Call' during the Pre-Departure Announcement?
When does the Safety Demonstration take place?
When does the Safety Demonstration take place?
During the Taxi Announcements, who is responsible for the Safety Demonstration?
During the Taxi Announcements, who is responsible for the Safety Demonstration?
What happens during an Exception for Gate Departure?
What happens during an Exception for Gate Departure?
Who is responsible for verifying that all doors are armed during the Pre-Departure Announcement?
Who is responsible for verifying that all doors are armed during the Pre-Departure Announcement?
What is the correct location of the Compliance Area on an A320?
What is the correct location of the Compliance Area on an A320?
When does the Safety Demonstration take place?
When does the Safety Demonstration take place?
What is the purpose of the 'cross check completed' announcement?
What is the purpose of the 'cross check completed' announcement?
What is the correct sequence of positions for the Safety Demonstration on an A321NEO?
What is the correct sequence of positions for the Safety Demonstration on an A321NEO?
During the Pre-Departure Announcement, who provides the cabin count?
During the Pre-Departure Announcement, who provides the cabin count?
What is the purpose of the 'All-Call' during the Pre-Departure Announcement?
What is the purpose of the 'All-Call' during the Pre-Departure Announcement?
During the Safety Demonstration on an A320, which Flight Attendant is responsible for the announcement?
During the Safety Demonstration on an A320, which Flight Attendant is responsible for the announcement?
What happens during an Exception for Gate Departure?
What happens during an Exception for Gate Departure?
Who is responsible for verifying that all doors are armed during the Pre-Departure Announcement?
Who is responsible for verifying that all doors are armed during the Pre-Departure Announcement?
What is the purpose of the 'cross check completed' announcement?
What is the purpose of the 'cross check completed' announcement?
During the Taxi Announcements, who is responsible for the Safety Demonstration?
During the Taxi Announcements, who is responsible for the Safety Demonstration?
Where is the Compliance Area located on an A321NEO?
Where is the Compliance Area located on an A321NEO?
What is the sequence of positions for the Safety Demonstration on an A321?
What is the sequence of positions for the Safety Demonstration on an A321?
When does the Safety Demonstration take place?
When does the Safety Demonstration take place?
During the Pre-Departure Announcement, ________________ provides the cabin count.
During the Pre-Departure Announcement, ________________ provides the cabin count.
The primary purpose of the Preflight Checklist 'E' is to ensure the cabin is ________________ and ready for departure.
The primary purpose of the Preflight Checklist 'E' is to ensure the cabin is ________________ and ready for departure.
The Compliance Area is located in the ________________ of the A320 aircraft.
The Compliance Area is located in the ________________ of the A320 aircraft.
Flight Attendant “A” will provide the cabin count.The PAX count is __ with ___ infants and ___ ACMs.
Flight Attendant “A” will provide the cabin count.The PAX count is __ with ___ infants and ___ ACMs.
During the Taxi Announcements, the Safety Demonstration is conducted by ________________.
During the Taxi Announcements, the Safety Demonstration is conducted by ________________.
The purpose of the 'All-Call' during the Pre-Departure Announcement is to ________________ all passengers.
The purpose of the 'All-Call' during the Pre-Departure Announcement is to ________________ all passengers.
After each Flight Attendant station has confirmed his/her door is armed, Flight Attendant “A” will visually verify doors armed via the __.
After each Flight Attendant station has confirmed his/her door is armed, Flight Attendant “A” will visually verify doors armed via the __.
The Safety Demonstration takes place during the ________________ process.
The Safety Demonstration takes place during the ________________ process.
Once confirmed, Flight Attendant “A” will say “___ Verified.”
Once confirmed, Flight Attendant “A” will say “___ Verified.”
During an Exception for Gate Departure, the ________________ procedures are followed.
During an Exception for Gate Departure, the ________________ procedures are followed.
The __ demonstation takes place before takeoff.
The __ demonstation takes place before takeoff.
The Cross-Check Completed announcement is made after the cabin has been ________________.
The Cross-Check Completed announcement is made after the cabin has been ________________.
During the Pre-Departure Announcement, Flight Attendant “A” will provide the __ count.
During the Pre-Departure Announcement, Flight Attendant “A” will provide the __ count.
The primary responsibility of a flight attendant during the pre-departure process is to ensure the ________________ is completed.
The primary responsibility of a flight attendant during the pre-departure process is to ensure the ________________ is completed.
The Safety Demonstration takes place on the __ (A320, A321, A321NEO).
The Safety Demonstration takes place on the __ (A320, A321, A321NEO).
The Compliance Area is responsible for ensuring ________________ with company policies and regulations.
The Compliance Area is responsible for ensuring ________________ with company policies and regulations.
During the Taxi Announcements, the __ Demonstration takes place.
During the Taxi Announcements, the __ Demonstration takes place.
The Compliance Area on an A320 is located at the __.
The Compliance Area on an A320 is located at the __.
The __ Announcement is made during the Pre-Departure Announcement.
The __ Announcement is made during the Pre-Departure Announcement.
During an Exception for Gate Departure, there may be a return to the __ and/or the jetway may be returned briefly to the entry door.
During an Exception for Gate Departure, there may be a return to the __ and/or the jetway may be returned briefly to the entry door.
According to the FAM 55.25, CSA begins ______ customers immediately.
According to the FAM 55.25, CSA begins ______ customers immediately.
During passenger boarding, flight attendants should ______ and smile.
During passenger boarding, flight attendants should ______ and smile.
The 'Overwing Exit' area on an A320 is designated as ______ and ______ areas.
The 'Overwing Exit' area on an A320 is designated as ______ and ______ areas.
On an A321NEO, Exit Row 18 is located in the ______ Cabin.
On an A321NEO, Exit Row 18 is located in the ______ Cabin.
During the Pre-Departure Announcement, flight attendants provide the ______ count.
During the Pre-Departure Announcement, flight attendants provide the ______ count.
The primary responsibility of a flight attendant during boarding is to ______ with stowage of carry-on items.
The primary responsibility of a flight attendant during boarding is to ______ with stowage of carry-on items.
On an A320, the Compliance Area is located in the ______ area.
On an A320, the Compliance Area is located in the ______ area.
The Safety Demonstration takes place during the ______ Announcements.
The Safety Demonstration takes place during the ______ Announcements.
Flight Attendant 'A' will brief with ______ prior to boarding regarding load factor and coordinate when boarding will begin.
Flight Attendant 'A' will brief with ______ prior to boarding regarding load factor and coordinate when boarding will begin.
The ______ Briefing includes Standard Brief items that are SOPs, such as Flight Attendant Manual, Compliance, Cabin Safety and Security, Security Procedures, and Emergency Procedures.
The ______ Briefing includes Standard Brief items that are SOPs, such as Flight Attendant Manual, Compliance, Cabin Safety and Security, Security Procedures, and Emergency Procedures.
During the Preflight Checklist, 'B' includes checking assigned jumpseat and equipment, unassigned jumpseat(s), Zone B (AFT) emergency equipment, and ______ packs - doors properly disarmed.
During the Preflight Checklist, 'B' includes checking assigned jumpseat and equipment, unassigned jumpseat(s), Zone B (AFT) emergency equipment, and ______ packs - doors properly disarmed.
Flight Attendant “A” will provide the cabin count. The PAX count is ___ with ___ infants and ___ ACMs.
Flight Attendant “A” will provide the cabin count. The PAX count is ___ with ___ infants and ___ ACMs.
The Preflight Checklist 'E' includes checking the cabin to ensure seatbacks are free of trash, tray tables are stowed locked, and ______ and life vests are in place.
The Preflight Checklist 'E' includes checking the cabin to ensure seatbacks are free of trash, tray tables are stowed locked, and ______ and life vests are in place.
What: Airbus (A320, A321, A321NEO) Safety Demo When: Before ___.
What: Airbus (A320, A321, A321NEO) Safety Demo When: Before ___.
During the ______ Announcement, the cabin count is provided by Flight Attendant 'A'.
During the ______ Announcement, the cabin count is provided by Flight Attendant 'A'.
The Safety Demonstration takes place during the ______ Announcements.
The Safety Demonstration takes place during the ______ Announcements.
During the Taxi Announcements, who is responsible for the Safety Demonstration? The answer is Flight Attendant “___”.
During the Taxi Announcements, who is responsible for the Safety Demonstration? The answer is Flight Attendant “___”.
A320 Safety Demonstration Positions “A” “C” “D” “___”.
A320 Safety Demonstration Positions “A” “C” “D” “___”.
During the Pre-Departure Announcement, Flight Attendant 'A' is responsible for verifying that all ______ are armed.
During the Pre-Departure Announcement, Flight Attendant 'A' is responsible for verifying that all ______ are armed.
A321 Safety Demonstration Positions “A” “C” “E” “D” “___”.
A321 Safety Demonstration Positions “A” “C” “E” “D” “___”.
The Compliance Area on an A320 is located in the ______ area.
The Compliance Area on an A320 is located in the ______ area.
During an Exception for ______ Departure, special procedures are followed.
During an Exception for ______ Departure, special procedures are followed.
A321NEO Safety Demonstration Positions “A” “C” “E” “D” “___”.
A321NEO Safety Demonstration Positions “A” “C” “E” “D” “___”.
The 'All-Call' announcement during the Pre-Departure Announcement is made to ensure that all Flight Attendants are in their ______ positions.
The 'All-Call' announcement during the Pre-Departure Announcement is made to ensure that all Flight Attendants are in their ______ positions.
Flight Attendant “A” will visually verify doors armed via the ___.
Flight Attendant “A” will visually verify doors armed via the ___.
Flight Attendant “A” will say “All Doors ___”.
Flight Attendant “A” will say “All Doors ___”.
During an Exception for Gate Departure, occasionally there are situations where there is a return to the gate and/or the jetway may be returned briefly to the entry ___.
During an Exception for Gate Departure, occasionally there are situations where there is a return to the gate and/or the jetway may be returned briefly to the entry ___.
After each Flight Attendant station has confirmed his/her door is armed, Flight Attendant “A” will visually verify doors armed via the ___.
After each Flight Attendant station has confirmed his/her door is armed, Flight Attendant “A” will visually verify doors armed via the ___.
CSA begins ______ customers immediately
CSA begins ______ customers immediately
During the Pre-Departure Announcement, the cabin count is provided by ______
During the Pre-Departure Announcement, the cabin count is provided by ______
The ______ Demonstration takes place during the Pre-Departure Announcement
The ______ Demonstration takes place during the Pre-Departure Announcement
During the Taxi Announcements, the ______ Demonstration is responsible
During the Taxi Announcements, the ______ Demonstration is responsible
The ______ Area is located in the A320 boarding positions
The ______ Area is located in the A320 boarding positions
The Compliance Area is located in the ______ of the A320
The Compliance Area is located in the ______ of the A320
During the Pre-Departure Announcement, ______ is responsible for verifying that all doors are armed
During the Pre-Departure Announcement, ______ is responsible for verifying that all doors are armed
The correct sequence of positions for the ______ Demonstration on an A321NEO is 'A', 'C', 'E', 'D', 'B'
The correct sequence of positions for the ______ Demonstration on an A321NEO is 'A', 'C', 'E', 'D', 'B'
Study Notes
Check-in Procedures
- Check in with Captain (if available) and update FAM with any new revisions, temporary revisions, or bulletins.
- Check company/department communications via designated programs/postings.
- Read “Must Read” memos and comply.
- Attend and participate in Crew Briefing.
Preflight Duties
- Flight Attendant “A” briefs with CSA prior to boarding regarding load factor, coordination of boarding, and special requests.
- Conduct Standard Briefing, covering topics such as:
- Flight Attendant Manual
- Compliance
- Cabin Safety and Security
- Security Procedures
- Crew Communication/CRM
- Emergency Procedures
- International Operations
- Tarmac Delay Program
- Assist with A/C tidying, security search, and stowage of crew luggage.
- Stow crew luggage according to designated areas and aircraft type.
Crew Luggage Stowage
- Crew luggage stowage locations vary by aircraft type (A320, A321, A321NEO) and Flight Attendant position (“A”, “B”, “C”, “D”, “E”).
- Ensure luggage is stowed in designated areas, such as OHB FWD or AFT of specific rows, depending on the aircraft type.
Preflight Checklist
- Assigned jumpseat and equipment:
- Shoulder Harness
- Lap Belt
- Seat Pan
- Headrest
- Flashlight
- Life Vest
- MRT
- Unassigned jumpseat(s) and equipment
- Zone B (AFT) emergency equipment
- Galley equipment, sealed carts, and lavatories
- PA/Interphone and slide packs – doors properly disarmed
- Food/beverage AFT galley, including liquor, drink cart prep, and ice the beer
- Announcements
- Escape Lines and FWD Seatbelt extensions (A320 and A321)
- 2R/2L Doors, slide pressure bottle, and demo equipment (A321)
Preflight Checklist “E”
- Cabin preparation:
- Seatbacks free of trash
- Tray tables stowed and locked
- Seatbacks in upright position
- Safety Information Cards in every seatback pocket
- Seat cushions and life vests
- OHB open and empty
- Check for items that don’t belong
All-Call Departure
- Visual verification of doors armed via the FAP
- Confirmation of cabin count, including PAX, infants, and ACMs
Safety Demonstration
- What: Airbus (A320, A321, A321NEO) Safety Demo
- When: Before takeoff, after “cross-check completed”
- Whom: Flight Attendant “B”
- Safety Demonstration positions vary by aircraft type (A320, A321, A321NEO)
Compliance Areas
- A320 Compliance Areas:
- FWD Cabin
- AFT Cabin
- A321 Compliance Areas:
- FWD Cabin
- Mid-Cabin
- AFT Cabin
- A321NEO Compliance Areas:
- FWD Cabin
- Mid-Cabin
- AFT Cabin
Passenger Boarding Procedures
- Greet and smile
- Monitor carry-on items
- Assist with stowage of carry-on items and monitor overhead bin space
- Child Restraint Systems (CRS)
- Seat location
- Boarding positions vary by aircraft type (A320, A321, A321NEO)
Exception for Gate Departure
- Occasionally, there may be a return to the gate and/or the jetway may be returned briefly to the entry door.
- CSA begins boarding customers immediately.
Check-in Procedures
- Check-in with Captain (if available) within 55 minutes
- Update FAM with any new revisions, temporary revisions, or bulletins
- Check company/department communications via designated programs/postings
- Read "Must Read" memos and comply
- Attend and participate in Crew Briefing
Preflight Duties
- Flight Attendant "A" will brief with CSA prior to boarding regarding:
- Load factor
- Coordinate when boarding will begin
- Discuss any specials (i.e. infants, customers with disabilities, LEOs, etc.)
- Standard Brief items that are SOPs:
- Flight Attendant Manual
- Compliance
- Cabin Safety and Security
- Security Procedures
- Crew Communication/CRM
- Emergency Procedures
- International Operations
- Tarmac Delay Program
Crew Briefing
- All Flight Attendants must participate in the Crew Briefing
Preflight Checklist - All Flight Attendants
- Assist with A/C tidying
- Security search (as necessary)
- Stow crew luggage according to designated locations:
- A320: "A" - OHB FWD of row 5, "B" - OHB AFT of row 25 or underneath last row of seats, etc.
- A321: "A" - OHB FWD of row 5, "B" - OHB AFT of row 36 or underneath last row of seats, etc.
- A321NEO: "A" - OHB FWD of row 5, "B" - OHB AFT of row 36 or underneath last row of seats, etc.
Assigned Jumpseats
- Ensure assigned jumpseat has:
- Shoulder Harness
- Lap Belt
- Seat Pan
- Headrest
- Flashlight
- Life Vest
- MRT
Preflight Checklist "B"
- Check:
- Assigned jumpseat and equipment
- Unassigned jumpseat(s)
- Zone B (AFT) emergency equipment
- AFT:
- PA/Interphone
- Slide packs - doors properly disarmed
- Galley equipment, sealed carts
- Lavatories
- Food/beverage AFT galley (including liquor), drink cart prep, and ice the beer
- Announcements
Preflight Checklist "C"
- Check:
- A320:
- Escape Lines
- FWD Seatbelt extensions
- A321:
- FWD Seatbelt extensions
- A321NEO:
- FWD Seatbelt extensions
- A320:
Preflight Checklist "E"
- Check:
- Assigned jumpseat and equipment
- Cabin:
- Seatbacks free of trash
- Tray tables stowed locked
- Seatbacks in upright position
- Safety Information Cards in every seatback pocket
- Seat cushions and life vests
- OHB open and empty
- Check for items that don't belong
- A321:
- 2R/2L Doors:
- Properly disarmed
- Slide pressure bottle
- Verify handle cover is closed over door control handle
- 2L PA/Interphone
- 2R Seatbelt extensions
- Demo Equipment
- Emergency Equipment
- Life Raft
- 2R/2L Doors:
Preflight Checklist "E", cont.
- Check:
- A321:
- Cabin:
- Seatbacks free of trash
- Tray tables stowed locked
- Seatbacks in upright position
- Safety Information Cards in every seatback pocket
- Seat cushions and life vests
- OHB open and empty
- Check for items that don't belong
- Cabin:
- A321:
"All-Call" Departure
- Flight Attendant "A" will:
- Visually verify doors armed via the FAP
- Provide the cabin count: PAX count is ___ with ___ infants and ___ ACMs
- Say "All Doors Verified"
Announcements
- What: Airbus (A320, A321, A321NEO) Safety Demo
- When: Before takeoff, "cross check completed"
- Whom: Flight Attendant "B"
Safety Demonstration Positions
- A320:
- "A" - FWD Galley
- "C" - AFT Galley
- "D" - AFT Cabin
- "B" - Overwing Exit
- A321NEO:
- "A" - FWD Galley
- "C" - FWD Cabin
- "E" - Mid-Cabin
- "D" - AFT Cabin
- "B" - Overwing Exit
Compliance Areas
- A320:
- FWD Galley - "A"
- FWD Cabin - "C"
- AFT Galley - "D"
- AFT Cabin - "B"
- A321:
- FWD Galley - "A"
- FWD Cabin - "C"
- Mid-Cabin - "E"
- AFT Galley - "D"
- AFT Cabin - "B"
- A321NEO:
- FWD Galley - "A"
- FWD Cabin - "C"
- Mid-Cabin - "E"
- AFT Galley - "D"
- AFT Cabin - "B"
Passenger Boarding Procedures
- Greet and smile
- Monitor carry-on
- Assist with stowage of carry-on items
- Monitor overhead bin space
- Child Restraint Systems (CRS)
- Seat location
Boarding Positions
- A320:
- "A" - FWD Entry
- "C" - Overwing Exit Row Area
- "D" - AFT Entry
- "B" - Overwing Exit
- A321:
- "A" - FWD Entry
- "C" - Exit Row 13
- "E" - Mid-Cabin
- "D" - AFT Entry
- "B" - Overwing Exit
- A321NEO:
- "A" - FWD Entry
- "C" - Exit Row 18
- "E" - Mid-Cabin
- "D" - AFT Entry
- "B" - Overwing Exit
Check-in Procedures
- Check in with the Captain (if available) and update the FAM with any new revisions, temporary revisions, or bulletins.
- Read "Must Read" memos and comply.
- Attend and participate in the Crew Briefing.
Preflight Duties
- Brief with CSA prior to boarding regarding load factor, coordination of boarding, and any special requirements (e.g., infants, customers with disabilities, LEOs).
- Conduct a Standard Brief, covering Standard Brief items that are SOPs, including:
- Flight Attendant Manual
- Compliance
- Cabin Safety and Security
- Security Procedures
- Crew Communication/CRM
- Emergency Procedures
- International Operations
- Tarmac Delay Program
- Assist with A/C tidying and security search (as necessary).
- Stow crew luggage according to the designated areas for each aircraft type (A320, A321, A321NEO).
Crew Luggage Stowage
- A320:
- "A" stows luggage in OHB FWD of row 5
- "B" stows luggage in OHB AFT of row 25 or underneath last row of seats
- "C" stows luggage in OHB FWD of row 5
- "D" stows luggage in OHB AFT of row 22 or underneath last row of seats
- "E" stows luggage near Flight Attendant assigned jumpseat
- A321:
- "A" stows luggage in OHB FWD of row 5
- "B" stows luggage in OHB AFT of row 36 or underneath last row of seats
- "C" stows luggage in OHB FWD of row 5
- "D" stows luggage in OHB AFT of row 36 or underneath last row of seats
- "E" stows luggage near Flight Attendant assigned jumpseat
- A321NEO:
- "A" stows luggage in OHB FWD of row 5
- "B" stows luggage in OHB AFT of row 36 or underneath last row of seats
- "C" stows luggage in OHB FWD of row 5
- "D" stows luggage in OHB AFT of row 36 or underneath last row of seats
- "E" stows luggage near Flight Attendant assigned jumpseat
Assigned Jumpseats
- Ensure the assigned jumpseat has:
- Shoulder Harness
- Lap Belt
- Seat Pan
- Headrest
- Flashlight
- Life Vest
- MRT
Preflight Checklists
- Preflight Checklist "B":
- Assigned jumpseat and equipment
- Unassigned jumpseat(s)
- Zone B (AFT) emergency equipment
- AFT galley equipment, sealed carts, and lavatories
- Food/beverage AFT galley and drink cart prep
- Announcements
- Preflight Checklist "C":
- Escape Lines
- FWD Seatbelt extensions (A320, A321, A321NEO)
- Preflight Checklist "E":
- Assigned jumpseat and equipment
- Cabin:
- Seatbacks free of trash
- Tray tables stowed and locked
- Seatbacks in upright position
- Safety Information Cards in every seatback pocket
- Seat cushions and life vests
- OHB open and empty
- Check for items that don't belong
Pre-Departure Announcements
- Prepare Doors – Gate Departure:
- Confirm all doors are armed via the FAP
- Provide cabin count (number of passengers, infants, and ACMs)
- "All-Call", cont.:
- Visually verify doors armed
- Say "All Doors Verified"
- Safety Demonstration (A320, A321, A321NEO):
- Positioning and Reading Announcements
- Compliance Areas
- A320, A321, and A321NEO Compliance Areas:
- FWD and AFT Galley
- FWD and AFT Cabin
- Mid-Cabin (A321 and A321NEO)
- Exception for Gate Departure:
- Occasionally, there may be a return to the gate and/or the jetway may be returned briefly to the entry door
- CSA begins boarding customers immediately
Passenger Boarding Procedures
- Passenger Boarding – All Flight Attendants:
- Greet and smile
- Monitor carry-on items
- Assist with stowage of carry-on items
- Monitor overhead bin space
- Child Restraint Systems (CRS)
- Seat location
- Boarding Positions:
- A320:
- Overwing Exit
- Row Area and AFT Entry
- A321:
- FWD Entry
- Exit Row 13 and Mid-Cabin
- Exit Row 27 and AFT Entry
- A321NEO:
- FWD Entry
- Exit Row 18 and Mid-Cabin
- Exit Row 29 and AFT Entry
- A320:
Check-in Procedures
- Check in with the Captain (if available) and update the FAM with any new revisions, temporary revisions, or bulletins.
- Read "Must Read" memos and comply.
- Attend and participate in the Crew Briefing.
Preflight Duties
- Brief with CSA prior to boarding regarding load factor, coordination of boarding, and any special requirements (e.g., infants, customers with disabilities, LEOs).
- Conduct a Standard Brief, covering Standard Brief items that are SOPs, including:
- Flight Attendant Manual
- Compliance
- Cabin Safety and Security
- Security Procedures
- Crew Communication/CRM
- Emergency Procedures
- International Operations
- Tarmac Delay Program
- Assist with A/C tidying and security search (as necessary).
- Stow crew luggage according to the designated areas for each aircraft type (A320, A321, A321NEO).
Crew Luggage Stowage
- A320:
- "A" stows luggage in OHB FWD of row 5
- "B" stows luggage in OHB AFT of row 25 or underneath last row of seats
- "C" stows luggage in OHB FWD of row 5
- "D" stows luggage in OHB AFT of row 22 or underneath last row of seats
- "E" stows luggage near Flight Attendant assigned jumpseat
- A321:
- "A" stows luggage in OHB FWD of row 5
- "B" stows luggage in OHB AFT of row 36 or underneath last row of seats
- "C" stows luggage in OHB FWD of row 5
- "D" stows luggage in OHB AFT of row 36 or underneath last row of seats
- "E" stows luggage near Flight Attendant assigned jumpseat
- A321NEO:
- "A" stows luggage in OHB FWD of row 5
- "B" stows luggage in OHB AFT of row 36 or underneath last row of seats
- "C" stows luggage in OHB FWD of row 5
- "D" stows luggage in OHB AFT of row 36 or underneath last row of seats
- "E" stows luggage near Flight Attendant assigned jumpseat
Assigned Jumpseats
- Ensure the assigned jumpseat has:
- Shoulder Harness
- Lap Belt
- Seat Pan
- Headrest
- Flashlight
- Life Vest
- MRT
Preflight Checklists
- Preflight Checklist "B":
- Assigned jumpseat and equipment
- Unassigned jumpseat(s)
- Zone B (AFT) emergency equipment
- AFT galley equipment, sealed carts, and lavatories
- Food/beverage AFT galley and drink cart prep
- Announcements
- Preflight Checklist "C":
- Escape Lines
- FWD Seatbelt extensions (A320, A321, A321NEO)
- Preflight Checklist "E":
- Assigned jumpseat and equipment
- Cabin:
- Seatbacks free of trash
- Tray tables stowed and locked
- Seatbacks in upright position
- Safety Information Cards in every seatback pocket
- Seat cushions and life vests
- OHB open and empty
- Check for items that don't belong
Pre-Departure Announcements
- Prepare Doors – Gate Departure:
- Confirm all doors are armed via the FAP
- Provide cabin count (number of passengers, infants, and ACMs)
- "All-Call", cont.:
- Visually verify doors armed
- Say "All Doors Verified"
- Safety Demonstration (A320, A321, A321NEO):
- Positioning and Reading Announcements
- Compliance Areas
- A320, A321, and A321NEO Compliance Areas:
- FWD and AFT Galley
- FWD and AFT Cabin
- Mid-Cabin (A321 and A321NEO)
- Exception for Gate Departure:
- Occasionally, there may be a return to the gate and/or the jetway may be returned briefly to the entry door
- CSA begins boarding customers immediately
Passenger Boarding Procedures
- Passenger Boarding – All Flight Attendants:
- Greet and smile
- Monitor carry-on items
- Assist with stowage of carry-on items
- Monitor overhead bin space
- Child Restraint Systems (CRS)
- Seat location
- Boarding Positions:
- A320:
- Overwing Exit
- Row Area and AFT Entry
- A321:
- FWD Entry
- Exit Row 13 and Mid-Cabin
- Exit Row 27 and AFT Entry
- A321NEO:
- FWD Entry
- Exit Row 18 and Mid-Cabin
- Exit Row 29 and AFT Entry
- A320:
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Description
Learn the essential check-in procedures for reporting for duty, including checking with the captain, updating files, and attending crew briefings.
