Reporting for Duty: Check-in Procedures
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Questions and Answers

What is the primary purpose of the CSA Briefing?

  • To brief the flight attendant on load factor and coordinate boarding (correct)
  • To conduct a safety demonstration
  • To discuss security procedures with the flight captain
  • To review the pre-flight checklist

    • Which of the following is NOT a standard brief item in the Crew Briefing?

  • Flight Attendant Manual
  • Compliance
  • Crew Communication/CRM
  • Weather Forecast (correct)

    • According to the FAM, where should the crew luggage be stowed on an A320?

  • In the galley
  • OHB near the Flight Attendant assigned jumpseat
  • OHB AFT of row 25
  • OHB FWD of row 5 (correct)

    • What is the primary responsibility of the Flight Attendant 'A' during the pre-flight process?

    <p>Briefing with the CSA</p> Signup and view all the answers

    When does the boarding of customers begin?

    <p>Immediately</p> Signup and view all the answers

    What is the primary responsibility of a flight attendant during boarding?

    <p>To monitor the overhead bin space and assist with stowage</p> Signup and view all the answers

    What is the purpose of the 'Must Read' memos?

    <p>To inform flight attendants of new revisions or bulletins</p> Signup and view all the answers

    Which of the following is a Compliance Area in the pre-flight process?

    <p>Cabin Safety and Security</p> Signup and view all the answers

    What is the purpose of the 'FWD Entry' area in the A320 boarding positions?

    <p>Entry point for passengers in the forward cabin</p> Signup and view all the answers

    What is the primary purpose of the Preflight Checklist 'E'?

    <p>To check the cabin for items that don't belong</p> Signup and view all the answers

    In which area of the A321 aircraft would you find Exit Row 13?

    <p>Exit Row 13 and Mid-Cabin</p> Signup and view all the answers

    Who is responsible for conducting the safety demonstration?

    <p>Flight Attendant 'A'</p> Signup and view all the answers

    What is the sequence of boarding as per the boarding order?

    <p>The sequence is not specified in the content</p> Signup and view all the answers

    What is the primary purpose of the Preflight Checklist 'B'?

    <p>To check the assigned jumpseat and equipment</p> Signup and view all the answers

    What is the primary focus of the FAM 55.25 Passenger Boarding Procedures?

    <p>Passenger boarding and stowage of carry-on items</p> Signup and view all the answers

    Which of the following is NOT a component of the Preflight Checklist 'C'?

    <p>Cabin Safety and Security</p> Signup and view all the answers

    What is the purpose of the 'Overwing Exit' area in the A320 boarding positions?

    <p>Exit point in case of an emergency</p> Signup and view all the answers

    What is the role of a flight attendant during the boarding process?

    <p>To monitor the overhead bin space and assist with stowage of carry-on items</p> Signup and view all the answers

    Who provides the cabin count during the Pre-Departure Announcement?

    <p>Flight Attendant 'A'</p> Signup and view all the answers

    What is the correct sequence of positions for the Safety Demonstration on an A321NEO?

    <p>'A', 'C', 'E', 'D', 'B'</p> Signup and view all the answers

    What is the purpose of the 'All-Call' during the Pre-Departure Announcement?

    <p>To verify that all doors are armed</p> Signup and view all the answers

    During the Taxi Announcements, who is responsible for the Safety Demonstration?

    <p>Flight Attendant 'B'</p> Signup and view all the answers

    What is the correct location of the Compliance Area on an A320?

    <p>FWD Cabin and Galley</p> Signup and view all the answers

    When does the Safety Demonstration take place?

    <p>Before takeoff</p> Signup and view all the answers

    What happens during an Exception for Gate Departure?

    <p>The jetway is returned to the gate</p> Signup and view all the answers

    Who is responsible for verifying that all doors are armed during the Pre-Departure Announcement?

    <p>Flight Attendant 'A'</p> Signup and view all the answers

    What is the purpose of the 'cross check completed' announcement?

    <p>To indicate that the Safety Demonstration is complete</p> Signup and view all the answers

    What is the correct sequence of positions for the Compliance Area on an A321NEO?

    <p>FWD, FWD Cabin, Mid-Cabin, AFT Cabin, Galley</p> Signup and view all the answers

    Who is responsible for monitoring overhead bin space during passenger boarding?

    <p>All Flight Attendants</p> Signup and view all the answers

    What is the location of Exit Row 18 on an A321NEO?

    <p>Mid-Cabin</p> Signup and view all the answers

    What is the sequence of boarding according to the Boarding Order?

    <ol> <li>A, 2. C, 3. D, 4. B</li> </ol> Signup and view all the answers

    During the Pre-Departure Announcement, who provides the cabin count?

    <p>All Flight Attendants</p> Signup and view all the answers

    What is the purpose of the Cross-Check Completed announcement?

    <p>To signal the completion of the pre-flight checks</p> Signup and view all the answers

    What is the primary purpose of the Preflight Checklist 'E' in the A320?

    <p>To ensure the cabin is tidy and trash-free</p> Signup and view all the answers

    During the Taxi Announcements, who is responsible for the Safety Demonstration?

    <p>All Flight Attendants</p> Signup and view all the answers

    During the Pre-Departure Announcement, who provides the cabin count?

    <p>The Lead Flight Attendant</p> Signup and view all the answers

    What is the location of the Compliance Area on an A320?

    <p>Row Area</p> Signup and view all the answers

    What is the purpose of the 'All-Call' during the Pre-Departure Announcement?

    <p>To ensure all passengers are seated and belted</p> Signup and view all the answers

    When does the Safety Demonstration take place?

    <p>During the Taxi Announcements</p> Signup and view all the answers

    During the Taxi Announcements, who is responsible for the Safety Demonstration?

    <p>The Flight Attendant 'A'</p> Signup and view all the answers

    What happens during an Exception for Gate Departure?

    <p>The aircraft departs from a remote stand</p> Signup and view all the answers

    Who is responsible for verifying that all doors are armed during the Pre-Departure Announcement?

    <p>The Lead Flight Attendant</p> Signup and view all the answers

    What is the correct location of the Compliance Area on an A320?

    <p>Forward of row 5</p> Signup and view all the answers

    When does the Safety Demonstration take place?

    <p>During the Taxi Announcements</p> Signup and view all the answers

    What is the purpose of the 'cross check completed' announcement?

    <p>To confirm the compliance area is complete</p> Signup and view all the answers

    What is the correct sequence of positions for the Safety Demonstration on an A321NEO?

    <p>FWD, then Exit Row 13, then AFT</p> Signup and view all the answers

    During the Pre-Departure Announcement, who provides the cabin count?

    <p>Flight Attendant 'A'</p> Signup and view all the answers

    What is the purpose of the 'All-Call' during the Pre-Departure Announcement?

    <p>To verify that all doors are armed</p> Signup and view all the answers

    During the Safety Demonstration on an A320, which Flight Attendant is responsible for the announcement?

    <p>Flight Attendant 'B'</p> Signup and view all the answers

    What happens during an Exception for Gate Departure?

    <p>The aircraft returns to the gate and the jetway is returned to the entry door</p> Signup and view all the answers

    Who is responsible for verifying that all doors are armed during the Pre-Departure Announcement?

    <p>Flight Attendant 'A'</p> Signup and view all the answers

    What is the purpose of the 'cross check completed' announcement?

    <p>To confirm that all doors are armed</p> Signup and view all the answers

    During the Taxi Announcements, who is responsible for the Safety Demonstration?

    <p>Flight Attendant 'B'</p> Signup and view all the answers

    Where is the Compliance Area located on an A321NEO?

    <p>FWD Cabin</p> Signup and view all the answers

    What is the sequence of positions for the Safety Demonstration on an A321?

    <p>A, C, E, D, B</p> Signup and view all the answers

    When does the Safety Demonstration take place?

    <p>Before takeoff</p> Signup and view all the answers

    During the Pre-Departure Announcement, ________________ provides the cabin count.

    <p>Flight Attendant</p> Signup and view all the answers

    The primary purpose of the Preflight Checklist 'E' is to ensure the cabin is ________________ and ready for departure.

    <p>clean</p> Signup and view all the answers

    The Compliance Area is located in the ________________ of the A320 aircraft.

    <p>FWD</p> Signup and view all the answers

    Flight Attendant “A” will provide the cabin count.The PAX count is __ with ___ infants and ___ ACMs.

    <p>number</p> Signup and view all the answers

    During the Taxi Announcements, the Safety Demonstration is conducted by ________________.

    <p>Flight Attendant</p> Signup and view all the answers

    The purpose of the 'All-Call' during the Pre-Departure Announcement is to ________________ all passengers.

    <p>alert</p> Signup and view all the answers

    After each Flight Attendant station has confirmed his/her door is armed, Flight Attendant “A” will visually verify doors armed via the __.

    <p>FAP</p> Signup and view all the answers

    The Safety Demonstration takes place during the ________________ process.

    <p>boarding</p> Signup and view all the answers

    Once confirmed, Flight Attendant “A” will say “___ Verified.”

    <p>All Doors</p> Signup and view all the answers

    During an Exception for Gate Departure, the ________________ procedures are followed.

    <p>standard</p> Signup and view all the answers

    The __ demonstation takes place before takeoff.

    <p>Safety</p> Signup and view all the answers

    The Cross-Check Completed announcement is made after the cabin has been ________________.

    <p>inspected</p> Signup and view all the answers

    During the Pre-Departure Announcement, Flight Attendant “A” will provide the __ count.

    <p>cabin</p> Signup and view all the answers

    The primary responsibility of a flight attendant during the pre-departure process is to ensure the ________________ is completed.

    <p>Preflight Checklist</p> Signup and view all the answers

    The Safety Demonstration takes place on the __ (A320, A321, A321NEO).

    <p>Airbus</p> Signup and view all the answers

    The Compliance Area is responsible for ensuring ________________ with company policies and regulations.

    <p>compliance</p> Signup and view all the answers

    During the Taxi Announcements, the __ Demonstration takes place.

    <p>Safety</p> Signup and view all the answers

    The Compliance Area on an A320 is located at the __.

    <p>FWD</p> Signup and view all the answers

    The __ Announcement is made during the Pre-Departure Announcement.

    <p>All-Call</p> Signup and view all the answers

    During an Exception for Gate Departure, there may be a return to the __ and/or the jetway may be returned briefly to the entry door.

    <p>gate</p> Signup and view all the answers

    According to the FAM 55.25, CSA begins ______ customers immediately.

    <p>boarding</p> Signup and view all the answers

    During passenger boarding, flight attendants should ______ and smile.

    <p>greet</p> Signup and view all the answers

    The 'Overwing Exit' area on an A320 is designated as ______ and ______ areas.

    <p>Row Area</p> Signup and view all the answers

    On an A321NEO, Exit Row 18 is located in the ______ Cabin.

    <p>Mid-Cabin</p> Signup and view all the answers

    During the Pre-Departure Announcement, flight attendants provide the ______ count.

    <p>cabin</p> Signup and view all the answers

    The primary responsibility of a flight attendant during boarding is to ______ with stowage of carry-on items.

    <p>assist</p> Signup and view all the answers

    On an A320, the Compliance Area is located in the ______ area.

    <p>FWD</p> Signup and view all the answers

    The Safety Demonstration takes place during the ______ Announcements.

    <p>Taxi</p> Signup and view all the answers

    Flight Attendant 'A' will brief with ______ prior to boarding regarding load factor and coordinate when boarding will begin.

    <p>CSA</p> Signup and view all the answers

    The ______ Briefing includes Standard Brief items that are SOPs, such as Flight Attendant Manual, Compliance, Cabin Safety and Security, Security Procedures, and Emergency Procedures.

    <p>Crew</p> Signup and view all the answers

    During the Preflight Checklist, 'B' includes checking assigned jumpseat and equipment, unassigned jumpseat(s), Zone B (AFT) emergency equipment, and ______ packs - doors properly disarmed.

    <p>Slide</p> Signup and view all the answers

    Flight Attendant “A” will provide the cabin count. The PAX count is ___ with ___ infants and ___ ACMs.

    <p>the,</p> Signup and view all the answers

    The Preflight Checklist 'E' includes checking the cabin to ensure seatbacks are free of trash, tray tables are stowed locked, and ______ and life vests are in place.

    <p>Seat</p> Signup and view all the answers

    What: Airbus (A320, A321, A321NEO) Safety Demo When: Before ___.

    <p>takeoff</p> Signup and view all the answers

    During the ______ Announcement, the cabin count is provided by Flight Attendant 'A'.

    <p>Pre-Departure</p> Signup and view all the answers

    The Safety Demonstration takes place during the ______ Announcements.

    <p>Taxi</p> Signup and view all the answers

    During the Taxi Announcements, who is responsible for the Safety Demonstration? The answer is Flight Attendant “___”.

    <p>B</p> Signup and view all the answers

    A320 Safety Demonstration Positions “A” “C” “D” “___”.

    <p>B</p> Signup and view all the answers

    During the Pre-Departure Announcement, Flight Attendant 'A' is responsible for verifying that all ______ are armed.

    <p>Doors</p> Signup and view all the answers

    A321 Safety Demonstration Positions “A” “C” “E” “D” “___”.

    <p>B</p> Signup and view all the answers

    The Compliance Area on an A320 is located in the ______ area.

    <p>FWD</p> Signup and view all the answers

    During an Exception for ______ Departure, special procedures are followed.

    <p>Gate</p> Signup and view all the answers

    A321NEO Safety Demonstration Positions “A” “C” “E” “D” “___”.

    <p>B</p> Signup and view all the answers

    The 'All-Call' announcement during the Pre-Departure Announcement is made to ensure that all Flight Attendants are in their ______ positions.

    <p>Assigned</p> Signup and view all the answers

    Flight Attendant “A” will visually verify doors armed via the ___.

    <p>FAP</p> Signup and view all the answers

    Flight Attendant “A” will say “All Doors ___”.

    <p>Verified</p> Signup and view all the answers

    During an Exception for Gate Departure, occasionally there are situations where there is a return to the gate and/or the jetway may be returned briefly to the entry ___.

    <p>door</p> Signup and view all the answers

    After each Flight Attendant station has confirmed his/her door is armed, Flight Attendant “A” will visually verify doors armed via the ___.

    <p>FAP</p> Signup and view all the answers

    CSA begins ______ customers immediately

    <p>boarding</p> Signup and view all the answers

    During the Pre-Departure Announcement, the cabin count is provided by ______

    <p>Flight Attendant</p> Signup and view all the answers

    The ______ Demonstration takes place during the Pre-Departure Announcement

    <p>Safety</p> Signup and view all the answers

    During the Taxi Announcements, the ______ Demonstration is responsible

    <p>Flight Attendant</p> Signup and view all the answers

    The ______ Area is located in the A320 boarding positions

    <p>FWD Entry</p> Signup and view all the answers

    The Compliance Area is located in the ______ of the A320

    <p>cabin</p> Signup and view all the answers

    During the Pre-Departure Announcement, ______ is responsible for verifying that all doors are armed

    <p>Flight Attendant</p> Signup and view all the answers

    The correct sequence of positions for the ______ Demonstration on an A321NEO is 'A', 'C', 'E', 'D', 'B'

    <p>Safety</p> Signup and view all the answers

    Study Notes

    Check-in Procedures

    • Check in with Captain (if available) and update FAM with any new revisions, temporary revisions, or bulletins.
    • Check company/department communications via designated programs/postings.
    • Read “Must Read” memos and comply.
    • Attend and participate in Crew Briefing.

    Preflight Duties

    • Flight Attendant “A” briefs with CSA prior to boarding regarding load factor, coordination of boarding, and special requests.
    • Conduct Standard Briefing, covering topics such as:
      • Flight Attendant Manual
      • Compliance
      • Cabin Safety and Security
      • Security Procedures
      • Crew Communication/CRM
      • Emergency Procedures
      • International Operations
      • Tarmac Delay Program
    • Assist with A/C tidying, security search, and stowage of crew luggage.
    • Stow crew luggage according to designated areas and aircraft type.

    Crew Luggage Stowage

    • Crew luggage stowage locations vary by aircraft type (A320, A321, A321NEO) and Flight Attendant position (“A”, “B”, “C”, “D”, “E”).
    • Ensure luggage is stowed in designated areas, such as OHB FWD or AFT of specific rows, depending on the aircraft type.

    Preflight Checklist

    • Assigned jumpseat and equipment:
      • Shoulder Harness
      • Lap Belt
      • Seat Pan
      • Headrest
      • Flashlight
      • Life Vest
      • MRT
    • Unassigned jumpseat(s) and equipment
    • Zone B (AFT) emergency equipment
    • Galley equipment, sealed carts, and lavatories
    • PA/Interphone and slide packs – doors properly disarmed
    • Food/beverage AFT galley, including liquor, drink cart prep, and ice the beer
    • Announcements
    • Escape Lines and FWD Seatbelt extensions (A320 and A321)
    • 2R/2L Doors, slide pressure bottle, and demo equipment (A321)

    Preflight Checklist “E”

    • Cabin preparation:
      • Seatbacks free of trash
      • Tray tables stowed and locked
      • Seatbacks in upright position
      • Safety Information Cards in every seatback pocket
      • Seat cushions and life vests
      • OHB open and empty
      • Check for items that don’t belong

    All-Call Departure

    • Visual verification of doors armed via the FAP
    • Confirmation of cabin count, including PAX, infants, and ACMs

    Safety Demonstration

    • What: Airbus (A320, A321, A321NEO) Safety Demo
    • When: Before takeoff, after “cross-check completed”
    • Whom: Flight Attendant “B”
    • Safety Demonstration positions vary by aircraft type (A320, A321, A321NEO)

    Compliance Areas

    • A320 Compliance Areas:
      • FWD Cabin
      • AFT Cabin
    • A321 Compliance Areas:
      • FWD Cabin
      • Mid-Cabin
      • AFT Cabin
    • A321NEO Compliance Areas:
      • FWD Cabin
      • Mid-Cabin
      • AFT Cabin

    Passenger Boarding Procedures

    • Greet and smile
    • Monitor carry-on items
    • Assist with stowage of carry-on items and monitor overhead bin space
    • Child Restraint Systems (CRS)
    • Seat location
    • Boarding positions vary by aircraft type (A320, A321, A321NEO)

    Exception for Gate Departure

    • Occasionally, there may be a return to the gate and/or the jetway may be returned briefly to the entry door.
    • CSA begins boarding customers immediately.

    Check-in Procedures

    • Check-in with Captain (if available) within 55 minutes
    • Update FAM with any new revisions, temporary revisions, or bulletins
    • Check company/department communications via designated programs/postings
    • Read "Must Read" memos and comply
    • Attend and participate in Crew Briefing

    Preflight Duties

    • Flight Attendant "A" will brief with CSA prior to boarding regarding:
      • Load factor
      • Coordinate when boarding will begin
      • Discuss any specials (i.e. infants, customers with disabilities, LEOs, etc.)
    • Standard Brief items that are SOPs:
      • Flight Attendant Manual
      • Compliance
      • Cabin Safety and Security
      • Security Procedures
      • Crew Communication/CRM
      • Emergency Procedures
      • International Operations
      • Tarmac Delay Program

    Crew Briefing

    • All Flight Attendants must participate in the Crew Briefing

    Preflight Checklist - All Flight Attendants

    • Assist with A/C tidying
    • Security search (as necessary)
    • Stow crew luggage according to designated locations:
      • A320: "A" - OHB FWD of row 5, "B" - OHB AFT of row 25 or underneath last row of seats, etc.
      • A321: "A" - OHB FWD of row 5, "B" - OHB AFT of row 36 or underneath last row of seats, etc.
      • A321NEO: "A" - OHB FWD of row 5, "B" - OHB AFT of row 36 or underneath last row of seats, etc.

    Assigned Jumpseats

    • Ensure assigned jumpseat has:
      • Shoulder Harness
      • Lap Belt
      • Seat Pan
      • Headrest
      • Flashlight
      • Life Vest
      • MRT

    Preflight Checklist "B"

    • Check:
      • Assigned jumpseat and equipment
      • Unassigned jumpseat(s)
      • Zone B (AFT) emergency equipment
      • AFT:
        • PA/Interphone
        • Slide packs - doors properly disarmed
        • Galley equipment, sealed carts
        • Lavatories
      • Food/beverage AFT galley (including liquor), drink cart prep, and ice the beer
      • Announcements

    Preflight Checklist "C"

    • Check:
      • A320:
        • Escape Lines
        • FWD Seatbelt extensions
      • A321:
        • FWD Seatbelt extensions
      • A321NEO:
        • FWD Seatbelt extensions

    Preflight Checklist "E"

    • Check:
      • Assigned jumpseat and equipment
      • Cabin:
        • Seatbacks free of trash
        • Tray tables stowed locked
        • Seatbacks in upright position
        • Safety Information Cards in every seatback pocket
        • Seat cushions and life vests
        • OHB open and empty
        • Check for items that don't belong
      • A321:
        • 2R/2L Doors:
          • Properly disarmed
          • Slide pressure bottle
          • Verify handle cover is closed over door control handle
        • 2L PA/Interphone
        • 2R Seatbelt extensions
        • Demo Equipment
        • Emergency Equipment
        • Life Raft

    Preflight Checklist "E", cont.

    • Check:
      • A321:
        • Cabin:
          • Seatbacks free of trash
          • Tray tables stowed locked
          • Seatbacks in upright position
          • Safety Information Cards in every seatback pocket
          • Seat cushions and life vests
          • OHB open and empty
          • Check for items that don't belong

    "All-Call" Departure

    • Flight Attendant "A" will:
      • Visually verify doors armed via the FAP
      • Provide the cabin count: PAX count is ___ with ___ infants and ___ ACMs
      • Say "All Doors Verified"

    Announcements

    • What: Airbus (A320, A321, A321NEO) Safety Demo
    • When: Before takeoff, "cross check completed"
    • Whom: Flight Attendant "B"

    Safety Demonstration Positions

    • A320:
      • "A" - FWD Galley
      • "C" - AFT Galley
      • "D" - AFT Cabin
      • "B" - Overwing Exit
    • A321NEO:
      • "A" - FWD Galley
      • "C" - FWD Cabin
      • "E" - Mid-Cabin
      • "D" - AFT Cabin
      • "B" - Overwing Exit

    Compliance Areas

    • A320:
      • FWD Galley - "A"
      • FWD Cabin - "C"
      • AFT Galley - "D"
      • AFT Cabin - "B"
    • A321:
      • FWD Galley - "A"
      • FWD Cabin - "C"
      • Mid-Cabin - "E"
      • AFT Galley - "D"
      • AFT Cabin - "B"
    • A321NEO:
      • FWD Galley - "A"
      • FWD Cabin - "C"
      • Mid-Cabin - "E"
      • AFT Galley - "D"
      • AFT Cabin - "B"

    Passenger Boarding Procedures

    • Greet and smile
    • Monitor carry-on
    • Assist with stowage of carry-on items
    • Monitor overhead bin space
    • Child Restraint Systems (CRS)
    • Seat location

    Boarding Positions

    • A320:
      • "A" - FWD Entry
      • "C" - Overwing Exit Row Area
      • "D" - AFT Entry
      • "B" - Overwing Exit
    • A321:
      • "A" - FWD Entry
      • "C" - Exit Row 13
      • "E" - Mid-Cabin
      • "D" - AFT Entry
      • "B" - Overwing Exit
    • A321NEO:
      • "A" - FWD Entry
      • "C" - Exit Row 18
      • "E" - Mid-Cabin
      • "D" - AFT Entry
      • "B" - Overwing Exit

    Check-in Procedures

    • Check in with the Captain (if available) and update the FAM with any new revisions, temporary revisions, or bulletins.
    • Read "Must Read" memos and comply.
    • Attend and participate in the Crew Briefing.

    Preflight Duties

    • Brief with CSA prior to boarding regarding load factor, coordination of boarding, and any special requirements (e.g., infants, customers with disabilities, LEOs).
    • Conduct a Standard Brief, covering Standard Brief items that are SOPs, including:
      • Flight Attendant Manual
      • Compliance
      • Cabin Safety and Security
      • Security Procedures
      • Crew Communication/CRM
      • Emergency Procedures
      • International Operations
      • Tarmac Delay Program
    • Assist with A/C tidying and security search (as necessary).
    • Stow crew luggage according to the designated areas for each aircraft type (A320, A321, A321NEO).

    Crew Luggage Stowage

    • A320:
      • "A" stows luggage in OHB FWD of row 5
      • "B" stows luggage in OHB AFT of row 25 or underneath last row of seats
      • "C" stows luggage in OHB FWD of row 5
      • "D" stows luggage in OHB AFT of row 22 or underneath last row of seats
      • "E" stows luggage near Flight Attendant assigned jumpseat
    • A321:
      • "A" stows luggage in OHB FWD of row 5
      • "B" stows luggage in OHB AFT of row 36 or underneath last row of seats
      • "C" stows luggage in OHB FWD of row 5
      • "D" stows luggage in OHB AFT of row 36 or underneath last row of seats
      • "E" stows luggage near Flight Attendant assigned jumpseat
    • A321NEO:
      • "A" stows luggage in OHB FWD of row 5
      • "B" stows luggage in OHB AFT of row 36 or underneath last row of seats
      • "C" stows luggage in OHB FWD of row 5
      • "D" stows luggage in OHB AFT of row 36 or underneath last row of seats
      • "E" stows luggage near Flight Attendant assigned jumpseat

    Assigned Jumpseats

    • Ensure the assigned jumpseat has:
      • Shoulder Harness
      • Lap Belt
      • Seat Pan
      • Headrest
      • Flashlight
      • Life Vest
      • MRT

    Preflight Checklists

    • Preflight Checklist "B":
      • Assigned jumpseat and equipment
      • Unassigned jumpseat(s)
      • Zone B (AFT) emergency equipment
      • AFT galley equipment, sealed carts, and lavatories
      • Food/beverage AFT galley and drink cart prep
      • Announcements
    • Preflight Checklist "C":
      • Escape Lines
      • FWD Seatbelt extensions (A320, A321, A321NEO)
    • Preflight Checklist "E":
      • Assigned jumpseat and equipment
      • Cabin:
        • Seatbacks free of trash
        • Tray tables stowed and locked
        • Seatbacks in upright position
        • Safety Information Cards in every seatback pocket
        • Seat cushions and life vests
        • OHB open and empty
        • Check for items that don't belong

    Pre-Departure Announcements

    • Prepare Doors – Gate Departure:
      • Confirm all doors are armed via the FAP
      • Provide cabin count (number of passengers, infants, and ACMs)
    • "All-Call", cont.:
      • Visually verify doors armed
      • Say "All Doors Verified"
    • Safety Demonstration (A320, A321, A321NEO):
      • Positioning and Reading Announcements
      • Compliance Areas
    • A320, A321, and A321NEO Compliance Areas:
      • FWD and AFT Galley
      • FWD and AFT Cabin
      • Mid-Cabin (A321 and A321NEO)
    • Exception for Gate Departure:
      • Occasionally, there may be a return to the gate and/or the jetway may be returned briefly to the entry door
      • CSA begins boarding customers immediately

    Passenger Boarding Procedures

    • Passenger Boarding – All Flight Attendants:
      • Greet and smile
      • Monitor carry-on items
      • Assist with stowage of carry-on items
      • Monitor overhead bin space
      • Child Restraint Systems (CRS)
      • Seat location
    • Boarding Positions:
      • A320:
        • Overwing Exit
        • Row Area and AFT Entry
      • A321:
        • FWD Entry
        • Exit Row 13 and Mid-Cabin
        • Exit Row 27 and AFT Entry
      • A321NEO:
        • FWD Entry
        • Exit Row 18 and Mid-Cabin
        • Exit Row 29 and AFT Entry

    Check-in Procedures

    • Check in with the Captain (if available) and update the FAM with any new revisions, temporary revisions, or bulletins.
    • Read "Must Read" memos and comply.
    • Attend and participate in the Crew Briefing.

    Preflight Duties

    • Brief with CSA prior to boarding regarding load factor, coordination of boarding, and any special requirements (e.g., infants, customers with disabilities, LEOs).
    • Conduct a Standard Brief, covering Standard Brief items that are SOPs, including:
      • Flight Attendant Manual
      • Compliance
      • Cabin Safety and Security
      • Security Procedures
      • Crew Communication/CRM
      • Emergency Procedures
      • International Operations
      • Tarmac Delay Program
    • Assist with A/C tidying and security search (as necessary).
    • Stow crew luggage according to the designated areas for each aircraft type (A320, A321, A321NEO).

    Crew Luggage Stowage

    • A320:
      • "A" stows luggage in OHB FWD of row 5
      • "B" stows luggage in OHB AFT of row 25 or underneath last row of seats
      • "C" stows luggage in OHB FWD of row 5
      • "D" stows luggage in OHB AFT of row 22 or underneath last row of seats
      • "E" stows luggage near Flight Attendant assigned jumpseat
    • A321:
      • "A" stows luggage in OHB FWD of row 5
      • "B" stows luggage in OHB AFT of row 36 or underneath last row of seats
      • "C" stows luggage in OHB FWD of row 5
      • "D" stows luggage in OHB AFT of row 36 or underneath last row of seats
      • "E" stows luggage near Flight Attendant assigned jumpseat
    • A321NEO:
      • "A" stows luggage in OHB FWD of row 5
      • "B" stows luggage in OHB AFT of row 36 or underneath last row of seats
      • "C" stows luggage in OHB FWD of row 5
      • "D" stows luggage in OHB AFT of row 36 or underneath last row of seats
      • "E" stows luggage near Flight Attendant assigned jumpseat

    Assigned Jumpseats

    • Ensure the assigned jumpseat has:
      • Shoulder Harness
      • Lap Belt
      • Seat Pan
      • Headrest
      • Flashlight
      • Life Vest
      • MRT

    Preflight Checklists

    • Preflight Checklist "B":
      • Assigned jumpseat and equipment
      • Unassigned jumpseat(s)
      • Zone B (AFT) emergency equipment
      • AFT galley equipment, sealed carts, and lavatories
      • Food/beverage AFT galley and drink cart prep
      • Announcements
    • Preflight Checklist "C":
      • Escape Lines
      • FWD Seatbelt extensions (A320, A321, A321NEO)
    • Preflight Checklist "E":
      • Assigned jumpseat and equipment
      • Cabin:
        • Seatbacks free of trash
        • Tray tables stowed and locked
        • Seatbacks in upright position
        • Safety Information Cards in every seatback pocket
        • Seat cushions and life vests
        • OHB open and empty
        • Check for items that don't belong

    Pre-Departure Announcements

    • Prepare Doors – Gate Departure:
      • Confirm all doors are armed via the FAP
      • Provide cabin count (number of passengers, infants, and ACMs)
    • "All-Call", cont.:
      • Visually verify doors armed
      • Say "All Doors Verified"
    • Safety Demonstration (A320, A321, A321NEO):
      • Positioning and Reading Announcements
      • Compliance Areas
    • A320, A321, and A321NEO Compliance Areas:
      • FWD and AFT Galley
      • FWD and AFT Cabin
      • Mid-Cabin (A321 and A321NEO)
    • Exception for Gate Departure:
      • Occasionally, there may be a return to the gate and/or the jetway may be returned briefly to the entry door
      • CSA begins boarding customers immediately

    Passenger Boarding Procedures

    • Passenger Boarding – All Flight Attendants:
      • Greet and smile
      • Monitor carry-on items
      • Assist with stowage of carry-on items
      • Monitor overhead bin space
      • Child Restraint Systems (CRS)
      • Seat location
    • Boarding Positions:
      • A320:
        • Overwing Exit
        • Row Area and AFT Entry
      • A321:
        • FWD Entry
        • Exit Row 13 and Mid-Cabin
        • Exit Row 27 and AFT Entry
      • A321NEO:
        • FWD Entry
        • Exit Row 18 and Mid-Cabin
        • Exit Row 29 and AFT Entry

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