Cabin Crew Protocol Quiz

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Questions and Answers

What should cabin crew report during the taxi phase?

Abnormal noise only

Flight delays

Cabin Secure (correct)

In-flight emergency situation

Which of the following is NOT a situation that requires immediate reporting to the flight deck?

Fuel leakage

Cabin crew preparing dinner (correct)

A burning smell in the cabin

An outbreak of fire inside the cabin

During which phase can cabin crew call to report 'Cabin Secure'?

Take-off only

Approach and taxi (correct)

Taxi and landing

Cruise level only

What should a cabin crew member do to report an abnormal situation during the Sterile Flight Deck?

Press '222' and then '5' Signup and view all the answers

Which item is NOT listed as an abnormal situation requiring immediate reporting?

Excessive turbulence during cruise Signup and view all the answers

What should NOT be communicated between cabin crew during the Sterile Flight Deck phase?

Abnormal and emergency situations Signup and view all the answers

Which of the following is a situation that cabin crew should report during cruise level?

Localised cabin temperature changes Signup and view all the answers

Why is it forbidden for cabin crew to communicate via interphone during the Sterile Flight Deck phase?

Safety and security reasons Signup and view all the answers

What must each passenger do with their hand baggage during check-in?

Weigh and check it against hand baggage limitations Signup and view all the answers

Under what circumstance should baggage checks be conducted?

Before landing and when the seat belt signs are on Signup and view all the answers

If a passenger's baggage does not fit under the seat, where should it be placed next?

In the overhead compartment without restrictions Signup and view all the answers

What needs to be done if baggage does not fit in either a seat or an overhead compartment?

It must be tagged with a cargo label and given to the Handling Agent Signup and view all the answers

What items should passengers remove from their baggage when it is tagged as oversize?

Valuables, flight documents, and medicine Signup and view all the answers

What is the maximum extent to which small carry-on bags can extend over unoccupied seats?

They should not exceed the width of the seat cushion Signup and view all the answers

How should the baggage on unoccupied seats be secured?

Using the seat belt Signup and view all the answers

What is the maximum number of service animals allowed on a Corendon Airlines flight?

2 service animals Signup and view all the answers

What should not happen when a bag is placed in an overhead compartment?

The bag should not prevent latched doors from closing securely Signup and view all the answers

Which type of dogs are required to wear a muzzle during the flight?

Emotional support dogs Signup and view all the answers

Where should passengers with service animals preferably be seated?

Window side of the cabin Signup and view all the answers

What documentation is required for emotional support animals?

Psychiatrist report Signup and view all the answers

Are service animals allowed on the seats during a flight?

No, they are not permitted on the seats. Signup and view all the answers

What is the maximum duration for a flight where documentation regarding an animal's ability to relieve itself is required?

8 hours Signup and view all the answers

Which animals cannot be accepted as service animals?

Dangerous animals categorized in PETC/AVIH Signup and view all the answers

How must all service dogs be managed during the flight?

They must be on a leash at all times. Signup and view all the answers

What is the seating arrangement for INAD passengers on the aircraft?

Back section window seats Signup and view all the answers

What should be done with the documents of INAD passengers during the flight?

They may be kept in the flight deck but never returned to the passenger. Signup and view all the answers

How are deportees defined in this context?

Persons ordered to leave the country due to legal or illegal entrance. Signup and view all the answers

What must the Handling Agent inform before the boarding of a deportee?

The PIC and SCCM about the deportee passenger. Signup and view all the answers

What action can the PIC take if they feel deportees may endanger the flight?

Request an escort from the authority or refuse to carry them. Signup and view all the answers

What is the abbreviation used for accompanied deportees?

DEPA Signup and view all the answers

What is the policy regarding alcohol service to INAD passengers?

They shall not be served alcohol. Signup and view all the answers

What should be done with deportee documents during the flight?

They may be kept in the flight deck and not returned to the deportee. Signup and view all the answers

Which personal items are prohibited from being placed along exit rows?

Catering items Signup and view all the answers

What must be done if a bag cannot be secured by the restraint bar?

Place it in the overhead compartment Signup and view all the answers

What is the rule regarding the maximum number of passengers on board?

Equal to the available number of seats Signup and view all the answers

Which category does NOT fall under Special Categories of Passengers?

Individuals with travel sickness Signup and view all the answers

What is a primary characteristic of passengers classified under Special Categories of Passengers?

They require special support or help Signup and view all the answers

Whose responsibility is it to make the final decision about passenger seating?

The pilot-in-command's (PIC) Signup and view all the answers

What should passengers do with larger cabin baggage in the first rows of the aircraft?

It must be placed in the overhead compartment Signup and view all the answers

What is specifically stated about carrying overbooked passengers?

They cannot be placed in vacant jump seats Signup and view all the answers

What is the policy regarding fastening infants in bassinets?

Infants shall never be fastened in their bassinet or with an adult using the same seat belt. Signup and view all the answers

Which statement accurately reflects the seating policy for passengers traveling with infants?

Only one infant shall be allocated per row of seats. Signup and view all the answers

What should be done if a bassinet does not fit in the overhead bin?

The bassinet should be sent to the cargo compartment with a tag. Signup and view all the answers

What should be done if a passenger travels with 2 or more children under the age of 2?

They must inform their Tour Operator and request an escort. Signup and view all the answers

What is the minimum age for a child to be classified as a minor under this policy?

2 years old. Signup and view all the answers

What must be done to ensure minors' safety during flight?

Minors should not be allowed to wander around and must be supervised. Signup and view all the answers

What is the restriction on the serving of hot beverages to child passengers?

Hot beverages must always be served to the accompanying adult for safety. Signup and view all the answers

How many infant belts and life vests are available relative to the number of passenger seats?

10% of the number of passenger seats. Signup and view all the answers

Study Notes

Corendon CCOM - Standard Operating Procedures

Table of contents outlines chapter 2, standard operating procedures, covering communication, critical phases, reporting emergencies, crew member incapacitation, passenger categories, procedures, and more.
Chapter 2 details standard operating procedures for various scenarios, including communication, critical phases of flight, incapacitated crew members, maximum passenger numbers, and carriage of special categories of passengers.
Chapter 2 also includes procedures related to passengers with injuries or illnesses, exit row seating regulations, pre-flight procedures, cabin emergency and safety equipment checks, cabin log, cabin emergency exit light checks, passenger address system, catering, cabin cleaning, and lavatory checks. Subsequent pages detail additional procedures, including those relating to dangerous goods, ETOPS operation information, and cabin operations during and after pandemics.
Additional chapters cover communication between the flight deck and cabin, critical phases of flight and sterile flight deck, reporting emergencies, abnormalities during sterile flight deck, admission to flight deck, cabin crew reduction, cabin luggage, special passenger categories, and more.
Procedures for handling incapacitated crew members, ground operations, and unforeseen circumstances are detailed.
Procedures are outlined for handling passengers with injuries or illnesses, deaths on board, and potentially threatening passengers; exit row seating regulations; pre-flight procedures; and security procedures (pre-flight briefing, security, emergency and safety equipment checks, and cabin log).
Additional topics include cabin emergency exit light checks, passenger address systems, catering, cabin cleaning, and lavatory checks, as well as more specific procedures on dangerous goods, extended range twin operations, and pandemic-related cabin operations.
Procedures for handling dangerous goods, ETOPS operations, and cabin operations during/post-pandemic are outlined.
Procedures for boarding and disembarkation, including communication, designated exits, crew stations, door operations, and procedures for handling special passenger groups.
Procedures for dealing with unruly passengers, including forms, are included.
Procedures are outlined for handling live animals and passengers who require supplementary oxygen.
Procedures for handling unaccompanied minors (UNMR). procedures are outlined, including seating arrangements.
Procedures for handling pregnant passengers, with guidelines tailored to differing pregnancy stages.
Procedures relating to cabin cleanliness, lavatory checks, catering, and personal hygiene are detailed.
Procedures for checking aircraft equipment, including emergency exits, are outlined, along with details on when to initiate these checks.
Procedures for communication, security checks, and announcements.
Procedures for handling potentially threatening passengers (e.g., inadmissible passengers, deportees, persons in custody): identification, boarding, seating, and handling procedures are laid out.

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Description

Test your knowledge of cabin crew protocols during various flight phases. This quiz covers reporting requirements, communication restrictions, and baggage handling procedures. Perfect for those studying aviation management or preparing for cabin crew roles.