Podcast
Questions and Answers
What is required after the third chase for referees?
What is required after the third chase for referees?
- Referees must be provided within a specified timeframe. (correct)
- Referees must be created immediately.
- Referees should be selected by HR.
- Status must be updated and communicated.
What is implied about the role of HR in the process described?
What is implied about the role of HR in the process described?
- HR has no involvement in the process.
- HR must chase referees repeatedly.
- HR is responsible for creating the relevant referees. (correct)
- HR only updates the status of applicants.
What is a possible outcome of the withdrawal process mentioned?
What is a possible outcome of the withdrawal process mentioned?
- Permanent cancellation of the job offer.
- Immediate hiring of the applicant.
- Further delays in the hiring process.
- Issuance of referees to the employee. (correct)
How long is the timeframe given for issuing referees after the withdrawal process?
How long is the timeframe given for issuing referees after the withdrawal process?
What must happen before HR can reflect on the status of referees?
What must happen before HR can reflect on the status of referees?
What is the primary action taken by HR after receiving referees?
What is the primary action taken by HR after receiving referees?
Who instructs HR to follow up via phone?
Who instructs HR to follow up via phone?
What should be reflected in the update after 2 working days?
What should be reflected in the update after 2 working days?
When HR does not receive referees, what information should be included in communication?
When HR does not receive referees, what information should be included in communication?
How should references be categorized according to the instructions?
How should references be categorized according to the instructions?
What is indicated if referees have not been received after 5 working days?
What is indicated if referees have not been received after 5 working days?
What task does the CM have in relation to the references?
What task does the CM have in relation to the references?
What action is taken by the RN if references have not been received?
What action is taken by the RN if references have not been received?
What is the process initiated by HR after sending the FE details?
What is the process initiated by HR after sending the FE details?
How many working days does HR have to provide updates after suggested amendments?
How many working days does HR have to provide updates after suggested amendments?
What does HR need to assess regarding the referees?
What does HR need to assess regarding the referees?
What document does HR send to the RM?
What document does HR send to the RM?
What happens if amendments are suggested?
What happens if amendments are suggested?
What is the primary role of the RM in this process?
What is the primary role of the RM in this process?
What happens if HR does not receive the referee details?
What happens if HR does not receive the referee details?
What is required for the process to continue after HR sends the FE details?
What is required for the process to continue after HR sends the FE details?
Which specific information does HR include when sending the form to RM?
Which specific information does HR include when sending the form to RM?
What action is HR expected to take once the RM has reviewed the task?
What action is HR expected to take once the RM has reviewed the task?
What is the first step in the recruitment process?
What is the first step in the recruitment process?
Which action does RM perform after requiring a New position?
Which action does RM perform after requiring a New position?
What does EE signify in the recruitment process context?
What does EE signify in the recruitment process context?
What role does FE play in the recruitment process?
What role does FE play in the recruitment process?
At what stage does RM obtain necessary information?
At what stage does RM obtain necessary information?
What triggers the recruitment process to officially begin?
What triggers the recruitment process to officially begin?
What must occur after RM phones FE?
What must occur after RM phones FE?
Which of the following actions is likely NOT part of the recruitment process?
Which of the following actions is likely NOT part of the recruitment process?
What is likely the next step after RM obtains a New position confirmation?
What is likely the next step after RM obtains a New position confirmation?
Who is primarily responsible for confirming job requirements?
Who is primarily responsible for confirming job requirements?
What must the RM complete before contacting HR regarding the offer?
What must the RM complete before contacting HR regarding the offer?
What should the RM attach when submitting to HR?
What should the RM attach when submitting to HR?
What action does HR take after receiving the COE?
What action does HR take after receiving the COE?
In which format can HR contact the RM for updates?
In which format can HR contact the RM for updates?
What action must the RM take after conducting an investigation?
What action must the RM take after conducting an investigation?
How long do they have to withdraw the offer after submitting?
How long do they have to withdraw the offer after submitting?
What does HR do to reflect updated status after COE review?
What does HR do to reflect updated status after COE review?
What is the first step for RM when starting the process?
What is the first step for RM when starting the process?
What does the HR team use to advise on required actions?
What does the HR team use to advise on required actions?
What process does the RM follow after receiving recommendations?
What process does the RM follow after receiving recommendations?
What is one method of receiving the COE documents?
What is one method of receiving the COE documents?
Who is responsible for the review of the COE?
Who is responsible for the review of the COE?
What should be included in the HR database regarding the candidate?
What should be included in the HR database regarding the candidate?
What is a potential consequence of not following the COE process?
What is a potential consequence of not following the COE process?
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Study Notes
Recruitment Process
- After receiving an offer, the Recruitment Manager (RM) contacts the Human Resources (HR) department via email, phone, or in person.
- HR then initiates the recruitment process by creating a new starter contract in the online system.
- The RM provides the updated starter request form to HR along with the Candidate's CV, interview notes, and referee details.
- The HR department then enters the candidate’s details into the HR database.
- HR completes the Certificate of Employment (COE) draft.
- HR then emails the COE to the RM for review and confirmation.
- If the COE is completed, HR then updates the recruitment and candidate management (RN/CM) systems with the updated COE status.
- HR contacts the RM by phone to confirm the start date for the candidate including any required action from HR.
Offer Withdrawal
- Offer withdrawal will be issued to the employee if correct referee details are not provided within 5 working days of the initial request.
- If referees are provided after three chases and a further 5 working days, the offer will be withdrawn.
- HR contacts the RM via phone to confirm the offer withdrawal.
- HR updates the RN/CM system to reflect the updated status for the candidate.
- HR also contacts the candidate manager and the recruiter to confirm the offer withdrawal.
Referee Process
- HR receives a form from RM requesting the start date and FE details for the candidate
- HR attaches Referees to the form and sends it to RN/CM
- HR assesses if COE approval has been provided within 3 working days. If yes, HR updates RN/CM to reflect amendments made.
- HR checks if Referees have been received within 2 working days. If yes, HR checks again after 5 working days if Referees have been provided.
- If Referees have not been received after 5 working days, HR will chase Referees and update the status of the RN/CM. If there are no Referees after 2 working days, HR will send a chase email.
- RN/CM will update the status of the form in the system. After 2 working days, RN/CM instructs HR to follow up by phone or email to confirm that the Referees have been received.
- When all Referees have been received, the RN/CM can review the form and provide feedback.
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