Railway Out-Agencies and Booking Services

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Questions and Answers

What should be done with consignments marked for the out-agency but without connected documentation?

They should be destroyed.

They should be returned to the sender.

They should be entered in Appendix XXVI/B. (correct)

They should be held until the documents arrive.

What responsibility does the out-agent have regarding wharfage charges?

They must collect wharfage charges only on parcels.

They are responsible for collecting wharfage charges after the free time expires. (correct)

They are not responsible for collecting wharfage charges.

They should remit wharfage charges to the sender.

How should out-agency charges be treated on documents like luggage tickets and invoices?

They should be shown separately. (correct)

They should be included in the total charges without separate listing.

They should be listed as donations.

They should not be documented at all.

What kind of traffic must be accounted for by the out-agents?

All traffic booked to and from out-agencies. Signup and view all the answers

What must the out-agent obtain against luggage tickets issued without received packages?

A signature with remarks 'Packages not received'. Signup and view all the answers

What is the proper procedure for remitting daily collections by the out-agent?

Collections must be sent to the cash office or designated banks daily. Signup and view all the answers

What is an essential aspect of the out-agent’s responsibility related to fares and freight?

They must ensure the correct collection of fares and freight. Signup and view all the answers

What must be collected by the contractor to ensure delivery of the consignment to the sender?

Forwarding notes and railway receipts Signup and view all the answers

What document should the contractor provide if the consignor requests a receipt for the amount paid?

Form Com./M-2 Signup and view all the answers

Which entity is responsible for monitoring the return of provisional receipts collected by the contractor?

Station Master Signup and view all the answers

In cases where collection charges are involved, how should they be handled?

Included in invoices or collected in cash Signup and view all the answers

What should be done if there is an emission of provisional receipts reported by the contractor?

Report it to the Divisional Commercial Superintendent Signup and view all the answers

What information is published in the local tariffs issued by individual railway administrations?

A list of city booking offices and their traffic Signup and view all the answers

What must be included in the agreement when a contractor is appointed for a city booking agency?

The terms and conditions of operation Signup and view all the answers

Who should receive a copy of the agreement made with the contractor for a city booking agency?

The serving station through the Divisional Railway Manager Signup and view all the answers

What additional responsibilities do the station staff have concerning the city booking office agreement?

Get relevant provisions noted from the station staff Signup and view all the answers

What procedures must the city booking agencies follow in terms of financial transactions?

They must adhere to the remittance of cash and additional returns as specified. Signup and view all the answers

Who is authorized to inspect the books and accounts of city booking agencies?

Officials from Commercial, Accounts, and Audit departments Signup and view all the answers

What is one of the duties of inspecting officials at a city booking agency?

Ensure that agents comply with operational rules and regulations Signup and view all the answers

What should an out-agency/city booking agency do regarding its operational efficiency?

Provide efficient service and comply with all regulations Signup and view all the answers

What happens if a city booking agency does not comply with its operational agreement?

There may be penalties or eventual closure. Signup and view all the answers

What type of traffic is managed by city booking agencies?

Local parcel and goods traffic only Signup and view all the answers

What actions should an out-agent take upon receiving credit notes and vouchers?

Send them to the cash office and enter on the cash remittance note. Signup and view all the answers

Who is authorized to grant refunds for freight at the out-agency?

The out-agent at the time of delivery. Signup and view all the answers

What must the out-agent do with monthly returns related to traffic?

Prepare and hand them over to the Station Master for sending to Traffic Accounts Office. Signup and view all the answers

How should inward passenger tickets be handled by the out-agent?

Examined for correctness and sent in a sealed bundle to the Station Master. Signup and view all the answers

What is the proper procedure for payment of out-agency charges?

Paid based on the tickets correctly collected and submitted. Signup and view all the answers

In case of refunds not allowed at delivery, what should out-agents do?

Forward them to the Chief Commercial Superintendent. Signup and view all the answers

What should be done with collected tickets from the out-agency?

Sent in a sealed bundle to the Station Master. Signup and view all the answers

How are undercharges handled by the out-agent?

Debited against the out-agent. Signup and view all the answers

Which of the following is required from the out-agent regarding documentation?

They must maintain accurate and comprehensive documentation. Signup and view all the answers

What form should the contractor use to prepare monthly bills for wharfage charges?

Form Com. 10-3 Rev. Signup and view all the answers

What must be deducted from the total amount of the bill before submission to the Frame Accounts Office?

Refunds made by the railway administration Signup and view all the answers

How should the contractor prepare bills for wharfage charges on local and through traffic?

In duplicate bills incorporating both types in one Signup and view all the answers

What happens to the original copy of each bill after submission to the Traffic Accounts Office?

It is retained in the Traffic Accounts Office Signup and view all the answers

What will Traffic Accounts Office prepare if bills are not required from the out-agent?

Monthly Division Sheets Signup and view all the answers

What is the role of city booking offices in relation to passenger traffic?

They facilitate booking of traffic directly to and from the city Signup and view all the answers

What type of agency is a city booking agency?

An office situated in the city for traffic booking Signup and view all the answers

What does the Traffic Accounts Office do with the duplicate of the bill?

Returns it to the out-agent after checking Signup and view all the answers

Which of the following is NOT provided by city booking offices regarding passenger traffic?

Road transport Signup and view all the answers

What should overcharges detected in the recovery of wharfage be treated as?

Retained by railway administrations Signup and view all the answers

Which traffic can be booked from out-agencies to other out-agencies?

Traffic to out-agencies open forreceipt Signup and view all the answers

What should the out-agent do with the booking documents when transferring consignments to the serving station?

Provide a signed list of packages Signup and view all the answers

When booking traffic from railway stations to out-agencies, which document is NOT used?

Freight manifest Signup and view all the answers

How should the out-agency be treated in terms of railway traffic procedures?

As if it were a railway station Signup and view all the answers

What procedure must be followed when receiving packages from an out-agency at the serving station?

Compare the list with packages and documents Signup and view all the answers

What are the out-agencies required to use concerning tickets and forms?

Specific forms prescribed for railway stations Signup and view all the answers

What happens if an out-agency tries to book traffic to a station it serves?

It is not allowed and will be rejected Signup and view all the answers

What is the primary responsibility of the Station Master concerning the collection services operated by contractors?

To ensure the efficient operation of collection services and compliance with regulations. Signup and view all the answers

What should a contractor do each morning before accepting packages for booking?

Consult the Station Master about booking restrictions and traffic quantity. Signup and view all the answers

What document must a contractor issue for parcels delivered to them by senders?

A provisional receipt in the prescribed form. Signup and view all the answers

What responsibility does the contractor hold if a restricted package is mistakenly accepted for booking?

The contractor is responsible for resolving any disputes arising from that package. Signup and view all the answers

What form of record is the contractor required to maintain for parcels delivered to them?

A machine-numbered serial receipt including sender and package details. Signup and view all the answers

Who is responsible for dealing with claims for refunds not allowed at the time of delivery?

The Chief Commercial Superintendent Signup and view all the answers

What is required to be prepared by the out-agent regarding passenger and goods traffic?

Monthly returns and balance sheets Signup and view all the answers

How should inward passenger tickets be processed by the out-agent?

Examined for correctness and sealed for transport Signup and view all the answers

What ensures the payment of the out-agency charges for the road journey?

Correctly collected tickets submitted to the Accounts Office Signup and view all the answers

What happens to the collected tickets from the out-agency?

Sealed and handed over for onward transmission to the Traffic Accounts Office Signup and view all the answers

In which manner should the out-agent prepare the returns?

As laid down for stations or as notified separately by railway administration Signup and view all the answers

When an out-agent collects tickets that are deemed incorrect, how should they be treated?

They must be examined and dealt with following proper protocol Signup and view all the answers

What should happen to the balances and returns prepared by the out-agent?

They must be sent to the Station Master and signed for record Signup and view all the answers

What information is typically included in the local tariffs published by railway administrations?

The additional charges for goods traffic and operating hours of booking agencies Signup and view all the answers

What should happen if a contractor is appointed to manage a city booking agency?

An operational agreement outlining terms and conditions must be executed Signup and view all the answers

Which entities are permitted to inspect the books and accounts of city booking agencies?

Authorized officials from the Commercial, Accounts, and Audit departments Signup and view all the answers

What should the contractor do with the overcharges detected during internal checks?

Retain the overcharged amount for operational costs Signup and view all the answers

What happens to the 'duplicate' copy of each bill after it is submitted to the Traffic Accounts Office?

It is returned to the out-agent marked with amount passed for payment Signup and view all the answers

What is expected of out-agents during the inspections conducted by railway officials?

To demonstrate effective service delivery and compliance with established rules Signup and view all the answers

What actions should the Station Master at the serving station take regarding the agreement with the contractor?

Ensure relevant provisions of the agreement are communicated to the station staff Signup and view all the answers

How are charges for wharfage and traffic accounted in the billing process?

By preparing separate bills for local and through traffic Signup and view all the answers

What must be included in the operational standards enforced upon city booking agencies?

Regulations on booking, delivery, and remittances of charges Signup and view all the answers

What is the primary purpose of the out-agency Division Sheets prepared by the Traffic Accounts Office?

To indicate the out-agency charges due to the contractor Signup and view all the answers

What might result if a city booking agency does not adhere to its operational agreement?

Potential penalties or revocation of the agency's operation rights Signup and view all the answers

Which of the following statements regarding city booking offices is incorrect?

They operate for both passenger and freight traffic without restrictions Signup and view all the answers

What must be included when the contractor submits a bill to the Frame Accounts Office?

Any refunds made by the railway to the consignee or consignor Signup and view all the answers

If additional returns are necessary for city booking agencies, what guidelines must they follow?

The same as those prescribed for out-agencies Signup and view all the answers

What should the out-agent do when no bills are required based on the agreement with the Traffic Accounts Office?

Compile and submit Division Sheets indicating charges Signup and view all the answers

What criteria must inspecting officials check during their evaluations of out-agencies and city booking agencies?

That rules are followed, and efficient service is provided Signup and view all the answers

What is the status of refunds for freight at the out-agency?

Refunds can be granted only with approval from the Traffic Accounts Office Signup and view all the answers

What is the primary responsibility of a contractor operating a city booking agency?

To ensure efficient management and adherence to the operational agreement Signup and view all the answers

What must the contractor ensure when preparing the monthly wharfage bills?

Correct deductions of refunds before submission Signup and view all the answers

In what manner should the contractor prepare the bills for goods and parcels traffic?

Separate bills for goods, parcels, and luggage traffic Signup and view all the answers

Study Notes

Out-Agencies, City Booking Offices, and Other Ancillary Services

Out-agency: An office outside a railway station facilitating bookings for traffic between that place and railway stations, coordinating with the railway transporting the traffic.
List of Out-agencies: Published in local tariffs, detailing agency locations, served railway stations, rates, luggage allowances, goods/parcel traffic specifics, and contractor information (if applicable).
Out-agency Working: Usually managed by contractors contracted with the railways, arranging necessary road transport. Departmental operation involves a contractor for road transport. Station Master receives an agreement copy. Station staff records relevant agreement provisions. Commercial station working rules apply to out-agencies, unless otherwise stated.
Booking of Traffic from an Out-agency: Bookings for passengers, luggage, parcels, and goods are made directly to destination stations, including out-agencies capable. Traffic is not booked to the serving station or another out-agency via the same station.
Usage of Railway Station Forms: Out-agencies must use prescribed railway station tickets, waybills, invoices, and other documents. This includes standards for indent, checking, keeping, and utilizing documents.
Booking of Traffic to Out-agencies: Traffic from railway stations to out-agencies is booked with luggage tickets, parcel waybills, and invoices, following station procedures. No traffic booking from serving station to the same out-agency.
Transfer of Consignments: Outward luggage, parcels, and goods are handed over to the serving railway station staff with a list (Form Appendix XXVI/A). Station staff checks the list against packages and supporting documents, and returns a completed copy.
Out-agency Charges: Charges for transporting luggage, parcels, or goods to/from the out-agency are separately listed on documents.
Collection of Wharfage: Out-agents collect wharfage dues at local tariff rates for goods/parcels delivered after the free time period.
Responsibility for Traffic Booking: Out-agents are responsible for accurate fare and freight collection and other charges, as per rules for railway stations.
Cash and Voucher Remittance: Out-agencies remit the day's collected cash to the designated cash office, following established railway procedures.
Refunds and Claims: Refunds should only follow specific freight allowance regulations of the office, and all other claims should be forwarded to the Chief Commercial Superintendent.
Returns, Ticket, and Related Documents Submission: Out-agents prepare monthly returns and balance sheets, adhering to station procedures, sealing documents by type (Coaching, Goods). Tickets from passengers at the out-agency are checked and dealt with similarly to other stations.
Out-agency Bills: Monthly bills relating to transport charges are submitted with specific forms (Com 0-1 Rev, Com/O-2 Rev etc.).

City Booking Offices and Agencies

City Booking Offices/Agencies: These office locations facilitate booking traffic directly to and from a city. Typically do not handle inward passenger traffic from the city booking office/agency.
Services and Location Information: Details of services provided by city booking offices/agencies are listed in local tariffs along with any extra charges. Agreements with contractors may exist.
Inspection: Railway officials can inspect the books and accounts of city booking offices/agencies to ensure compliance with rules.
Collection Services: Packages are collected from premises within the city limits for delivery by contracted services. Includes issuing of provisional receipts.

Other Service Details

Wharfage Charges: Wharfage charges are retained by the railway administration unless otherwise specified. This may include bills for wharfage charges with details of traffic type and location.
Various Summaries: Summaries for goods forwarded/received (local/through) to or from railways are crucial. Forms like Com./G-2 & 4 Rev and Com.G-11 Rev are employed.
Out-Agency Division Sheets: Division Sheets are created in the absence of regular billing. These sheets list dues for each individual item and process paid payments from contractors.

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Description

Explore the role of out-agencies in railway operations, including booking procedures and operational management. This quiz covers the specifics of how bookings for passengers, luggage, and goods are facilitated through out-agencies. Test your knowledge on the coordination between out-agencies and railway stations, and the rules governing bookings.