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Questions and Answers

Which of the following scenarios best exemplifies the role of a distribution channel?

  • A business using only advertising to create awareness about a product.
  • A manufacturer partnering with wholesalers and retailers to get products to end-users. (correct)
  • A firm that relies on public relations to manage its brand image.
  • A company focusing solely on direct sales to consumers, bypassing intermediaries.

In what situation would a broker be most beneficial to a company?

  • When needing a dedicated sales team for promoting a specific product line.
  • When aiming to sell goods directly to the end consumer.
  • When requiring an independent party to bring together numerous buyers and sellers. (correct)
  • When seeking to establish long-term relationships with a small number of key clients.

A company has a limited budget for advertising. Which strategy aligns best to maximize reach and effectiveness?

  • Relying solely on word-of-mouth marketing to promote the product.
  • Spreading the budget evenly across various media channels without considering the target audience.
  • Concentrating the entire budget on a single, high-cost television advertisement.
  • Carefully selecting a media mix that targets the intended audience at the most cost-effective rates. (correct)

What distinguishes industrial selling from retail selling?

<p>Industrial selling involves selling products to other businesses for manufacturing or resale, while retail selling is directly to consumers. (C)</p> Signup and view all the answers

What is the primary benefit of a cybermall for consumers?

<p>Access to a diverse array of products from numerous retailers in one virtual location. (B)</p> Signup and view all the answers

A company is launching a new product. Which of the following considerations is MOST crucial when initially setting the product's price?

<p>The overall pricing objectives of the company. (D)</p> Signup and view all the answers

A company aims to maximize profits in the short term with its new line of smartwatches. Which pricing strategy aligns BEST with this objective?

<p>Setting prices at the highest point the market will bear before demand falls. (A)</p> Signup and view all the answers

Which scenario exemplifies a company prioritizing a market-share pricing objective over immediate profitability?

<p>A new streaming service offers deeply discounted subscriptions to rapidly gain subscribers. (A)</p> Signup and view all the answers

A local bakery sells its bread directly to customers at a weekend market. Which type of distribution channel is the bakery using?

<p>Direct Channel (C)</p> Signup and view all the answers

Which intermediary in a distribution channel typically purchases large quantities of goods from manufacturers and then resells them to retailers?

<p>Wholesaler (C)</p> Signup and view all the answers

A furniture manufacturer relies on a network of independent sales representatives to connect with retail stores. These representatives do not take ownership of the goods. What role are these representatives performing?

<p>Agents (B)</p> Signup and view all the answers

Which of these nonstore retailing methods primarily utilizes a catalog-style display of products on the internet?

<p>E-catalog (A)</p> Signup and view all the answers

Which promotional element involves combining various communication methods, such as advertising, personal selling, sales promotion, and public relations, to reach a target audience?

<p>Promotional Mix (A)</p> Signup and view all the answers

A pharmaceutical company invests in building relationships with key opinion leaders and hospital procurement managers to ensure its products are preferred. Which type of intermediary is the company focusing on?

<p>Wholesalers (B)</p> Signup and view all the answers

A business chooses to engage directly with customers at their homes to demonstrate and sell products. Which form of nonstore retailing does this represent?

<p>Direct Selling (B)</p> Signup and view all the answers

What type of nonstore retailing delivers product information directly to consumers' computers, enabling immediate purchase options?

<p>Online Retailing (B)</p> Signup and view all the answers

A company has seen a recent decline in sales for its flagship product. To revitalize interest, they repackage the product with a slightly updated design and begin marketing it in a new geographic region with similar consumer demographics. What strategy are they employing?

<p>Product Extension (B)</p> Signup and view all the answers

A new tech gadget is released with an initially high price tag. As early adopters purchase the product, the company gradually lowers the price over time, aiming to capture more price-sensitive segments of the market. Which pricing strategy does this exemplify?

<p>Price Skimming (A)</p> Signup and view all the answers

A customer navigates through a website that hosts numerous independent retailers selling various goods. What type of online platform is this?

<p>Cybermall (D)</p> Signup and view all the answers

A company aims to build rapport and tailor solutions for individual clients through detailed conversations. Which selling objective aligns with this approach?

<p>Communicating one-on-one with potential customers (A)</p> Signup and view all the answers

A small startup aims to quickly gain market share for its new line of organic snacks. They set the prices significantly lower than those of established competitors to attract a large customer base. Which pricing strategy are they using?

<p>Penetration Pricing (A)</p> Signup and view all the answers

A retailer consistently prices its products ending in $0.99$ (e.g., $9.99, $19.99) rather than rounding them up to the nearest whole dollar amount. Which pricing tactic is the retailer employing?

<p>Odd-Even Pricing (B)</p> Signup and view all the answers

A pharmaceutical representative visits doctors' offices to explain the benefits of a new medication, aiming to encourage prescriptions. Which personal-selling task does this exemplify?

<p>Missionary Selling (A)</p> Signup and view all the answers

A manufacturer decides to use a combination of wholesalers, retailers, and online stores to distribute its product. This approach to reach the end consumer is best described as:

<p>Distribution Mix (B)</p> Signup and view all the answers

A grocery store offers customers a printed slip that reduces the price of a specific item on their next visit. What sales-promotion technique is being used?

<p>Coupon (C)</p> Signup and view all the answers

A hotel chain rewards guests with points for every stay, which can be redeemed for free nights or upgrades. What sales-promotion method is this?

<p>Loyalty Programs (B)</p> Signup and view all the answers

A company selling handcrafted goods chooses to only sell its products through its own website and at a limited number of craft fairs. This distribution method is best described as which of the following?

<p>Exclusive distribution (D)</p> Signup and view all the answers

A company is determining how to position its brand in a competitive market. Which action would directly contribute to branding?

<p>Creating a unique logo and tagline that represents the product's value (A)</p> Signup and view all the answers

Which of the following scenarios best illustrates a product in the maturity stage of its life cycle?

<p>A product's sales plateau, and competition intensifies. (D)</p> Signup and view all the answers

A company decides to use television, social media, and print advertisements to promote its new product. What marketing strategy is the company employing?

<p>Media Mix (A)</p> Signup and view all the answers

A product that has been removed from the market due to low sales is re-engineered with new features and relaunched targeting a niche market. Which stage of the product life cycle does this represent?

<p>Reintroduction (D)</p> Signup and view all the answers

A snack food company modifies the recipe of its popular chips to suit the taste preferences in Asian countries while maintaining the original branding. What is this strategy known as?

<p>Product Adaptation (A)</p> Signup and view all the answers

Instead of only selling its products locally, a company decides to market them internationally without any changes to the product itself. What is this approach called?

<p>Product Extension (C)</p> Signup and view all the answers

A tech company launches a new smartphone with a high price point, targeting early adopters willing to pay a premium for the latest technology. Which pricing strategy is the company employing?

<p>Price Skimming (C)</p> Signup and view all the answers

To quickly gain market share for its new energy drink, a company sets a very low initial price, even if it means lower profit margins in the short term. What pricing strategy is this?

<p>Penetration Pricing (A)</p> Signup and view all the answers

A furniture store prices a sofa at $499 instead of $500, believing that customers will perceive the price to be significantly lower. What is this pricing tactic called?

<p>Psychological Pricing (C)</p> Signup and view all the answers

Most products at a particular retail store are priced to end in '99' (e.g. $9.99, $19.99, $49.99). Which pricing principle is the retailer applying?

<p>Odd-Even Pricing (A)</p> Signup and view all the answers

A company wants to enhance its public image and address some negative feedback it has received. Which of the following strategies would be most effective?

<p>Focusing on public relations to build goodwill and manage the negative feedback. (C)</p> Signup and view all the answers

A retailer decides to use certificates that allow buyers to purchase goods at a lower price. This is an example of:

<p>A coupon (A)</p> Signup and view all the answers

Which of the following scenarios best describes creative selling?

<p>A salesperson convinces a hesitant buyer that a product's benefits meet their needs. (B)</p> Signup and view all the answers

A business aims to boost short-term sales and encourage retailers to actively promote their products. Which promotional tool would be most suitable?

<p>Short-term sales promotion activities (C)</p> Signup and view all the answers

What is the MOST accurate term for nonstore retailing via home television?

<p>Video Retailing (B)</p> Signup and view all the answers

A company decides to integrate various promotional methods to market a new product line. This combination of tools is referred to as:

<p>Promotional mix (D)</p> Signup and view all the answers

A software company wants to offer its existing customers incentives for continuing to use their products and services. Which approach would be most suitable?

<p>Implementing a loyalty program (B)</p> Signup and view all the answers

A marketing manager is planning to use diverse platforms to disseminate a consistent advertising message. What is this approach known as?

<p>Media Mix (D)</p> Signup and view all the answers

Flashcards

E-Catalog

Using the internet to display products for sale.

Direct Selling

A form of nonstore retailing where products are sold directly to customers, often at their homes.

Online Retailing

Nonstore retailing where product info reaches consumers via their computers.

Cybermall

A collection of multiple online stores in one virtual place.

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Video Retailing

Selling products via home television.

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Personal Selling

Communicating directly with potential customers to inform and persuade them to buy.

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Coupon

Sales-promotion involving certificates that reduce prices for buyers

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Public Relations

Activities to promote goodwill and manage a company's image.

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Maturity Stage

A period in a product's life where sales remain stable.

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Product Extension

Marketing a product in new markets or countries.

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Price Skimming

Setting a high initial price for a new product.

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Penetration Pricing

Setting a low initial price to quickly gain market share.

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Psychological Pricing

Pricing that uses psychological triggers to influence perception.

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Discount

A price reduction offered to encourage purchase.

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Branding

Using symbols to communicate a product's qualities and values.

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Retailer

Sells directly to consumers.

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Media Mix

Using various advertising platforms to promote a product.

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Product Reintroduction

Reviving older products for new markets or applications.

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Product Adaptation

Modifying a product to increase its appeal in different countries.

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Distribution Channel

The path a product takes from producer to end user, involving interdependent companies.

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Broker

An independent intermediary who brings together buyers and sellers.

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Industrial Selling

Selling products to other businesses for manufacturing or resale.

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Advertising

Paid, nonpersonal communication to inform an audience about a product.

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Direct Channel

Selling directly to consumers without intermediaries.

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Retail Distribution

Selling goods to consumers through physical stores.

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Creative Selling

Salespeople directly reaching out to potential customers to persuade them about product benefits.

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Promotional Mix

The combination of promotional tools used by a company.

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Pricing

The process of determining the amount a product will be sold for.

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Profit-Maximizing

Setting prices to achieve the highest possible profit.

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Market Share (Pricing Objective)

A pricing strategy focused on securing the largest portion of the market.

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Wholesaler

An entity that purchases goods in bulk from manufacturers for resale.

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Premium (Promotion)

A promotion that offers a free or reduced-price item to incentivize a purchase.

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Study Notes

  • Saturation is not a part of the Product Life Cycle.
  • Social networking services are currently in the maturity phase of the Product Life Cycle.
  • The reintroduction phase of the Product Life Cycle involves reviving obsolete products for new markets.
  • Handheld computers and smartphones are associated with the maturity phase of the Product Life Cycle.
  • Marketing an existing product globally instead of domestically is known as product extension.
  • Setting an initially high price to cover new product costs is called price skimming.
  • Setting a low price to establish a new product in the market is known as penetration pricing.
  • Psychological pricing is a tactic that takes advantage of the fact that consumers do not respond rationally to stated prices.
  • Offering a price reduction as an incentive to purchase is referred to as a discount.
  • The three options for pricing existing products are above market prices, below market prices, and at market prices.
  • The process of using symbols to communicate the qualities of a product is called branding.
  • The combination of distribution channels through which a firm gets its products to end users is called a distribution mix.
  • A retailer sells products directly to consumers.
  • An agent helps to distribute a product but does not take title to it.
  • The network of interdependent companies through which a product passes from the producer to the end user is known as a distribution channel.
  • A form of nonstore retailing that uses the Internet to display products is an e-catalog.
  • Direct selling is a form of nonstore retailing typified by door-to-door sales.
  • In nonstore retailing, connecting information about products to consumers' computers is online retailing.
  • A collection of virtual storefronts representing a variety of products on the Internet is a cybermall.
  • Video retailing refers to retailing products via home television.
  • The primary objective of personal selling is communicating one-on-one with potential customers.
  • A personal-selling task in which salespeople try to persuade buyers by providing information about product benefits is creative selling.
  • A sales-promotion technique involving certificates entitling buyers to reduced prices is a coupon.
  • A sales-promotion technique in which frequent customers are rewarded for repeat purchases is loyalty programs.
  • A short-term promotional activity designed to encourage consumer buying or industrial sales is a sales promotion
  • Company-influenced information directed at building goodwill with the public or dealing with unfavorable events is public relations.
  • A promotional tool involving paid, nonpersonal communication to inform an audience about a product is advertising.
  • Combining tools used to promote a product is a promotional mix.
  • Company-influenced information transmitted by the general mass media to attract public attention is publicity.
  • Combining different advertising media to carry a message about a product is a media mix.
  • Reviving obsolete or older products for new markets involves the reintroduction stage.
  • Modifying an existing product for greater appeal in different countries is product adaptation.
  • Marketing an existing product globally instead of just domestically is known as product extension.
  • Price skimming is setting an initially high price to cover new product costs.
  • Penetration pricing involves setting a low initial price to enter a market.
  • Psychological pricing is based on the idea that consumers don't always respond rationally to stated prices.
  • Odd-even pricing assumes customers prefer odd prices over even prices.
  • Offering a price reduction as an incentive to purchase is a discount.
  • The process of using symbols to communicate product qualities is branding.
  • The combination of distribution channels to reach end users is described as a distribution mix.
  • Intermediaries that sell products directly to consumers are called retailers.
  • Intermediaries who help distribute products without taking title to them are brokers.
  • The network through which products pass from producer to end user is known as a distribution channel.
  • Using the Internet to display products is a form of e-catalog.
  • Nonstore retailing that involves selling door-to-door is direct selling.
  • Connecting information about products to consumers' computers is online retailing.
  • A collection of virtual storefronts representing various products online is called a cybermall.
  • Nonstore retailing to consumers via home television is known as video retailing.
  • The primary objective of personal selling is communicating one-on-one with potential customers.
  • Personal-selling where salespeople persuade buyers about product benefits is creative selling.
  • Certificates entitling buyers to reduced prices are coupons.
  • Rewarding frequent customers for repeat purchases is loyalty programs.
  • Short-term activities to encourage buying or sales cooperation are known as sales promotions.
  • Information directed at building goodwill or dealing with negative events is public relations.
  • Paid, nonpersonal communication to inform an audience about a product is advertising.
  • Combining tools used to promote a product is known as a promotional mix.
  • Company-influenced information attracting public attention is called publicity.
  • Combining different media to carry a product message is called a media mix.
  • Setting prices for products involves pricing.
  • Profit-maximizing means setting prices to maximize profits.
  • The pricing objective that involves capturing the largest market share is market share.
  • A direct channel involves products traveling from producer to consumer.
  • An intermediary that buys products from manufacturers for resale is called a wholesaler.
  • Intermediaries that relieve space problems by storing merchandise are wholesalers.
  • Combining a seller's message with various communication devices is the promotional mix.
  • Long-term relationships with producers to meet customer needs are established by sales agents.
  • A distribution channel is used for products passing through multiple intermediaries.
  • Consumer Distribution is not a distribution channel.
  • Odd-Even Pricing means consumers prefer whole dollar amounts
  • Price skimming is suitable for new and innovative products.
  • Offering free or reduced-price items to stimulate purchases is called a premium.
  • A short-term promotional activity designed to encourage buying is sales promotion.
  • A sales-promotion technique involving a certificate for a reduced price is a coupon.
  • Offering free or reduced-price items to stimulate purchases is premium
  • A short-term promotional activity designed to encourage buying is sales promotion.
  • Sales-promotion techniques in which frequent customers are rewarded for repeat purchases are called loyalty programs.
  • Nonstore retailing where products are sold via home television is video retailing.
  • Personal-selling task involving receiving and handling orders is order processing.
  • The advertising tool involving paid, nonpersonal communication used by an identified sponsor is advertising.
  • Company-influenced information aimed at building goodwill with the public is public relations.
  • The combination of tools used to promote a product is known as a promotional mix.
  • A promotional tool involving one-on-one communication with potential customers is personal selling.
  • A sales-promotion technique involving product displays in certain areas is a point-of-sale display.
  • The form of nonstore retailing using the telephone to sell directly to consumers is telemarketing.
  • Nonstore retailing where information about products is connected to consumers' computers is online retailing.
  • A sales-promotion technique in which various members of an industry gather to display and sell products is a trade show.
  • A pricing objective aiming to capture the largest market share is market share.
  • An intermediary that buys products from manufacturers for resale is a wholesaler.
  • Sales promotion designed to encourage industrial sales or cooperation from distributors is sales promotion.
  • A sales-promotion technique involving a price reduction as an incentive to purchase is a discount.
  • Nonstore retailing typified by door-to-door sales is direct selling.
  • The network of interdependent companies through which a product passes from producer to end-user is a distribution channel.
  • An independent intermediary who matches numerous sellers and buyers is called a broker.
  • The combination of advertising media chosen to carry a message about a product is a media mix.
  • Selling products to other businesses, either for manufacturing or for resale is industrial selling.
  • An intermediary who sells products directly to consumers is a retailer.
  • Establishing long-term relationships with producers to meet customer needs is the role of a sales agent.
  • A collection of virtual storefronts representing various products online is called a cybermall.
  • Paid, nonpersonal communication to inform an audience about a product is advertising.
  • The form of nonstore retailing using home television to sell directly to consumers is video retailing.

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