Podcast
Questions and Answers
In the context of Total Quality Management (TQM), what is the primary focus of 'quality'?
In the context of Total Quality Management (TQM), what is the primary focus of 'quality'?
- Maximizing the quantity of products manufactured.
- Minimizing production costs to offer competitive pricing.
- Ensuring the product meets only the basic functional requirements.
- Delighting the consumer by completely fulfilling their expectations and requirements. (correct)
When a company focuses on 'Quality of Conformance' from a producer's perspective, which of the following metrics is most directly relevant?
When a company focuses on 'Quality of Conformance' from a producer's perspective, which of the following metrics is most directly relevant?
- Number of defects per million products. (correct)
- Brand reputation and customer loyalty.
- Customer satisfaction ratings.
- Market share compared to competitors.
Which activity exemplifies appraisal costs associated with quality control?
Which activity exemplifies appraisal costs associated with quality control?
- Rewriting existing quality control procedures.
- Inspecting and testing products during production. (correct)
- Addressing customer complaints about defective products.
- Training employees on new quality standards.
What is the key focus of the mass production and inspection quality paradigm?
What is the key focus of the mass production and inspection quality paradigm?
A company discovers a recurring malfunction in its product line. According to the principles of quality conformance, what should it do?
A company discovers a recurring malfunction in its product line. According to the principles of quality conformance, what should it do?
A company excels at producing a high volume of goods, but many of these goods have defects. Which statement accurately describes this situation?
A company excels at producing a high volume of goods, but many of these goods have defects. Which statement accurately describes this situation?
In the context of 'Quality of Design', which factor is most important from the customer's point of view?
In the context of 'Quality of Design', which factor is most important from the customer's point of view?
What is the primary goal of defect prevention in the context of quality of conformance?
What is the primary goal of defect prevention in the context of quality of conformance?
Which of the following best describes the term 'effective'?
Which of the following best describes the term 'effective'?
A company using the customer-craft quality paradigm would most likely:
A company using the customer-craft quality paradigm would most likely:
If a company increases quality conformance, what is the expected effect on product costs and profits?
If a company increases quality conformance, what is the expected effect on product costs and profits?
What does excellent represent, according to the definition of quality?
What does excellent represent, according to the definition of quality?
Quantity is which factor?
Quantity is which factor?
What is the definition of quantity?
What is the definition of quantity?
What is the focus of the quality paradigm of mass production and inspection?
What is the focus of the quality paradigm of mass production and inspection?
Flashcards
What is Quality?
What is Quality?
The degree of excellence or a distinctive attribute of something.
What is Quantity?
What is Quantity?
A property of things that is measurable, such as size, extent, weight, amount, or number.
Quality in Total Quality Management
Quality in Total Quality Management
Meeting customer needs and expectations through performance, appearance, availability, delivery, reliability, maintainability, cost-effectiveness and price.
Quality of Design
Quality of Design
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Quality of Conformance
Quality of Conformance
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Quality of Performance
Quality of Performance
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What does Effective mean?
What does Effective mean?
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What does Efficient mean?
What does Efficient mean?
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Study Notes
Chapter 1: Introduction
- Chapter by Danica Tumang aims to differentiate between quality and quantity
- The chapter will also discuss the difference between quality of design, quality conformance and quality of performance and give examples of effective and efficient
Quality & Quantity
- Quality is the degree of excellence of something, a distinctive attribute, or the relative nature of its character
- Quantity is the measurable property of things, referring to the size, extent, weight, amount, or number
Quality in Total Quality Management
- "Delighting the customer by fully meeting their needs and also their expectations"
- Needs and expectations include performance, appearance, availability, delivery, reliability, maintainability, cost effectiveness and price
- Organizations need to identify and understand customer needs and expectations, plus they are required measure their own ability to meet them
Determining Quality
- Quality starts with market research to establish the requirements and needs of the customers
- Quality spans all aspects of an organization, including functions, people, departments, and activities
- Cooperation is necessary to achieve total quality
- Customers often link quality to feature-based measures and performance measures
Customer and Producer Views
- Customer view of quality design considers factors like both the features and performance measure to assess value with value = quality / price
- Producer view of quality emphasizes conformance to requirements and the number of defects per million products
- Conformance cost of quality includes prevention, appraisal, scrap, and warranty costs
Cost Consideration
- Prevention cost involves training and writing quality procedures
- Appraisal costs are for inspecting and measuring product characteristics.
- Scrap and rework costs are internal costs of defective products, while warranty costs are external costs.
Quality Paradigms
- Customer-craft quality paradigm focuses on designing and building each product for a specific customer.
- Mass production and inspection quality paradigm focuses on designing products for mass consumption.
- Quality is preserved by inspecting and detecting bad products
Aspects of Quality
- Quality of design is influenced by product type, cost, profit policy, demand, availability of parts, and reliability.
- Quality of conformance involves inspection, testing, or statistical data analysis to detect defects
- Root cause analysis is done to prevent recurrence, and prevention deals and is achieved by statistical control processes
- Quality of performance is determined when a product meets customer expectations.
Effective vs Efficient
- Effective means doing the right things
- Efficient means doing things the right way
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