Quality Product and Customer Expectations

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Questions and Answers

What is the primary requirement of a quality product?

  • Being unique in the market
  • Being produced in large quantities
  • Having a high profit margin
  • Meeting the needs and expectations of customers (correct)

Which of the following is NOT a requirement for a quality product?

  • Meeting the needs and expectations of customers
  • Consistency within agreed specifications
  • Highly customizable for each customer (correct)
  • Right price and delivery time

What does a customer require from a quality product?

  • A product that meets the needs and expectations (correct)
  • A product that is overpriced and delivered late
  • A product that is inconsistent with agreed specifications
  • A product that is unrelated to the agreed specifications

A quality product is one that exceeds the needs and expectations of customers.

<p>False (B)</p> Signup and view all the answers

The customer's requirement for a consistent product is not necessary for a quality product.

<p>False (B)</p> Signup and view all the answers

A quality product must always be priced lower than other similar products in the market.

<p>False (B)</p> Signup and view all the answers

Flashcards

Quality Product Requirement

A quality product must meet customer needs and expectations.

Customization Requirement

A quality product does NOT need to be highly customizable for each customer.

Customer Expectations

A customer requires a product that meets their needs and expectations.

Quality Product Characteristics

A quality product does not necessarily exceed customer needs and expectations.

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Consistency Requirement

Consistency in a product is necessary for quality.

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Pricing Quality Product

A quality product is not required to be lower priced than similar products.

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Study Notes

Quality Product Requirements

  • A quality product must exceed customer needs and expectations, ensuring satisfaction and loyalty.
  • Primary requirement for a quality product includes reliability, performance, and durability.
  • Maintaining consistent quality throughout production is essential for gaining customer trust.

Misconceptions about Quality

  • Consistency is a key factor in quality, contrary to the notion that it is unnecessary.
  • Competitive pricing is important but should not compromise product quality; a quality product does not always need to be the lowest priced option.

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