Quality Assurance and Customer Satisfaction Quiz

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Questions and Answers

What does the definition pertain to?

  • Quality Assurance (correct)
  • End-Process
  • Product Development
  • Customer Service

What is the purpose of the process mentioned in the definition?

  • To enhance product design
  • To increase sales
  • To determine if products or services meet customer expectations (correct)
  • To reduce manufacturing costs

What does the process NOT determine?

  • Product Quality
  • End-Process (correct)
  • Customer Expectations
  • Customer Satisfaction

What is the role of marketing in quality programs?

<p>To define customer expectations (D)</p> Signup and view all the answers

What is the role of engineering in quality programs?

<p>To design a process to make the desired product (C)</p> Signup and view all the answers

Who ultimately establishes the level of product quality or service?

<p>The customer (B)</p> Signup and view all the answers

What is the role of QA in quality programs?

<p>To design a control system that verifies everything is working as designed (B)</p> Signup and view all the answers

What does the Quality Assurance Program cover in a food processing system?

<p>Everything from raw materials and GMP verification through finished-product release (D)</p> Signup and view all the answers

What is the initial step in quality programs?

<p>Defining customer expectations (C)</p> Signup and view all the answers

What is the final step in quality programs?

<p>Quality Assurance (A)</p> Signup and view all the answers

What is the role of product development in quality programs?

<p>To create a product that meets customer expectations (C)</p> Signup and view all the answers

Who is considered the management's guide to quality?

<p>The customer (C)</p> Signup and view all the answers

What does a Quality Assurance Program in a food processing system cover?

<p>Everything from raw materials and GMP verification through finished-product release (A)</p> Signup and view all the answers

What is NOT a responsibility of Quality Assurance?

<p>Quality system planning (B)</p> Signup and view all the answers

What does the food supply chain management transform into a finished product?

<p>Raw materials and components (B)</p> Signup and view all the answers

What is NOT a part of the food supply chain?

<p>Quality Assurance (C)</p> Signup and view all the answers

What is the function of Quality Assurance in a food processing system?

<p>An advisory function (C)</p> Signup and view all the answers

What is the role of Quality Assurance in relation to the quality program?

<p>Advises on the quality program (A)</p> Signup and view all the answers

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