Quality Assurance and Customer Satisfaction Quiz
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Questions and Answers

What does the definition pertain to?

  • Quality Assurance (correct)
  • End-Process
  • Product Development
  • Customer Service

    • What is the purpose of the process mentioned in the definition?

  • To enhance product design
  • To increase sales
  • To determine if products or services meet customer expectations (correct)
  • To reduce manufacturing costs

    • What does the process NOT determine?

  • Product Quality
  • End-Process (correct)
  • Customer Expectations
  • Customer Satisfaction

    • What is the role of marketing in quality programs?

    <p>To define customer expectations</p> Signup and view all the answers

    What is the role of engineering in quality programs?

    <p>To design a process to make the desired product</p> Signup and view all the answers

    Who ultimately establishes the level of product quality or service?

    <p>The customer</p> Signup and view all the answers

    What is the role of QA in quality programs?

    <p>To design a control system that verifies everything is working as designed</p> Signup and view all the answers

    What does the Quality Assurance Program cover in a food processing system?

    <p>Everything from raw materials and GMP verification through finished-product release</p> Signup and view all the answers

    What is the initial step in quality programs?

    <p>Defining customer expectations</p> Signup and view all the answers

    What is the final step in quality programs?

    <p>Quality Assurance</p> Signup and view all the answers

    What is the role of product development in quality programs?

    <p>To create a product that meets customer expectations</p> Signup and view all the answers

    Who is considered the management's guide to quality?

    <p>The customer</p> Signup and view all the answers

    What does a Quality Assurance Program in a food processing system cover?

    <p>Everything from raw materials and GMP verification through finished-product release</p> Signup and view all the answers

    What is NOT a responsibility of Quality Assurance?

    <p>Quality system planning</p> Signup and view all the answers

    What does the food supply chain management transform into a finished product?

    <p>Raw materials and components</p> Signup and view all the answers

    What is NOT a part of the food supply chain?

    <p>Quality Assurance</p> Signup and view all the answers

    What is the function of Quality Assurance in a food processing system?

    <p>An advisory function</p> Signup and view all the answers

    What is the role of Quality Assurance in relation to the quality program?

    <p>Advises on the quality program</p> Signup and view all the answers

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