18 Questions
質یت متریک‌ها برای اندازه‌گیری و ارزیابی کیفیت یک محصول، فرآیند یا خدمت استفاده می‌شوند کدام یک از مزایای آن‌ها است؟
فراهم کردن یک اساس کمی برای کنترل و بهبود کیفیت
کدام یک از انواع متریک‌های کیفیت به ارزیابی کیفیت محصول نهایی می‌پردازد؟
متříك‌های محصول
چهار ویژگی کدام یک از متریک‌های کیفیت خوب است؟
قابل اندازه‌گیری، قابل اعتماد، به‌موقع و مربوط
کدام یک از متříك‌های زمان به 評估 زمان صرف شده برای تکمیل فرآیند یا محصول می‌پردازد؟
متříك‌های زمان lead
چنین چارت‌هایی برای کنترل فرایند آماری و نظارت بر تغییرات فرایند استفاده می‌شوند کدام یک از ابزارهای متریک‌های کیفیت است؟
Control Charts
کدام یک از متříك‌های 품質 به ارزیابی میزان وجود محصول یا خدمت می‌پردازد؟
متříك‌های наличие
کدام یک از ویژگی‌های متریک‌های کیفیت خوب این است که با اهداف و مقاصد تجاری هماهنگ است؟
مربوط
چنین چارت‌هایی برای نمایش فراوانی缺陷ها و تعیین مواردی که برای بهبود کیفیت نیازمند هستند استفاده می‌شوند کدام یک از ابزارهای متریک‌های کیفیت است؟
Pareto Charts
کدام یک از متříك‌های 품质 به ارزیابی میزان وجود缺陷ها می‌پردازد؟
متříك‌های نقص
What is the primary purpose of quality metrics?
To evaluate and assess the quality of a product, process, or service
Which type of quality metric is concerned with the evaluation of a product's quality?
Product metrics
What is a characteristic of a good quality metric?
It is aligned with organizational goals and objectives
What is a benefit of using quality metrics?
Improved decision-making
What does the defect rate measure?
The percentage of defective units
Which of the following is an example of a process metric?
Yield
What is the primary purpose of cycle time as a quality metric?
To measure the time taken to complete a process
Which of the following is a characteristic of a good quality metric?
It is reliable and accurate
What is the primary purpose of response time as a quality metric?
To measure the time taken to respond to customer inquiries
Study Notes
Quality Metrics
Quality metrics are used to measure and evaluate the quality of a product, process, or service. These metrics provide a quantitative basis for quality control and improvement.
Types of Quality Metrics:
-
Product Metrics:
- Defect density (number of defects per unit of measurement)
- Defect rate (percentage of defective units)
- Failure rate (percentage of failures over a given period)
-
Process Metrics:
- Cycle time (time taken to complete a process)
- Throughput (number of units processed per unit of time)
- Yield (percentage of units meeting quality standards)
-
Service Metrics:
- Customer satisfaction (score or rating)
- Response time (time taken to respond to customer requests)
- First-call resolution rate (percentage of issues resolved on the first call)
Characteristics of Good Quality Metrics:
- Relevant: Aligns with business goals and objectives
- Measurable: Can be quantified and tracked
- Actionable: Provides insights for improvement
- Reliable: Consistent and accurate
- Timely: Provides real-time or near-real-time data
Quality Metric Categories:
- Lead Time Metrics: Measure time taken to complete a process or deliver a product
- Defect Metrics: Measure the number or rate of defects
- Capacity Metrics: Measure the ability to produce or deliver a product or service
- Availability Metrics: Measure the percentage of time a product or service is available
Quality Metric Tools:
- Dashboards: Visual displays of key quality metrics
- Scorecards: Summary of quality metrics and performance indicators
- Control Charts: Statistical process control charts to monitor process variability
- Pareto Charts: Visual representation of defect frequencies to identify areas for improvement
測asuring and evaluating the quality of a product, process, or service. Types of quality metrics, characteristics, categories, and tools.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
