Quality Management Perspectives Quiz

Transcendent, Product-based, User-based, Manufacturing-based, Value-based

Quality Management involves flows like river (upstream and downstream) that have to operate effectively and with outstanding quality, constituting the supply chain.

The requirements include flexible cross-functional problem solving and employees who can adapt to changing markets.

<p>David Garvin found that most definitions of quality were moderately difficult.</p> Signup and view all the answers

<p>The text uses the analogy of flows like a river (upstream and downstream) to describe Quality Management.</p> Signup and view all the answers

<p>The supply chain encompasses many differing functions and processes from the raw materials stage to after-sale service.</p> Signup and view all the answers

<p>Transcendent, Product based, User-based, Manufacturing based, Value based</p> Signup and view all the answers

<p>Performance, Features, Reliability, Conformance, Durability, Serviceability, Aesthetics, Perceived Quality</p> Signup and view all the answers

<p>Efficiency with which a product achieves its intended purpose</p> Signup and view all the answers

<p>Product’s propensity to perform consistently over the product’s useful life</p> Signup and view all the answers

<p>Adherence to quantifiable specifications</p> Signup and view all the answers

<p>Ability to tolerate stress or trauma without failing</p> Signup and view all the answers

<p>The ease and low cost of repair for a product</p> Signup and view all the answers

<p>Attributes that supplement the product’s basic performance</p> Signup and view all the answers

<p>Degree to which product attributes are matched to consumer preferences</p> Signup and view all the answers

<p>Quality as the customer perceives it…image, recognition, word of mouth.</p> Signup and view all the answers