Quality Management: Differing Perspectives Quiz
15 Questions
1 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What does quality management involve according to the text?

  • Executing processes from raw materials stage to after sale service
  • Managing supply chain effectively and with outstanding quality (correct)
  • Managing flows like river upstream and downstream
  • Adapting to changing markets

    • According to David Garvin, which of the following is one of the quality dimensions?

  • Process based
  • Transcendent
  • User-based (correct)
  • Value based

    • What did David Garvin find about most definitions of quality?

  • They were process-based
  • They varied across different industries (correct)
  • They were value-based
  • They were user-based

    • What does the supply chain encompass according to the text?

    <p>Various functions and processes from raw materials stage to after sale service</p> Signup and view all the answers

    What is required to execute all the processes in quality management according to the text?

    <p>Expertise and quality with the requirements of flexible cross-functional problem solving and employees who can adapt to changing markets</p> Signup and view all the answers

    In what way does Quality Management involve flows like river according to the text?

    <p>Flows need to operate effectively, efficiently, and with outstanding quality</p> Signup and view all the answers

    According to Garvin, which dimension refers to the ease and low cost of repair for a product?

    <p>Serviceability</p> Signup and view all the answers

    Which dimension refers to the degree to which product attributes are matched to consumer preferences?

    <p>Perceived Quality</p> Signup and view all the answers

    In Garvin's Product Quality Dimensions, what does 'Conformance' refer to?

    <p>Adherence to quantifiable specifications</p> Signup and view all the answers

    According to Garvin, which dimension represents the product's propensity to perform consistently over its useful life?

    <p>Reliability</p> Signup and view all the answers

    What does 'Aesthetics' refer to in Garvin's Product Quality Dimensions?

    <p>Attributes that supplement the product’s basic performance</p> Signup and view all the answers

    In Garvin's Product Quality Dimensions, what does 'Performance' represent?

    <p>Efficiency with which a product achieves its intended purpose</p> Signup and view all the answers

    Which dimension in Garvin's Product Quality Dimensions refers to the ability of a product to tolerate stress or trauma without failing?

    <p>Durability</p> Signup and view all the answers

    According to Garvin, what does 'Features' represent in Product Quality Dimensions?

    <p>Attributes that supplement the product’s basic performance</p> Signup and view all the answers

    In Garvin’s Product Quality Dimensions, what does 'Perceived Quality' refer to?

    <p>The customer's perceived image and recognition</p> Signup and view all the answers

    More Like This

    Use Quizgecko on...
    Browser
    Open
    Browser
    Browser