Podcast
Questions and Answers
What does quality management involve according to the text?
What does quality management involve according to the text?
- Executing processes from raw materials stage to after sale service
- Managing supply chain effectively and with outstanding quality (correct)
- Managing flows like river upstream and downstream
- Adapting to changing markets
According to David Garvin, which of the following is one of the quality dimensions?
According to David Garvin, which of the following is one of the quality dimensions?
- Process based
- Transcendent
- User-based (correct)
- Value based
What did David Garvin find about most definitions of quality?
What did David Garvin find about most definitions of quality?
- They were process-based
- They varied across different industries (correct)
- They were value-based
- They were user-based
What does the supply chain encompass according to the text?
What does the supply chain encompass according to the text?
What is required to execute all the processes in quality management according to the text?
What is required to execute all the processes in quality management according to the text?
In what way does Quality Management involve flows like river according to the text?
In what way does Quality Management involve flows like river according to the text?
According to Garvin, which dimension refers to the ease and low cost of repair for a product?
According to Garvin, which dimension refers to the ease and low cost of repair for a product?
Which dimension refers to the degree to which product attributes are matched to consumer preferences?
Which dimension refers to the degree to which product attributes are matched to consumer preferences?
In Garvin's Product Quality Dimensions, what does 'Conformance' refer to?
In Garvin's Product Quality Dimensions, what does 'Conformance' refer to?
According to Garvin, which dimension represents the product's propensity to perform consistently over its useful life?
According to Garvin, which dimension represents the product's propensity to perform consistently over its useful life?
What does 'Aesthetics' refer to in Garvin's Product Quality Dimensions?
What does 'Aesthetics' refer to in Garvin's Product Quality Dimensions?
In Garvin's Product Quality Dimensions, what does 'Performance' represent?
In Garvin's Product Quality Dimensions, what does 'Performance' represent?
Which dimension in Garvin's Product Quality Dimensions refers to the ability of a product to tolerate stress or trauma without failing?
Which dimension in Garvin's Product Quality Dimensions refers to the ability of a product to tolerate stress or trauma without failing?
According to Garvin, what does 'Features' represent in Product Quality Dimensions?
According to Garvin, what does 'Features' represent in Product Quality Dimensions?
In Garvin’s Product Quality Dimensions, what does 'Perceived Quality' refer to?
In Garvin’s Product Quality Dimensions, what does 'Perceived Quality' refer to?
