Quality Management: Differing Perspectives Quiz

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What does quality management involve according to the text?

Executing processes from raw materials stage to after sale service

Managing supply chain effectively and with outstanding quality (correct)

Managing flows like river upstream and downstream

Adapting to changing markets

According to David Garvin, which of the following is one of the quality dimensions?

Process based

Transcendent

User-based (correct)

Value based

What did David Garvin find about most definitions of quality?

They were process-based

They varied across different industries (correct)

They were value-based

They were user-based

What does the supply chain encompass according to the text?

Various functions and processes from raw materials stage to after sale service Signup and view all the answers

What is required to execute all the processes in quality management according to the text?

Expertise and quality with the requirements of flexible cross-functional problem solving and employees who can adapt to changing markets Signup and view all the answers

In what way does Quality Management involve flows like river according to the text?

Flows need to operate effectively, efficiently, and with outstanding quality Signup and view all the answers

According to Garvin, which dimension refers to the ease and low cost of repair for a product?

Serviceability Signup and view all the answers

Which dimension refers to the degree to which product attributes are matched to consumer preferences?

Perceived Quality Signup and view all the answers

In Garvin's Product Quality Dimensions, what does 'Conformance' refer to?

Adherence to quantifiable specifications Signup and view all the answers

According to Garvin, which dimension represents the product's propensity to perform consistently over its useful life?

Reliability Signup and view all the answers

What does 'Aesthetics' refer to in Garvin's Product Quality Dimensions?

Attributes that supplement the product’s basic performance Signup and view all the answers

In Garvin's Product Quality Dimensions, what does 'Performance' represent?

Efficiency with which a product achieves its intended purpose Signup and view all the answers

Which dimension in Garvin's Product Quality Dimensions refers to the ability of a product to tolerate stress or trauma without failing?

Durability Signup and view all the answers

According to Garvin, what does 'Features' represent in Product Quality Dimensions?

Attributes that supplement the product’s basic performance Signup and view all the answers

In Garvin’s Product Quality Dimensions, what does 'Perceived Quality' refer to?

The customer's perceived image and recognition Signup and view all the answers