32 Questions
What are the dimensions of quality according to David Garvin?
Transcendent, Product-based, User-based, Manufacturing-based, Value-based
What is the analogy used to describe Quality Management flows?
Quality Management flows are compared to flows like a river, operating upstream and downstream.
What does the supply chain encompass?
The supply chain encompasses many differing functions and processes from the raw materials stage to after-sale service.
What are the requirements for executing all the processes mentioned in the text?
The requirements include expertise, quality, flexible cross-functional problem solving, and employees who can adapt to changing markets.
According to the text, what did David Garvin find about most definitions of quality?
David Garvin found that most definitions of quality were moderately difficult to write.
Who compiled one of the most respected quality dimensions, as mentioned in the text?
David Garvin of the Harvard Business School compiled one of the most respected quality dimensions.
What are the five definitions of quality according to Garvin?
Transcendent, Product based, User-based, Manufacturing based, Value based
What are the 8 quality dimensions developed by Garvin?
Performance, Features, Reliability, Conformance, Durability, Serviceability, Aesthetics, Perceived Quality
Define 'Performance' as one of Garvin’s Product Quality Dimensions.
Efficiency with which a product achieves its intended purpose
Define 'Features' as one of Garvin’s Product Quality Dimensions.
Attributes that supplement the product’s basic performance
Define 'Reliability' as one of Garvin’s Product Quality Dimensions.
Product’s propensity to perform consistently over the product’s useful life
Define 'Conformance' as one of Garvin’s Product Quality Dimensions.
Adherence to quantifiable specifications
Define 'Durability' as one of Garvin’s Product Quality Dimensions.
Ability to tolerate stress or trauma without failing
Define 'Serviceability' as one of Garvin’s Product Quality Dimensions.
The ease and low cost of repair for a product
Define 'Aesthetics' as one of Garvin’s Product Quality Dimensions.
Degree to which product attributes are matched to consumer preferences
Define 'Perceived Quality' as one of Garvin’s Product Quality Dimensions.
Quality as the customer perceives it…image, recognition, word of mouth
The supply chain encompasses various functions and processes from the raw materials stage to after-sale service.
True
Quality management involves flows like river, including upstream and downstream flows.
True
David Garvin compiled one of the most respected quality dimensions at the Harvard Business School.
True
According to David Garvin, most definitions of quality were found to be existing questions.
False
Quality management requires expertise and quality with the requirements of flexible cross-functional problem solving and employees who can adapt to changing markets.
True
David Garvin found that most definitions of quality were not existing questions.
True
Quality can be defined as a concept that is easily communicated to others, like beauty or love.
False
According to Garvin, if the product conforms to design specifications, it has good quality.
True
The user-based definition of quality implies that if the customer is not satisfied, the product has good quality.
False
Durability is one of the eight quality dimensions developed by Garvin.
True
Serviceability refers to the inability of a product to tolerate stress or trauma without failing.
False
Reliability, as a quality dimension, involves the product's propensity to perform consistently over its useful life.
True
Conformance, as a quality dimension, refers to the ability to tolerate stress or trauma without failing.
False
Aesthetics, as a quality dimension, refers to the degree to which product attributes are matched to consumer preferences.
False
Perceived Quality, as a quality dimension, refers to quality as perceived by the customer, encompassing image and word of mouth.
True
Performance, as a quality dimension, refers to the efficiency with which a product achieves its intended purpose.
True
Test your understanding of differing perspectives on quality in the field of quality management. Explore the concepts of upstream and downstream flows, supply chain, and different functions involved in the process.
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