Podcast
Questions and Answers
What are the dimensions of quality according to David Garvin?
What are the dimensions of quality according to David Garvin?
Transcendent, Product-based, User-based, Manufacturing-based, Value-based
What is the analogy used to describe Quality Management flows?
What is the analogy used to describe Quality Management flows?
Quality Management flows are compared to flows like a river, operating upstream and downstream.
What does the supply chain encompass?
What does the supply chain encompass?
The supply chain encompasses many differing functions and processes from the raw materials stage to after-sale service.
What are the requirements for executing all the processes mentioned in the text?
What are the requirements for executing all the processes mentioned in the text?
According to the text, what did David Garvin find about most definitions of quality?
According to the text, what did David Garvin find about most definitions of quality?
Who compiled one of the most respected quality dimensions, as mentioned in the text?
Who compiled one of the most respected quality dimensions, as mentioned in the text?
What are the five definitions of quality according to Garvin?
What are the five definitions of quality according to Garvin?
What are the 8 quality dimensions developed by Garvin?
What are the 8 quality dimensions developed by Garvin?
Define 'Performance' as one of Garvin’s Product Quality Dimensions.
Define 'Performance' as one of Garvin’s Product Quality Dimensions.
Define 'Features' as one of Garvin’s Product Quality Dimensions.
Define 'Features' as one of Garvin’s Product Quality Dimensions.
Define 'Reliability' as one of Garvin’s Product Quality Dimensions.
Define 'Reliability' as one of Garvin’s Product Quality Dimensions.
Define 'Conformance' as one of Garvin’s Product Quality Dimensions.
Define 'Conformance' as one of Garvin’s Product Quality Dimensions.
Define 'Durability' as one of Garvin’s Product Quality Dimensions.
Define 'Durability' as one of Garvin’s Product Quality Dimensions.
Define 'Serviceability' as one of Garvin’s Product Quality Dimensions.
Define 'Serviceability' as one of Garvin’s Product Quality Dimensions.
Define 'Aesthetics' as one of Garvin’s Product Quality Dimensions.
Define 'Aesthetics' as one of Garvin’s Product Quality Dimensions.
Define 'Perceived Quality' as one of Garvin’s Product Quality Dimensions.
Define 'Perceived Quality' as one of Garvin’s Product Quality Dimensions.
The supply chain encompasses various functions and processes from the raw materials stage to after-sale service.
The supply chain encompasses various functions and processes from the raw materials stage to after-sale service.
Quality management involves flows like river, including upstream and downstream flows.
Quality management involves flows like river, including upstream and downstream flows.
David Garvin compiled one of the most respected quality dimensions at the Harvard Business School.
David Garvin compiled one of the most respected quality dimensions at the Harvard Business School.
According to David Garvin, most definitions of quality were found to be existing questions.
According to David Garvin, most definitions of quality were found to be existing questions.
Quality management requires expertise and quality with the requirements of flexible cross-functional problem solving and employees who can adapt to changing markets.
Quality management requires expertise and quality with the requirements of flexible cross-functional problem solving and employees who can adapt to changing markets.
David Garvin found that most definitions of quality were not existing questions.
David Garvin found that most definitions of quality were not existing questions.
Quality can be defined as a concept that is easily communicated to others, like beauty or love.
Quality can be defined as a concept that is easily communicated to others, like beauty or love.
According to Garvin, if the product conforms to design specifications, it has good quality.
According to Garvin, if the product conforms to design specifications, it has good quality.
The user-based definition of quality implies that if the customer is not satisfied, the product has good quality.
The user-based definition of quality implies that if the customer is not satisfied, the product has good quality.
Durability is one of the eight quality dimensions developed by Garvin.
Durability is one of the eight quality dimensions developed by Garvin.
Serviceability refers to the inability of a product to tolerate stress or trauma without failing.
Serviceability refers to the inability of a product to tolerate stress or trauma without failing.
Reliability, as a quality dimension, involves the product's propensity to perform consistently over its useful life.
Reliability, as a quality dimension, involves the product's propensity to perform consistently over its useful life.
Conformance, as a quality dimension, refers to the ability to tolerate stress or trauma without failing.
Conformance, as a quality dimension, refers to the ability to tolerate stress or trauma without failing.
Aesthetics, as a quality dimension, refers to the degree to which product attributes are matched to consumer preferences.
Aesthetics, as a quality dimension, refers to the degree to which product attributes are matched to consumer preferences.
Perceived Quality, as a quality dimension, refers to quality as perceived by the customer, encompassing image and word of mouth.
Perceived Quality, as a quality dimension, refers to quality as perceived by the customer, encompassing image and word of mouth.
Performance, as a quality dimension, refers to the efficiency with which a product achieves its intended purpose.
Performance, as a quality dimension, refers to the efficiency with which a product achieves its intended purpose.
Flashcards are hidden until you start studying
