Podcast
Questions and Answers
Who is associated with the concept of Continual Improvement in the 1940s?
Who is associated with the concept of Continual Improvement in the 1940s?
- Philip B.
- Edwards Deming (correct)
- Walter Shewhart
- Joseph M. Juran
What is the primary focus of Joseph M. Juran's contributions in the 1950s?
What is the primary focus of Joseph M. Juran's contributions in the 1950s?
- Six Sigma
- Total Quality Management
- Quality Toolbox (correct)
- Continual Improvement
Who is the least known contributor to quality management among the three mentioned?
Who is the least known contributor to quality management among the three mentioned?
- Joseph M. Juran
- Walter A. Shewhart
- Philip B. (correct)
- Edwards Deming
What decade is associated with Edwards Deming's contributions to quality management?
What decade is associated with Edwards Deming's contributions to quality management?
What is the primary focus of Edwards Deming's contributions to quality management?
What is the primary focus of Edwards Deming's contributions to quality management?
What is laboratory accreditation according to ISO/IEC 17025?
What is laboratory accreditation according to ISO/IEC 17025?
What is the primary role of an accreditation body?
What is the primary role of an accreditation body?
What is the purpose of international cooperation between accreditation bodies?
What is the purpose of international cooperation between accreditation bodies?
What type of audit program should a laboratory have?
What type of audit program should a laboratory have?
What is the example of a national accreditation body in Egypt?
What is the example of a national accreditation body in Egypt?
What is essential in an organization's quality management system?
What is essential in an organization's quality management system?
Who is responsible for quality and safety in an organization?
Who is responsible for quality and safety in an organization?
What is a potential consequence of a laboratory accident?
What is a potential consequence of a laboratory accident?
What can be a costly outcome of negligence in laboratory safety?
What can be a costly outcome of negligence in laboratory safety?
What is a secondary effect of a laboratory accident?
What is a secondary effect of a laboratory accident?
What is the primary focus of a horizontal audit?
What is the primary focus of a horizontal audit?
Which of the following is an example of an element that may be reviewed in a horizontal audit?
Which of the following is an example of an element that may be reviewed in a horizontal audit?
What is the purpose of a vertical audit?
What is the purpose of a vertical audit?
What distinguishes a horizontal audit from a vertical audit?
What distinguishes a horizontal audit from a vertical audit?
What is not an example of an element that may be reviewed in a horizontal audit?
What is not an example of an element that may be reviewed in a horizontal audit?
What is the primary purpose of documents in quality management?
What is the primary purpose of documents in quality management?
What is a key characteristic of records in quality management?
What is a key characteristic of records in quality management?
What is the focus of Quality Control (QC) in quality management?
What is the focus of Quality Control (QC) in quality management?
What is the purpose of examining control materials in Quality Control (QC)?
What is the purpose of examining control materials in Quality Control (QC)?
What is the definition of Quality Control (QC) according to ISO 9000:2000?
What is the definition of Quality Control (QC) according to ISO 9000:2000?
Study Notes
Quality Management
- Edwards Deming introduced the concept of continual improvement in the 1940s
- Joseph M. Juran developed the quality toolbox in the 1950s
Accreditation
- Accreditation is the confirmation of a laboratory's competence by an independent third-party accreditation body
- It is a formal recognition of a laboratory's ability to perform specific tasks
- Accreditation bodies are usually regulated by national authorities, and cooperation exists between bodies internationally
- Examples of accreditation bodies include EGAC in Egypt, European Accreditation Cooperation (EA), and International Laboratory Accreditation Cooperation (ILAC)
Laboratory Audit
- A laboratory audit program should include both horizontal and vertical audits
- Horizontal audits review specific elements of the quality system, such as training, equipment, or quality control activities
- Vertical audits involve a random selection of tests to assess the laboratory's overall performance
- Audit programs should include reviewing and inspecting elements such as test methods, complaints, and corrective actions
Quality Responsibility
- Everyone in the laboratory is responsible for quality and safety
- Management is responsible for ensuring the quality management system is in place and operational
Laboratory Accidents
- Laboratory accidents can have secondary effects, including loss of staff confidence, loss of reputation, loss of customers, and increased costs
- Negligence in laboratory safety can be costly
Documents and Records
- Documents communicate information on policies, processes, and procedures, and need to be updated regularly
- Records capture information on worksheets, forms, labels, and charts, and are permanent and unchanging
- Quality control is part of quality management, focused on fulfilling quality requirements according to ISO 9000:2000
- Quality control involves examining control materials to monitor the accuracy and precision of the examination process
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Description
This quiz is about the pioneers of quality management, including Edwards Deming, Joseph M. Juran, and Philip B. Crosby, who contributed to the development of quality control and improvement methods.
