Quality Management Gurus

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Questions and Answers

Who is associated with the concept of Continual Improvement in the 1940s?

Philip B.

Edwards Deming (correct)

Walter Shewhart

Joseph M. Juran

What is the primary focus of Joseph M. Juran's contributions in the 1950s?

Six Sigma

Total Quality Management

Quality Toolbox (correct)

Continual Improvement

Who is the least known contributor to quality management among the three mentioned?

Joseph M. Juran

Walter A. Shewhart

Philip B. (correct)

Edwards Deming

What decade is associated with Edwards Deming's contributions to quality management?

1940s Signup and view all the answers

What is the primary focus of Edwards Deming's contributions to quality management?

Continual Improvement Signup and view all the answers

What is laboratory accreditation according to ISO/IEC 17025?

A formal recognition by an independent third-party accreditation body of a laboratory's competence Signup and view all the answers

What is the primary role of an accreditation body?

To confirm the competence of a testing or calibration laboratory Signup and view all the answers

What is the purpose of international cooperation between accreditation bodies?

To facilitate cooperation between accreditation bodies in different countries Signup and view all the answers

What type of audit program should a laboratory have?

Both horizontal and vertical audit Signup and view all the answers

What is the example of a national accreditation body in Egypt?

EGAC Signup and view all the answers

What is essential in an organization's quality management system?

A documented management system Signup and view all the answers

Who is responsible for quality and safety in an organization?

Everyone in the organization Signup and view all the answers

What is a potential consequence of a laboratory accident?

Loss of staff confidence Signup and view all the answers

What can be a costly outcome of negligence in laboratory safety?

Litigation and insurance costs Signup and view all the answers

What is a secondary effect of a laboratory accident?

Loss of reputation Signup and view all the answers

What is the primary focus of a horizontal audit?

Reviewing multiple elements in the quality system Signup and view all the answers

Which of the following is an example of an element that may be reviewed in a horizontal audit?

Equipment used in the laboratory Signup and view all the answers

What is the purpose of a vertical audit?

To select a random sample of tests for evaluation Signup and view all the answers

What distinguishes a horizontal audit from a vertical audit?

The scope of the audit, with horizontal audits focusing on multiple elements and vertical audits focusing on a specific element Signup and view all the answers

What is not an example of an element that may be reviewed in a horizontal audit?

A specific laboratory test result Signup and view all the answers

What is the primary purpose of documents in quality management?

To communicate information about policies and procedures Signup and view all the answers

What is a key characteristic of records in quality management?

They are permanent and do not change Signup and view all the answers

What is the focus of Quality Control (QC) in quality management?

Fulfilling quality requirements through examining control materials Signup and view all the answers

What is the purpose of examining control materials in Quality Control (QC)?

To monitor the accuracy and precision of the complete examination process Signup and view all the answers

What is the definition of Quality Control (QC) according to ISO 9000:2000?

Part of quality management focused on fulfilling quality requirements Signup and view all the answers

Study Notes

Quality Management

Edwards Deming introduced the concept of continual improvement in the 1940s
Joseph M. Juran developed the quality toolbox in the 1950s

Accreditation

Accreditation is the confirmation of a laboratory's competence by an independent third-party accreditation body
It is a formal recognition of a laboratory's ability to perform specific tasks
Accreditation bodies are usually regulated by national authorities, and cooperation exists between bodies internationally
Examples of accreditation bodies include EGAC in Egypt, European Accreditation Cooperation (EA), and International Laboratory Accreditation Cooperation (ILAC)

Laboratory Audit

A laboratory audit program should include both horizontal and vertical audits
Horizontal audits review specific elements of the quality system, such as training, equipment, or quality control activities
Vertical audits involve a random selection of tests to assess the laboratory's overall performance
Audit programs should include reviewing and inspecting elements such as test methods, complaints, and corrective actions

Quality Responsibility

Everyone in the laboratory is responsible for quality and safety
Management is responsible for ensuring the quality management system is in place and operational

Laboratory Accidents

Laboratory accidents can have secondary effects, including loss of staff confidence, loss of reputation, loss of customers, and increased costs
Negligence in laboratory safety can be costly

Documents and Records

Documents communicate information on policies, processes, and procedures, and need to be updated regularly
Records capture information on worksheets, forms, labels, and charts, and are permanent and unchanging
Quality control is part of quality management, focused on fulfilling quality requirements according to ISO 9000:2000
Quality control involves examining control materials to monitor the accuracy and precision of the examination process

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Description

This quiz is about the pioneers of quality management, including Edwards Deming, Joseph M. Juran, and Philip B. Crosby, who contributed to the development of quality control and improvement methods.