Quality Management Concepts
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What does reliability refer to in the context of quality?

  • The extra features added to a product
  • The probability that a product will operate properly within an expected time frame (correct)
  • The ease of getting repairs for a product
  • The basic operating characteristics of a product

    • Which dimension of quality focuses on the durability of a product?

  • Reliability
  • Durability (correct)
  • Features
  • Conformance

    • What does serviceability in quality management refer to?

  • The performance of a product
  • The aesthetic appeal of a product
  • The ease of getting repairs for a product (correct)
  • The safety features of a product

    • In the context of quality, what is conformance related to?

    <p>The degree to which a product meets pre-established standards</p> Signup and view all the answers

    Which dimension of quality focuses on how a product looks, feels, sounds, smells, or tastes?

    <p>Aesthetic</p> Signup and view all the answers

    What is the main aspect considered under the customer's perspective of quality?

    <p>Quality of design</p> Signup and view all the answers

    What does the dimension 'courtesy' refer to in the context of quality?

    <p>Treating customers well by employees</p> Signup and view all the answers

    Which quality guru focused on strategic quality planning?

    <p>Joseph M. Juran</p> Signup and view all the answers

    What aspect of quality management does the 'quality of conformance' focus on?

    <p>Production process and cost</p> Signup and view all the answers

    Who developed control charts in the 1920s?

    <p>Walter Shewhart</p> Signup and view all the answers

    In quality management, what does the 'fitness for use' aspect refer to from the customer's perspective?

    <p>'Service performed according to design</p> Signup and view all the answers

    What does Kaizen involve?

    <p>Involving everyone in continuous improvement processes</p> Signup and view all the answers

    Which of the following is a key principle of Total Quality Management (TQM)?

    <p>Continuous quality improvement as a strategic goal</p> Signup and view all the answers

    What is the main aim of Lean Six Sigma?

    <p>To remove waste and optimize process flows</p> Signup and view all the answers

    Which tool is used in Six Sigma for capturing the 'voice of the customer'?

    <p>Quality Function Deployment (QFD)</p> Signup and view all the answers

    What type of costs are incurred during product design according to the Cost of Quality concept?

    <p>Prevention Costs</p> Signup and view all the answers

    What is the focus of Quality Circles?

    <p>Involving workers in quality improvement</p> Signup and view all the answers

    Which approach seeks to continually repeat attempts to remove waste in processes?

    <p>Lean Six Sigma</p> Signup and view all the answers

    'Alignment' is critical in which step of the Lean Six Sigma process?

    <p><em>Define</em></p> Signup and view all the answers

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