Podcast
Questions and Answers
What does reliability refer to in the context of quality?
What does reliability refer to in the context of quality?
- The extra features added to a product
- The probability that a product will operate properly within an expected time frame (correct)
- The ease of getting repairs for a product
- The basic operating characteristics of a product
Which dimension of quality focuses on the durability of a product?
Which dimension of quality focuses on the durability of a product?
- Reliability
- Durability (correct)
- Features
- Conformance
What does serviceability in quality management refer to?
What does serviceability in quality management refer to?
- The performance of a product
- The aesthetic appeal of a product
- The ease of getting repairs for a product (correct)
- The safety features of a product
In the context of quality, what is conformance related to?
In the context of quality, what is conformance related to?
Which dimension of quality focuses on how a product looks, feels, sounds, smells, or tastes?
Which dimension of quality focuses on how a product looks, feels, sounds, smells, or tastes?
What is the main aspect considered under the customer's perspective of quality?
What is the main aspect considered under the customer's perspective of quality?
What does the dimension 'courtesy' refer to in the context of quality?
What does the dimension 'courtesy' refer to in the context of quality?
Which quality guru focused on strategic quality planning?
Which quality guru focused on strategic quality planning?
What aspect of quality management does the 'quality of conformance' focus on?
What aspect of quality management does the 'quality of conformance' focus on?
Who developed control charts in the 1920s?
Who developed control charts in the 1920s?
In quality management, what does the 'fitness for use' aspect refer to from the customer's perspective?
In quality management, what does the 'fitness for use' aspect refer to from the customer's perspective?
What does Kaizen involve?
What does Kaizen involve?
Which of the following is a key principle of Total Quality Management (TQM)?
Which of the following is a key principle of Total Quality Management (TQM)?
What is the main aim of Lean Six Sigma?
What is the main aim of Lean Six Sigma?
Which tool is used in Six Sigma for capturing the 'voice of the customer'?
Which tool is used in Six Sigma for capturing the 'voice of the customer'?
What type of costs are incurred during product design according to the Cost of Quality concept?
What type of costs are incurred during product design according to the Cost of Quality concept?
What is the focus of Quality Circles?
What is the focus of Quality Circles?
Which approach seeks to continually repeat attempts to remove waste in processes?
Which approach seeks to continually repeat attempts to remove waste in processes?
'Alignment' is critical in which step of the Lean Six Sigma process?
'Alignment' is critical in which step of the Lean Six Sigma process?
