19 Questions
What does reliability refer to in the context of quality?
The probability that a product will operate properly within an expected time frame
Which dimension of quality focuses on the durability of a product?
Durability
What does serviceability in quality management refer to?
The ease of getting repairs for a product
In the context of quality, what is conformance related to?
The degree to which a product meets pre-established standards
Which dimension of quality focuses on how a product looks, feels, sounds, smells, or tastes?
Aesthetic
What is the main aspect considered under the customer's perspective of quality?
Quality of design
What does the dimension 'courtesy' refer to in the context of quality?
Treating customers well by employees
Which quality guru focused on strategic quality planning?
Joseph M. Juran
What aspect of quality management does the 'quality of conformance' focus on?
Production process and cost
Who developed control charts in the 1920s?
Walter Shewhart
In quality management, what does the 'fitness for use' aspect refer to from the customer's perspective?
'Service performed according to design
What does Kaizen involve?
Involving everyone in continuous improvement processes
Which of the following is a key principle of Total Quality Management (TQM)?
Continuous quality improvement as a strategic goal
What is the main aim of Lean Six Sigma?
To remove waste and optimize process flows
Which tool is used in Six Sigma for capturing the 'voice of the customer'?
Quality Function Deployment (QFD)
What type of costs are incurred during product design according to the Cost of Quality concept?
Prevention Costs
What is the focus of Quality Circles?
Involving workers in quality improvement
Which approach seeks to continually repeat attempts to remove waste in processes?
Lean Six Sigma
'Alignment' is critical in which step of the Lean Six Sigma process?
Define
Explore key concepts related to quality management, including the definition of quality, customer's perspective, fitness for use, and quality of design. Learn about how different design dimensions can impact the overall quality of a product or service.
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