10 Questions
According to the American Society for Quality, quality can be defined as:
Conformance to requirements
According to Dr. Edward Deming, quality should be aimed at the needs of the:
Customer
According to Armand V. Feigenbaum, quality is the total composite of product and services characteristics of:
Marketing, engineering, manufacturing, and maintenance
Which one of the following is NOT a definition of quality mentioned in the text?
A degree of excellence
Quality is a subjective term for which each person has his or her own definition. In technical usage, quality can have two meanings. What are these two meanings?
Characteristics of a product or service that bear on its ability to satisfy stated or implied needs and a product or service free of deficiencies
Which one of the following is NOT a definition of quality mentioned in the text?
Degree of excellence
According to the American Society for Quality, quality can be defined as:
Conformance to requirements
According to Dr. Edward Deming, quality should be aimed at the needs of the:
Customer
According to Armand V. Feigenbaum, quality is the total composite of product and services characteristics of:
Maintenance
Quality is a subjective term for which each person has his or her own definition. In technical usage, quality can have two meanings. What are these two meanings?
Conformance to requirements and degree of excellence
Test your knowledge on quality management and definitions of quality with this quiz. Explore different perspectives on what quality means and how it is defined.
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