Quality Management and Definitions Quiz
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Questions and Answers

According to the American Society for Quality, quality can be defined as:

  • Totality of characteristics which act to satisfy a need
  • Conformance to requirements (correct)
  • A degree of excellence
  • Fitness for use

    • According to Dr. Edward Deming, quality should be aimed at the needs of the:

  • Customer (correct)
  • Engineering
  • Maintenance
  • Marketing

    • According to Armand V. Feigenbaum, quality is the total composite of product and services characteristics of:

  • A degree of excellence
  • Freedom from defects
  • Marketing, engineering, manufacturing, and maintenance (correct)
  • Conformance to requirements

    • Which one of the following is NOT a definition of quality mentioned in the text?

    <p>A degree of excellence</p> Signup and view all the answers

    Quality is a subjective term for which each person has his or her own definition. In technical usage, quality can have two meanings. What are these two meanings?

    <p>Characteristics of a product or service that bear on its ability to satisfy stated or implied needs and a product or service free of deficiencies</p> Signup and view all the answers

    Which one of the following is NOT a definition of quality mentioned in the text?

    <p>Degree of excellence</p> Signup and view all the answers

    According to the American Society for Quality, quality can be defined as:

    <p>Conformance to requirements</p> Signup and view all the answers

    According to Dr. Edward Deming, quality should be aimed at the needs of the:

    <p>Customer</p> Signup and view all the answers

    According to Armand V. Feigenbaum, quality is the total composite of product and services characteristics of:

    <p>Maintenance</p> Signup and view all the answers

    Quality is a subjective term for which each person has his or her own definition. In technical usage, quality can have two meanings. What are these two meanings?

    <p>Conformance to requirements and degree of excellence</p> Signup and view all the answers

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