Quality Management and Definitions Quiz
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Questions and Answers

According to the American Society for Quality, quality can be defined as:

  • Totality of characteristics which act to satisfy a need
  • Conformance to requirements (correct)
  • A degree of excellence
  • Fitness for use

According to Dr. Edward Deming, quality should be aimed at the needs of the:

  • Customer (correct)
  • Engineering
  • Maintenance
  • Marketing

According to Armand V. Feigenbaum, quality is the total composite of product and services characteristics of:

  • A degree of excellence
  • Freedom from defects
  • Marketing, engineering, manufacturing, and maintenance (correct)
  • Conformance to requirements

Which one of the following is NOT a definition of quality mentioned in the text?

<p>A degree of excellence (A)</p> Signup and view all the answers

Quality is a subjective term for which each person has his or her own definition. In technical usage, quality can have two meanings. What are these two meanings?

<p>Characteristics of a product or service that bear on its ability to satisfy stated or implied needs and a product or service free of deficiencies (B)</p> Signup and view all the answers

Which one of the following is NOT a definition of quality mentioned in the text?

<p>Degree of excellence (D)</p> Signup and view all the answers

According to the American Society for Quality, quality can be defined as:

<p>Conformance to requirements (A)</p> Signup and view all the answers

According to Dr. Edward Deming, quality should be aimed at the needs of the:

<p>Customer (C)</p> Signup and view all the answers

According to Armand V. Feigenbaum, quality is the total composite of product and services characteristics of:

<p>Maintenance (B)</p> Signup and view all the answers

Quality is a subjective term for which each person has his or her own definition. In technical usage, quality can have two meanings. What are these two meanings?

<p>Conformance to requirements and degree of excellence (C)</p> Signup and view all the answers

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