Quality Assurance in Health Care Course Objectives

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According to the Deming's 85/15 rule, what percentage of faults lie with systems, processes, structures, and practices in an organization?

95%
75%
65%
85% (correct)

What does the principle of quality emphasize in terms of achieving best results?

It emphasizes setting the right processes and procedures (correct)
It emphasizes the importance of individual skills
It emphasizes controlling inputs and outputs
It emphasizes avoiding mistakes in the workplace

In the context of data and information usage, what does the decision making depend on?

The number of options available
The speed of information processing
The accuracy of data collection (correct)
The availability of resources

What does the principle of teamwork emphasize regarding the responsibility for quality?

Quality is everyone's responsibility (B) Signup and view all the answers

What are some positive outcomes of effective teamwork on health care, according to the text?

Reduced length of stay (A) Signup and view all the answers

What are some barriers to team effectiveness mentioned in the text?

Defensiveness, fatigue, and distractions (D) Signup and view all the answers

Who are considered as internal customers in a health institution, based on the text?

Doctors, nurses, and administrators (D) Signup and view all the answers

"To avoid mistakes in the future requires a strong system for workers and service providers to adhere to" - What does this statement emphasize?

"The importance of following a strong system" (B) Signup and view all the answers

"Usually in the health service there is less control over the inputs (human - material financial) and the results unless working on the processes and procedures" - What does this statement imply?

"Processes and procedures are crucial for controlling inputs and results" (A) Signup and view all the answers

"Most standards set for procedures and processes are more than the standards set for inputs and outputs" - What does this indicate?

"Procedures and processes have higher importance than inputs and outputs" (C) Signup and view all the answers

According to the text, what does effective teamwork require?

Consistency in team membership (B) Signup and view all the answers

What is emphasized as an important principle that needs time to build according to the text?

Data collection accuracy (B) Signup and view all the answers

What is the definition of quality in healthcare according to the given text?

Quality means doing the right things to the right people at the right time (A) Signup and view all the answers

Which of the following is NOT one of the dimensions of quality in healthcare as mentioned in the text?

Affordability (B) Signup and view all the answers

What is the primary focus of the PDCA methodology mentioned in the text?

Continuous quality improvement (A) Signup and view all the answers

What does the text emphasize about the extent of health care services related to quality?

Improving desired health outcomes is the primary goal (C) Signup and view all the answers

According to the text, what is the role of accreditation in improving healthcare quality?

Accreditation helps in improving patient populations' safety and health outcomes (C) Signup and view all the answers

What does the text indicate as an essential principle for quality improvement in healthcare?

Involvement in performance evaluation using PDCA methodology (B) Signup and view all the answers

What is the primary focus of healthcare policy and procedures according to the text?

Enhancing patient populations' safety and health outcomes (D) Signup and view all the answers

What is the main purpose of understanding basic infection control (IC) concepts as mentioned in the text?

To promote patient safety and prevent infections (A) Signup and view all the answers

Which of the following is NOT a part of the dimensions of quality in healthcare according to the given text?

Affordability (C) Signup and view all the answers

What is the focus of accreditation in relation to healthcare quality improvement as mentioned in the text?

Enhancing patient safety and health outcomes (A) Signup and view all the answers

What is highlighted as an essential task of Quality Management office according to the given text?

Improving patient safety and health outcomes through quality initiatives (B) Signup and view all the answers

What is the main driver of the quality movement in the world?

Safety (A) Signup and view all the answers

Which dimension of quality in healthcare focuses on the ability of the practitioner to provide healthcare to patients in the correct manner?

Technical competence (A) Signup and view all the answers

What does the term 'Appropriateness' refer to in the context of quality in healthcare?

The relationship between intervention care and the individual's medical needs (A) Signup and view all the answers

What is the focus of 'Customer focus' in principles of quality management?

Involving every function and department in continuously meeting or exceeding customer expectations (D) Signup and view all the answers

Which dimension of quality in healthcare focuses on assessing whether services are good enough and fit for their purpose?

Efficiency (C) Signup and view all the answers

What is the main cause of errors according to the Institute of International Medicine in the United States of America?

System errors or mistakes (C) Signup and view all the answers

Which dimension of quality in healthcare emphasizes assessing whether a service is good enough and fit for its purpose?