Podcast
Questions and Answers
What role does the governing body have in ensuring the quality of care provided by the organization?
What role does the governing body have in ensuring the quality of care provided by the organization?
The governing body is responsible for overseeing the quality performance of the organization and setting expectations.
What are some key performance indicators that can help measure the quality of the services provided?
What are some key performance indicators that can help measure the quality of the services provided?
Key performance indicators include number of clients who died or were harmed by patient safety incidents, quality of worklife, number of complaints, and client experience results.
How can the governing body use quality performance data to make decisions?
How can the governing body use quality performance data to make decisions?
The governing body can use information about the quality performance of the organization to make resource allocation decisions and set priorities and expectations.
Study Notes
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The governing body is responsible for the quality of care provided by the organization.
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The governing body needs to be aware of key quality and safety principles in order to effectively oversee the quality performance of the organization.
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Quality performance indicators need to be directly linked to strategic goals and objectives and balanced across a number of priority areas.
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The governing body can demonstrate a clear commitment to quality when it is a standing agenda item at each meeting.
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Often the governing body overestimates the quality performance of the organization, so discussions need to be supported with indicator data and feedback from clients and families.
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A small number of easily understood performance indicators that measure quality at the system level (‘big-dot’ indicators) such as number of clients who died or were harmed by patient safety incidents, quality of worklife, number of complaints, and client experience results will help answer the question “are the services we provide getting better?”
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Quality performance indicators need to be directly linked to strategic goals and objectives and balanced across a number of priority areas.
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The governing body can use information about the quality performance of the organization to make resource allocation decisions and set priorities and expectations.
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Description
Test your knowledge on the responsibilities of the governing body in ensuring the quality of care provided by an organization, including key principles, performance indicators, and resource allocation decisions.
