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Healthcare Culture Change

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Questions and Answers

What is a key reason why clinicians and managers need to rely on data?

To eliminate the fear of censure or reprisal
To monitor, assess, and improve the delivery of care (correct)
To ensure front-line workers are involved in change
To educate employees on processes to prevent errors

Why are employees reluctant to report errors?

They fear censure or reprisal (correct)
They are not involved in the delivery of care
They are not invested in the change
They are not educated on the processes to prevent them

What is a consequence of not involving front-line workers in change?

Increased employee education
Improved delivery of care
Reduced fear of censure or reprisal
Limited success of the change (correct)

What is a common occurrence despite education and processes designed to prevent them?

Mistakes and errors (D) Signup and view all the answers

Why is culture change necessary?

Because mistakes and errors are made regardless of education and processes (A) Signup and view all the answers

What is a primary obstacle to effectively preventing mistakes and errors?

Human fallibility despite education and processes (D) Signup and view all the answers

Why is it crucial to involve front-line workers in change initiatives?

To leverage their knowledge and expertise (C) Signup and view all the answers

What is a significant barrier to open disclosure of errors?

Fear of censure or reprisal (B) Signup and view all the answers

What is a critical component of effective care delivery?

Data-driven decision making (A) Signup and view all the answers

What is a key outcome of a culture change in healthcare organizations?

Enhanced patient safety (A) Signup and view all the answers

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