Chapter 4: Consumer and Organizational Buyer Behavior
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Questions and Answers

What is one of the important differences in emphasis between consumer and organizational buying?

  • Fewer potential buyers in organizational buying (correct)
  • More emotional factors in organizational buying
  • Fewer potential buyers in consumer buying
  • More rational decision-making in consumer buying
  • Why is it important for suppliers to invest in long-term relationships with large customers?

  • To maintain business with important customers (correct)
  • To reduce the influence of large customers
  • To enhance key account selling
  • To increase competition among the customers
  • What is the significance of the growth of key account selling?

  • It results in more rational decision-making
  • It emphasizes the importance of large customers
  • It leads to a decrease in potential buyers
  • It reflects the close relationship between buyers and sellers (correct)
  • What is likely true about organizational buying compared to consumer buying?

    <p>Organizational buying involves fewer potential buyers</p> Signup and view all the answers

    Why is it important for marketers to understand the differences between consumer and organizational buying?

    <p>To tailor marketing efforts according to buyer behavior</p> Signup and view all the answers

    What is reflected in the fact that 80% of output in industrial product marketing is sold to 10–15 organizations?

    <p>The importance of close relationships with buyers</p> Signup and view all the answers

    In business-to-business marketing, why do sellers often tailor their product offerings to meet the specific requirements of buyers?

    <p>To increase the potential revenue from the products</p> Signup and view all the answers

    What may be demanded by an organizational buyer in a powerful negotiating position with a seller?

    <p>Concessions in return for placing the order</p> Signup and view all the answers

    Why are business-to-business markets sometimes characterized by a contract being agreed before the product is made?

    <p>To ensure a guaranteed revenue for sellers</p> Signup and view all the answers

    Which factor makes organizational buying more complex?

    <p>Influence of different levels of organization on purchase decisions</p> Signup and view all the answers

    What is the main focus of understanding customers in consumer buying behavior?

    <p>Understanding their buying habits and preferences</p> Signup and view all the answers

    What makes decision making in consumer purchases more complex when made by a buying center, such as a household?

    <p>A number of individuals may interact to influence the purchase decision</p> Signup and view all the answers

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