Public Sector Quality Management Chapter 1
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Questions and Answers

In the traditional view of quality, who is responsible for quality?

  • Everybody in the organization
  • Employees and the quality officer (correct)
  • Only the quality department
  • Only employees

    • What percentage of quality problems are attributed to management's fault, according to Goetsch (2010)?

  • 90%
  • 85% (correct)
  • 95%
  • 70%

    • How are supplier relationships viewed in the traditional view of quality?

  • Neutral, with a focus on product quality
  • Only focused on price
  • Short term and cost oriented (correct)
  • Long term and quality oriented

    • Who is responsible for quality in the total quality view?

    <p>Everybody in the organization (B)</p> Signup and view all the answers

    How are supplier relationships viewed in the total quality view?

    <p>Long term and quality oriented (A)</p> Signup and view all the answers

    In the traditional view, who was held responsible for a faulty product during the craftsmanship era?

    <p>The craftsman (A)</p> Signup and view all the answers

    What is the primary focus of TQ View-Quality?

    <p>Customer satisfaction and defect prevention (A)</p> Signup and view all the answers

    How are defects measured in the TQ View?

    <p>Defects per million (A)</p> Signup and view all the answers

    What is the traditional view of quality in terms of defects?

    <p>Defects are expected and acceptable (C)</p> Signup and view all the answers

    How is quality achieved in the TQ View?

    <p>Through product and process design (A)</p> Signup and view all the answers

    What is the main difference between traditional and total quality views on productivity and quality?

    <p>Traditional views assume that productivity and quality are always in conflict, whereas total quality views believe that lasting productivity gains can be achieved through quality improvements. (D)</p> Signup and view all the answers

    What is the traditional view of quality as a function?

    <p>Quality is a separate function (A)</p> Signup and view all the answers

    According to the traditional view, how is quality defined?

    <p>As meeting customer specifications and defined by the management. (A)</p> Signup and view all the answers

    What is the total quality view on how quality is measured?

    <p>By measuring customer satisfaction and feedback. (D)</p> Signup and view all the answers

    What is the goal of TQ View-Quality in terms of defects?

    <p>To prevent defects using effective control systems (A)</p> Signup and view all the answers

    What is the main difference between traditional and total quality views on how quality is defined?

    <p>Traditional views focus on meeting customer specifications, while total quality views focus on satisfying customers and exceeding their expectations. (C)</p> Signup and view all the answers

    What is the implication of the total quality view on productivity and quality?

    <p>Lasting productivity gains can be achieved through quality improvements. (D)</p> Signup and view all the answers

    How does the traditional view measure quality?

    <p>By establishing an acceptable level of nonconformance and measuring against that benchmark. (B)</p> Signup and view all the answers

    What is necessary for inculcating the right habit?

    <p>Character development (A)</p> Signup and view all the answers

    According to Islamic teachings, what should accompany every action (good deed)?

    <p>Clear intention (objective) (A)</p> Signup and view all the answers

    What is the state of the soul that initiates all physical actions?

    <p>Character (B)</p> Signup and view all the answers

    What is the direct concern of the proper development of the soul?

    <p>Feelings, passion, attitude, likes and dislikes (D)</p> Signup and view all the answers

    What is demanded by Islam from its adherents?

    <p>To do more than what is minimally required (C)</p> Signup and view all the answers

    What is important for the improvement of work ethics, corporate culture, and the like?

    <p>Programme for character development (C)</p> Signup and view all the answers

    What is a fundamental aspect of Islam's perspective on quality?

    <p>Proficiency and efficiency (A)</p> Signup and view all the answers

    What is the name of the quality management standard based on Islamic principles?

    <p>IQOMS 313 (D)</p> Signup and view all the answers

    What is the purpose of frequently evaluating one's deeds in Islam?

    <p>To evaluate one's good and bad deeds daily (B)</p> Signup and view all the answers

    What is the core aspect of Islamic quality?

    <p>Relationship among human and between human and Allah SWT (C)</p> Signup and view all the answers

    What is the importance of sincerity in Islamic quality?

    <p>It is combined with excellence and commitment (B)</p> Signup and view all the answers

    What is the role of Muslim in Islamic quality?

    <p>To strive towards excellence all the time (A)</p> Signup and view all the answers

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