Public Sector Quality Management Chapter 1

In the traditional view of quality, who is responsible for quality?

Everybody in the organization
Employees and the quality officer (correct)
Only the quality department
Only employees

What percentage of quality problems are attributed to management's fault, according to Goetsch (2010)?

90%
85% (correct)
95%
70%

How are supplier relationships viewed in the traditional view of quality?

Neutral, with a focus on product quality
Only focused on price
Short term and cost oriented (correct)
Long term and quality oriented

Who is responsible for quality in the total quality view?

Everybody in the organization (B) Signup and view all the answers

How are supplier relationships viewed in the total quality view?

Long term and quality oriented (A) Signup and view all the answers

In the traditional view, who was held responsible for a faulty product during the craftsmanship era?

The craftsman (A) Signup and view all the answers

What is the primary focus of TQ View-Quality?

Customer satisfaction and defect prevention (A) Signup and view all the answers

How are defects measured in the TQ View?

Defects per million (A) Signup and view all the answers

What is the traditional view of quality in terms of defects?

Defects are expected and acceptable (C) Signup and view all the answers

How is quality achieved in the TQ View?

Through product and process design (A) Signup and view all the answers

What is the main difference between traditional and total quality views on productivity and quality?

Traditional views assume that productivity and quality are always in conflict, whereas total quality views believe that lasting productivity gains can be achieved through quality improvements. (D) Signup and view all the answers

What is the traditional view of quality as a function?

Quality is a separate function (A) Signup and view all the answers

According to the traditional view, how is quality defined?

As meeting customer specifications and defined by the management. (A) Signup and view all the answers

What is the total quality view on how quality is measured?

By measuring customer satisfaction and feedback. (D) Signup and view all the answers

What is the goal of TQ View-Quality in terms of defects?

To prevent defects using effective control systems (A) Signup and view all the answers

What is the main difference between traditional and total quality views on how quality is defined?

Traditional views focus on meeting customer specifications, while total quality views focus on satisfying customers and exceeding their expectations. (C) Signup and view all the answers

What is the implication of the total quality view on productivity and quality?

Lasting productivity gains can be achieved through quality improvements. (D) Signup and view all the answers

How does the traditional view measure quality?

By establishing an acceptable level of nonconformance and measuring against that benchmark. (B) Signup and view all the answers

What is necessary for inculcating the right habit?

Character development (A) Signup and view all the answers

According to Islamic teachings, what should accompany every action (good deed)?

Clear intention (objective) (A) Signup and view all the answers

What is the state of the soul that initiates all physical actions?

Character (B) Signup and view all the answers

What is the direct concern of the proper development of the soul?

Feelings, passion, attitude, likes and dislikes (D) Signup and view all the answers

What is demanded by Islam from its adherents?

To do more than what is minimally required (C) Signup and view all the answers

What is important for the improvement of work ethics, corporate culture, and the like?

Programme for character development (C) Signup and view all the answers

What is a fundamental aspect of Islam's perspective on quality?

Proficiency and efficiency (A) Signup and view all the answers

What is the name of the quality management standard based on Islamic principles?

IQOMS 313 (D) Signup and view all the answers

What is the purpose of frequently evaluating one's deeds in Islam?

To evaluate one's good and bad deeds daily (B) Signup and view all the answers

What is the core aspect of Islamic quality?

Relationship among human and between human and Allah SWT (C) Signup and view all the answers

What is the importance of sincerity in Islamic quality?

It is combined with excellence and commitment (B) Signup and view all the answers

What is the role of Muslim in Islamic quality?

To strive towards excellence all the time (A) Signup and view all the answers