Podcast
Questions and Answers
According to Goetsch and Davis, quality is a static state associated with products, services, people, and environments.
According to Goetsch and Davis, quality is a static state associated with products, services, people, and environments.
False (B)
The definition of quality is determined by society in general.
The definition of quality is determined by society in general.
False (B)
Low-priced products can never be considered as having high quality.
Low-priced products can never be considered as having high quality.
False (B)
Fred Smith, CEO of Federal Express, defines quality as doing the right thing right the first time.
Fred Smith, CEO of Federal Express, defines quality as doing the right thing right the first time.
The US Department of Defense (DOD) defines quality as doing the right thing right the first time.
The US Department of Defense (DOD) defines quality as doing the right thing right the first time.
Quality only applies to products and services.
Quality only applies to products and services.
Quality is solely determined by the manufacturer's perspective.
Quality is solely determined by the manufacturer's perspective.
Quality Assurance and Quality Control are often used interchangeably.
Quality Assurance and Quality Control are often used interchangeably.
One of the principles of Quality Assurance is 'Fit for purpose' and 'Right first time'.
One of the principles of Quality Assurance is 'Fit for purpose' and 'Right first time'.
Quality Control involves only two processes: evaluating quality performance and comparing it to goals.
Quality Control involves only two processes: evaluating quality performance and comparing it to goals.
Quality Assurance emphasizes testing products to uncover defects.
Quality Assurance emphasizes testing products to uncover defects.
Quality Control is primarily focused on improving and stabilizing production.
Quality Control is primarily focused on improving and stabilizing production.
Total Quality is an approach to doing business that aims to minimize the competitiveness of an organization.
Total Quality is an approach to doing business that aims to minimize the competitiveness of an organization.
The 'Big Q' in Total Quality refers to the quality of products only.
The 'Big Q' in Total Quality refers to the quality of products only.
A comprehensive strategic plan is a key element of Total Quality.
A comprehensive strategic plan is a key element of Total Quality.
Total Quality focuses on the quality of one element or individual quality criteria within an individual element satisfaction.
Total Quality focuses on the quality of one element or individual quality criteria within an individual element satisfaction.
Customer Focus is only external, focusing on the quality of products and services delivered.
Customer Focus is only external, focusing on the quality of products and services delivered.
Total Quality aims to meet but not exceed customers' expectations.
Total Quality aims to meet but not exceed customers' expectations.
Total Quality Management involves a short term commitment to ensure quality improvement in an organization.
Total Quality Management involves a short term commitment to ensure quality improvement in an organization.
Teamwork is essential in Total Quality Management to unite all departments within an organization.
Teamwork is essential in Total Quality Management to unite all departments within an organization.
Education and training are not important for continuous improvement in Total Quality Management.
Education and training are not important for continuous improvement in Total Quality Management.
In Total Quality Management, freedom comes from lack of control and empowerment.
In Total Quality Management, freedom comes from lack of control and empowerment.
In Total Quality Management, unity of purpose is not essential for employees to work toward a common goal.
In Total Quality Management, unity of purpose is not essential for employees to work toward a common goal.
Employee involvement and empowerment are not important in Total Quality Management decision-making processes.
Employee involvement and empowerment are not important in Total Quality Management decision-making processes.
