24 Questions
According to Goetsch and Davis, quality is a static state associated with products, services, people, and environments.
False
The definition of quality is determined by society in general.
False
Low-priced products can never be considered as having high quality.
False
Fred Smith, CEO of Federal Express, defines quality as doing the right thing right the first time.
False
The US Department of Defense (DOD) defines quality as doing the right thing right the first time.
True
Quality only applies to products and services.
False
Quality is solely determined by the manufacturer's perspective.
False
Quality Assurance and Quality Control are often used interchangeably.
False
One of the principles of Quality Assurance is 'Fit for purpose' and 'Right first time'.
True
Quality Control involves only two processes: evaluating quality performance and comparing it to goals.
False
Quality Assurance emphasizes testing products to uncover defects.
False
Quality Control is primarily focused on improving and stabilizing production.
True
Total Quality is an approach to doing business that aims to minimize the competitiveness of an organization.
False
The 'Big Q' in Total Quality refers to the quality of products only.
False
A comprehensive strategic plan is a key element of Total Quality.
True
Total Quality focuses on the quality of one element or individual quality criteria within an individual element satisfaction.
False
Customer Focus is only external, focusing on the quality of products and services delivered.
False
Total Quality aims to meet but not exceed customers' expectations.
False
Total Quality Management involves a short term commitment to ensure quality improvement in an organization.
False
Teamwork is essential in Total Quality Management to unite all departments within an organization.
True
Education and training are not important for continuous improvement in Total Quality Management.
False
In Total Quality Management, freedom comes from lack of control and empowerment.
False
In Total Quality Management, unity of purpose is not essential for employees to work toward a common goal.
False
Employee involvement and empowerment are not important in Total Quality Management decision-making processes.
False
This quiz covers the definition of quality, quality assurance, quality control, and total quality management. It also explores the Islamic perspective on quality and compares traditional views of quality with total quality views.
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