Psychology: Job Stress and Burnout

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Questions and Answers

What is the main objective of occupational health?

To provide free healthcare to all employees

To promote and maintain the highest physical, mental, and social well-being of workers (correct)

To reduce the number of working hours for employees

To maximize profits for the company

According to WHO (1981), what are some of the contextual factors contributing to job stress among health professionals?

Low demands, absence of role models, temporal limitations

High demands, absence of role models, temporal limitations (correct)

High demands, presence of role models, unlimited time

Low demands, abundance of role models, unlimited time

What are some of the factors related to patients that contribute to job stress among health professionals?

Certainty of medical prognosis, biological and psychological impairment, dependence

Uncertainty of medical prognosis, biological and psychological impairment, dependence (correct)

Certainty of medical prognosis, absence of impairment, independence

Uncertainty of medical prognosis, absence of impairment, independence

How does job stress impact health professionals’ social networks?

It extends their social networks Signup and view all the answers

What does occupational health aim to prevent?

Health damage Signup and view all the answers

According to WHO (1959), what is the main objective of occupational health?

To promote and maintain the highest physical, mental, and social well-being of workers Signup and view all the answers

What are some consequences of job stress?

Negative impact on health, social isolation, reduced intellectual capacity Signup and view all the answers

What does job stress do to our feeling of value to society?

Makes us feel valuable to society Signup and view all the answers

What are the three components of burnout syndrome according to Maslach?

Emotional exhaustion, depersonalization, and personal accomplishment Signup and view all the answers

What did Edelwich & Brodsky identify as the stages of burnout?

Enthusiasm, stagnation, frustration, apathy, and distancing Signup and view all the answers

What is the main difference between stress and burnout?

Stress leads to distress which could result in burnout, while stress is a state of physical and psychological hyperactivation; burnout produces helplessness Signup and view all the answers

What is the purpose of the Maslach Burnout Inventory (MBI)?

To measure burnout with 22 questions using Likert-type answers and three subscales Signup and view all the answers

What are some consequences of burnout mentioned in the text?

Personal, psychological, laboral, and social consequences Signup and view all the answers

What are the characteristics of the 'distancing' stage of burnout according to Edelwich & Brodsky?

Lack of emotional and labor adherence to the profession Signup and view all the answers

What is the key characteristic of emotional exhaustion in burnout syndrome?

Loss of emotional resources and energy Signup and view all the answers

What is depersonalization in the context of burnout?

Negative attitude and cynical responses towards clients Signup and view all the answers

What are the recommended lifestyle changes for preventing burnout?

Personal lifestyle changes (proper sleeping and resting time, eating properly) Signup and view all the answers

How does burnout differ from stress in terms of its impact on individuals?

Burnout produces helplessness while stress leads to distress which could result in burnout Signup and view all the answers

What are the possible laboral consequences of burnout?

Absenteeism and productivity decrease Signup and view all the answers

Study Notes

Cristina Maslach introduced the term "burnout" at the Annual Congress of American Psychology Association in 1976.
Burnout is a syndrome of emotional exhaustion, depersonalization, and reduced personal accomplishment among individuals who do "people work."
Burnout represents erosion in value, dignity, spirit, and will, a malady that spreads gradually over time.
Staff members suffering from burnout may display cynical and callous attitudes towards those they serve.
Stress and burnout are different: stress leads to distress which could result in burnout, while stress is a state of physical and psychological hyperactivation, burnout produces helplessness.
Burnout has three components: emotional exhaustion, depersonalization, and personal accomplishment.
Emotional exhaustion is characterized by loss of emotional resources and energy.
Depersonalization involves negative attitude and cynical responses towards clients.
Personal accomplishment is marked by reduced personal realization and loss of self-confidence.
Maslach also developed the Burnout Inventory (MBI) to measure burnout, consisting of 22 questions with five graded Likert-type answers and three subscales.
Edelwich & Brodsky identified five stages of burnout: enthusiasm, stagnation, frustration, apathy, and distancing.
In each stage, specific characteristics are present: idealism, disconnecting, reality-expectations confrontation, performance does not matter, and lack of emotional and labor adherence to the profession.
Burnout has several consequences: personal (chronic fatigue, headaches, sleeping problems, etc.), psychological (irritability, aggressivity, low concentration, etc.), laboral (absenteeism, productivity decrease, etc.), and social (family problems, isolation, etc.).
Prevention and treatment of burnout include personal lifestyle changes (proper sleeping and resting time, eating properly, etc.), labor lifestyle adjustments (establishing realistic objectives and goals, improving relationships, etc.), and work organization improvements (creating a healthy job environment, promoting democratic leadership, etc.).

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Description

This quiz covers the topics of job stress, its consequences, and burnout. It explores the impact of job stress on health and occupational health guidelines. Test your knowledge on stress and burnout in the workplace.