Psychology Chapter 3: Attitudes and Job Satisfaction

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Questions and Answers

Sarah is a skilled communicator who can easily identify and understand the emotions of others. She is also adept at responding appropriately to those emotions. What component of Emotional Intelligence (EI) is Sarah demonstrating?

Using emotions

Perceiving emotions

Managing emotions

Understanding emotions (correct)

Mark is content with the challenging nature of his work but feels dissatisfied with the lack of social interaction in his workplace. Which job satisfaction factor is primarily influencing Mark's overall satisfaction?

Work itself (correct)

Pay

Job security

Social component

Jane, a strong advocate for environmental sustainability, finds herself employed at a company that heavily pollutes the environment. What action is Jane likely to take to minimize the dissonance between her beliefs and her work environment?

Ignore the environmental issues to focus on other aspects of the job

Quit her job immediately

Attempt to influence the company's environmental practices through internal channels

Rationalize the company's actions by highlighting its positive contributions (correct)

Emma receives positive feedback from her manager, which elevates her mood and enhances her productivity. This situation exemplifies which theory?

Affective Events Theory (C) Signup and view all the answers

A customer service representative is required to maintain a cheerful demeanor, even when interacting with rude customers. This scenario illustrates which concept?

Emotional labor (C) Signup and view all the answers

Which of the following best describes the difference between emotions and moods?

Emotions are typically directed at a specific target, while moods are not. (A) Signup and view all the answers

Which of the following is NOT considered a basic emotion?

Love (B) Signup and view all the answers

According to Affective Events Theory (AET), what is the primary factor that influences an employee's emotional reactions at work?

The events that occur at work (A) Signup and view all the answers

Which of the following is an example of surface acting in emotional labor?

A salesperson feigning enthusiasm for a product they do not actually like. (B) Signup and view all the answers

Which of the following is NOT a benefit of emotional intelligence (EI) in the workplace?

Enhanced physical performance (A) Signup and view all the answers

Which of the following is an example of emotional regulation technique?

Expressing your emotions in a healthy and constructive way (C) Signup and view all the answers

How can managers contribute to a positive emotional climate in the workplace?

By modeling positive emotions and providing positive feedback (B) Signup and view all the answers

According to the content, how does emotional contagion impact customer service?

It can negatively impact customer satisfaction if the representative is experiencing negative emotions. (C) Signup and view all the answers

Which of the following is NOT a component of an attitude?

Motivational (D) Signup and view all the answers

Which type of organizational commitment involves a sense of obligation to stay with an organization?

Normative commitment (C) Signup and view all the answers

Which of the following is a measure of job satisfaction that focuses on overall job satisfaction with a limited number of questions?

Single global rating (A) Signup and view all the answers

Which of the following job attitudes is most strongly correlated with job satisfaction?

The work itself (D) Signup and view all the answers

Which of the following is NOT an outcome of job satisfaction?

Motivation (D) Signup and view all the answers

Which of the following is an example of counterproductive work behavior (CWB)?

Gossiping about colleagues (D) Signup and view all the answers

Which of the following is NOT a benefit of job satisfaction?

Increased job security (A) Signup and view all the answers

Study Notes

Chapter 3: Attitudes and Job Satisfaction

Attitudes: Consisting of three components:
- Cognitive: Opinions or beliefs (e.g., "This task is important").
- Affective: Emotions or feelings (e.g., "I dislike this job").
- Behavioral: Intentions to act (e.g., "I will quit this job").
Cognitive Dissonance: Inconsistency between attitudes or between behavior and attitudes.
- Reduced by factors like importance of elements, control over elements and the rewards for maintaining the dissonance.
Major Job Attitudes:
- Job Satisfaction: Positive feelings about a job.
- Job Involvement: Psychological identification with the job.
- Organizational Commitment: Emotional attachment to the organization (affective, continuance, and normative).
- Perceived Organizational Support (POS): Belief the organization values employee contributions.
- Employee Engagement: Involvement and enthusiasm for work.
Measuring Job Satisfaction:
- Single Global Rating: Overall satisfaction with few questions.
- Summation Score Method: Satisfaction with various job aspects.
Causes of Job Satisfaction:
- The work itself: Strongest correlation with satisfaction.
- Social component: Work relationships.
- Pay: Important until a comfortable living level.
- Corporate Social Responsibility (CSR): Positive impact on satisfaction.
Outcomes of Job Satisfaction:
- Exit: Leaving the organization.
- Voice: Actively improving conditions.
- Loyalty: Waiting optimistically for improvements.
- Neglect: Allowing conditions to worsen.
Counterproductive Work Behavior (CWB):

Chapter 4: Emotions and Moods

Emotions vs. Moods:
- Emotions: Intense, short-lived feelings directed at something or someone.
- Moods: Less intense, longer-lived feelings without a specific target.
Basic Emotions: Anger, fear, sadness, happiness, disgust, surprise.
Moral Emotions: Emotions linked to moral judgments (e.g., moral disgust).
Positive and Negative Affect:
- Positive Affect: Excitement, enthusiasm.
- Negative Affect: Nervousness, stress.
Sources of Emotions and Moods:
- Personality, time of day/week, weather, stress, sleep, exercise, age and gender.
Emotional Labor: Managing emotions for job requirements.
- Surface Acting: Hiding true emotions.
- Deep Acting: Trying to feel required emotions.
Affective Events Theory (AET): Work events trigger emotional reactions, impacting performance and satisfaction.
Emotional Intelligence (EI): Perceiving, understanding, and regulating emotions.

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Description

Explore key concepts related to attitudes and job satisfaction in this quiz. Learn about cognitive, affective, and behavioral components of attitudes, as well as the implications of cognitive dissonance. Test your understanding of major job attitudes like job satisfaction, job involvement, and organizational commitment.