Emotion and Stress

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to Lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

Which of the following is NOT a core component of burnout?

  • Reduced professional efficacy
  • Increased job satisfaction (correct)
  • Cynicism
  • Emotional exhaustion

According to the content, what is a primary cause of burnout?

  • A persistent imbalance of demands over resources (correct)
  • A balance between job demands and available resources
  • Having job values that are perfectly aligned with the organization's values
  • Having a surplus of resources and very little work

According to the Job Demands-Resources model, which of the following is considered a job demand?

  • Autonomy
  • Role ambiguity (correct)
  • Support from supervisors
  • Coaching

Which of the following is described as a 'job resource' in the Job Demands-Resources model?

<p>Feedback (B)</p> Signup and view all the answers

According to the content, which of the following is a job-related outcome of burnout?

<p>Increased absenteeism (B)</p> Signup and view all the answers

What is the key distinction between stress and eustress?

<p>Stress is psychologically detrimental, whereas eustress is psychologically beneficial. (B)</p> Signup and view all the answers

Which situation exemplifies role ambiguity as a stressor?

<p>A new employee is unsure how to prioritize tasks and meet expectations due to unclear procedures. (D)</p> Signup and view all the answers

According to the transactional model of stress, what is the purpose of the primary appraisal process?

<p>To assess the significance of a situation for an individual. (D)</p> Signup and view all the answers

If a person is using emotion-focused coping, what is the primary goal?

<p>To manage their internal response to stress. (B)</p> Signup and view all the answers

Which of the following best represents the concept of 'emotional labor'?

<p>The management of emotions as part of one's job role. (C)</p> Signup and view all the answers

What three components are encompassed by emotional labor?

<p>Emotional demands, emotional regulation, and emotional performance. (D)</p> Signup and view all the answers

When is emotional labor MOST likely to have a negative effect on an employee?

<p>When the employee pretends to feel positive emotions that they do not genuinely feel. (B)</p> Signup and view all the answers

What is one potential benefit of emotional labor when it is genuine for the individual?

<p>Increased satisfaction at work. (B)</p> Signup and view all the answers

Flashcards

Burnout

A state of emotional and physical exhaustion caused by prolonged or excessive stress.

Emotional Exhaustion

Feeling physically and mentally drained from work, often lacking the energy to do your job well.

Cynicism

A negative and detached attitude towards work, colleagues, and clients.

Reduced Professional Efficacy

Feeling incapable of performing your job effectively, doubting your skills and abilities.

Signup and view all the flashcards

Job Demands-Resources Model (JD-R)

A model that explains burnout by considering the interplay between job demands and resources available to employees.

Signup and view all the flashcards

Eustress

A response to demanding situations that is psychologically beneficial, leading to increased energy and motivation.

Signup and view all the flashcards

Stressors

Causes of stress or eustress, such as demanding circumstances or pressures.

Signup and view all the flashcards

Role Conflict

A situation where an individual faces conflicting role expectations that cannot be fulfilled.

Signup and view all the flashcards

Role Ambiguity

A situation where the expectations and standards of a role are unclear or poorly defined.

Signup and view all the flashcards

Primary Appraisal Process

An evaluation of the significance of a situation for an individual, determining if it's a positive or negative challenge.

Signup and view all the flashcards

Secondary Appraisal Process

Assessing available coping strategies to manage the perceived threat or challenge.

Signup and view all the flashcards

Problem-focused coping

Managing the stressor itself, aiming to change the situation.

Signup and view all the flashcards

Emotion-focused coping

Managing internal responses to the stressor, such as emotions, by avoiding or escaping the situation.

Signup and view all the flashcards

Study Notes

Emotion and Stress

  • Stress is an individual's response to environmental demands or pressures, psychologically detrimental.
  • Eustress is a beneficial response to these demands, generating energy and motivation.
  • Stressors include physical environment (noise, lack of privacy), role conflict/ambiguity (conflicting expectations/unclear roles), job characteristics (overload, lack of progression), and relationships (poor supervisor/coworker relationships).

Transactional Model of Stress

  • Primary appraisal: evaluating the significance of an encounter.
  • Secondary appraisal: identifying coping options.
  • Coping strategies:
    • Problem-focused: addressing the stressor directly.
    • Emotion-focused: managing emotional response (e.g., avoidance).

Management of Emotions

  • Emotions guide how individuals appraise and respond to situations.
  • Emotional labor: managing emotions in the workplace.
    • Emotional requirements: expectations for expressing emotions.
    • Emotion regulation: controlling displayed emotions.
    • Emotion performance: successfully expressing expected emotions.
  • Emotional labor can be positive (satisfying work) or negative (stress).
  • Positive outcomes if the felt emotion matches the required emotion.
  • Negative outcomes if the required emotion is different from the felt emotion.

Burnout

  • Emotional exhaustion: feeling fatigued at work.
  • Cynicism: disinterest towards others in the workplace.
  • Reduced professional efficacy: feeling unable to accomplish valuable work.

Job Demands-Resources (JD-R) Model

  • Job demands: workload, pressure, ambiguity, long hours.
  • Job resources: support, coaching, feedback, autonomy.
  • Imbalance between demands and resources can lead to exhaustion.
  • Job resources can lead to engagement.
  • Mismatch between employee and organizational values can contribute to negative consequences.

Studying That Suits You

Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

Quiz Team

Related Documents

Emotion and Stress PDF

More Like This

Use Quizgecko on...
Browser
Open
Browser
Browser