Podcast
Questions and Answers
What are the three main components of attitudes?
What are the three main components of attitudes?
- Cognitive, Affective, Behavioral (correct)
- Cognitive, Direct, Indirect
- Behavioral, Emotional, Rational
- Affective, Reflective, Directive
How can cognitive dissonance be defined?
How can cognitive dissonance be defined?
- An argument between two individuals
- A measure of job satisfaction
- A conflict between attitudes and behavior (correct)
- An agreement on organizational goals
Which of the following is NOT a major job attitude?
Which of the following is NOT a major job attitude?
- Employee Engagement
- Leadership Effectiveness (correct)
- Job Satisfaction
- Perceived Organizational Support
What does psychological empowerment entail?
What does psychological empowerment entail?
Which of the following is a factor that moderates the relationship between attitudes and behavior?
Which of the following is a factor that moderates the relationship between attitudes and behavior?
What best describes job involvement?
What best describes job involvement?
Which type of organizational commitment involves a wish to maintain membership due to perceived costs of leaving?
Which type of organizational commitment involves a wish to maintain membership due to perceived costs of leaving?
Job satisfaction can be defined as:
Job satisfaction can be defined as:
Which dimension of commitment refers to the economic value of staying with an organization?
Which dimension of commitment refers to the economic value of staying with an organization?
What factors contribute to a higher Perceived Organizational Support (POS)?
What factors contribute to a higher Perceived Organizational Support (POS)?
How does employee engagement primarily manifest in the workplace?
How does employee engagement primarily manifest in the workplace?
Which method of measuring job satisfaction involves asking general questions for an overall assessment?
Which method of measuring job satisfaction involves asking general questions for an overall assessment?
What is a potential drawback of the summation score method of measuring job satisfaction?
What is a potential drawback of the summation score method of measuring job satisfaction?
In which cultural context is job satisfaction notably considered a global concern?
In which cultural context is job satisfaction notably considered a global concern?
How does the single global rating method compare to the summation score method in terms of evaluation of job satisfaction?
How does the single global rating method compare to the summation score method in terms of evaluation of job satisfaction?
What is a significant influence of Western culture on job satisfaction compared to other cultures?
What is a significant influence of Western culture on job satisfaction compared to other cultures?
What aspect of work has the strongest correlation with overall job satisfaction?
What aspect of work has the strongest correlation with overall job satisfaction?
Which employee response to dissatisfaction involves actively trying to improve conditions?
Which employee response to dissatisfaction involves actively trying to improve conditions?
Absenteeism and turnover are generally lower among employees who experience what?
Absenteeism and turnover are generally lower among employees who experience what?
Which of the following is NOT a consequence of job dissatisfaction?
Which of the following is NOT a consequence of job dissatisfaction?
According to the content, which factor helps explain the relationship between job satisfaction and OCB?
According to the content, which factor helps explain the relationship between job satisfaction and OCB?
What is considered a discretionary behavior that contributes to organizational effectiveness but is not part of formal job descriptions?
What is considered a discretionary behavior that contributes to organizational effectiveness but is not part of formal job descriptions?
What happens to pay-related correlation with job satisfaction after an individual reaches a comfortable living level?
What happens to pay-related correlation with job satisfaction after an individual reaches a comfortable living level?
What aspect of the work environment is correlated with how individuals view social interactions at work?
What aspect of the work environment is correlated with how individuals view social interactions at work?
How does employee job satisfaction influence customer loyalty?
How does employee job satisfaction influence customer loyalty?
What is the relationship between job satisfaction and absenteeism?
What is the relationship between job satisfaction and absenteeism?
What effect does job satisfaction have on turnover rates?
What effect does job satisfaction have on turnover rates?
Which of the following is considered a form of workplace deviance?
Which of the following is considered a form of workplace deviance?
What should managers focus on to improve job satisfaction?
What should managers focus on to improve job satisfaction?
What is one likely consequence of dissatisfied employees?
What is one likely consequence of dissatisfied employees?
What managerial action is crucial for managing job satisfaction?
What managerial action is crucial for managing job satisfaction?
Which of the following statements is true regarding satisfied employees?
Which of the following statements is true regarding satisfied employees?
Study Notes
Attitudes
- Attitudes can be favorable or unfavorable about people, events, or objects.
- Attitudes reflect how one feels about something.
Three Main Components of Attitudes
- Cognitive - evaluation.
- Affective - feeling.
- Behavioral - action.
Attitudes Follow Behavior: Cognitive Dissonance
- Cognitive dissonance is inconsistency between behaviors and feelings.
- Individuals try to reduce dissonance.
Behavior Follows Attitudes: Moderating Variables
- Importance of the dissonance.
- Degree of influence the individual believes they have over the elements.
- Rewards involved in dissonance.
Major Job Attitudes
- Job satisfaction: positive feeling about a job.
- Job involvement: identification with a job.
- Psychological empowerment: belief in influence over one's job.
- Organizational commitment: identification with an organization.
- Affective Commitment: emotional attachment.
- Continuance Commitment: economic value of staying.
- Normative Commitment: moral or ethical obligations.
- Perceived organizational support (POS): The degree to which employees believe an organization values their contributions.
- Employee engagement: involvement, satisfaction, enthusiasm for the job.
Measuring Job Satisfaction
- Two methods are used to measure job satisfaction.
- Single global rating method: a few general job satisfaction questions are asked.
- Summation score method: evaluates key elements of the job and asks for specific feelings about them.
- Both methods are valid; the best method for measuring job satisfaction is subjective to the situation.
Global Implications
- Job satisfaction is a global concern, however, employees in Western countries place more value on positive emotions and happiness.
What Causes Job Satisfaction?
- Work itself: the strongest correlation.
- Social component: there is a strong correlation between satisfaction and social surroundings.
- Pay: Not correlated after the individual reaches a level of comfortable living.
- Advancement: satisfaction level is influenced by advancement opportunities.
- Supervision: Positive or negative supervisory relationships can influence satisfaction.
- Coworkers: positive relationships with coworkers generally increase satisfaction.
Consequences of Dissatisfaction
- Dissatisfaction can lead to either destructive or constructive outcomes.
- The responses can be passive or active.
Employee Responses to Dissatisfaction
- Exit: Leaving the organization.
- Voice: Actively trying to improve conditions.
- Neglect: Allowing conditions to worsen.
- Loyalty: Waiting passively for improvements.
The Benefits of Satisfaction
- Better organizational performance.
- Better organizational citizenship behaviors (OCB).
- Greater levels of customer satisfaction
- Lower absenteeism and turnover.
- Decreased instances of workplace deviance.
Satisfied Vs. Dissatisfied Employees
- Satisfied:
- Better job and organizational performance
- Better OCB
- Increase customer satisfaction
- Decrease absenteeism and turnover
- Decreased instances of workplace deviance
- Dissatisfied:
- Limited productivities
- Lower OCB
- Decrease customer satisfaction
- Increase absenteeism and turnover
- Increase instances of workplace deviance.
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Description
Explore the intricate relationship between attitudes and behaviors in this psychology quiz. Learn about the components of attitudes, cognitive dissonance, and major job attitudes like job satisfaction and organizational commitment. Test your knowledge and understanding of these essential concepts.
