Psychology: Attitudes and Job Satisfaction

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Questions and Answers

What are the three components of an attitude?

Cognitive, affective, behavioral (correct)

Emotional, logical, physical

Reflective, analytical, procedural

Perceptual, evaluative, contextual

How do attitudes generally influence behavior?

Attitudes have no impact on behavior

People strive for consistency between their attitudes and behaviors (correct)

Behavior is solely determined by external circumstances

Only favorable attitudes lead to positive behavior

What is job satisfaction?

The number of tasks an employee completes

An employee's overall contentment with their job (correct)

An assessment of job requirements and duties

A measure of corporate profitability

Which of the following represents a common outcome of job satisfaction?

Higher productivity (D) Signup and view all the answers

What is cognitive dissonance?

The discomfort of inconsistency between attitudes or behaviors (C) Signup and view all the answers

Which of the following moderating variables strengthens the attitude-behavior relationship?

Attitude’s importance (D) Signup and view all the answers

What is the primary characteristic of job satisfaction?

Positive feelings about the job (C) Signup and view all the answers

Which job attitude reflects a person's identification with their job's significance to their self-worth?

Job Involvement (B) Signup and view all the answers

How does perceived organizational support (POS) affect employees?

Improves the belief that the organization values their contributions (C) Signup and view all the answers

What is the impact of organizational commitment on employee behavior?

Reduces work withdrawal despite dissatisfaction (B) Signup and view all the answers

What does employee engagement primarily involve?

An individual’s involvement, satisfaction, and enthusiasm for the work (D) Signup and view all the answers

Which two approaches are popular for measuring job satisfaction?

Single global rating and summation of job facets (D) Signup and view all the answers

What trend has been observed in job satisfaction levels over the last 30 years?

Overall job satisfaction in developed countries has remained relatively stable despite economic downturns (A) Signup and view all the answers

What is a common misconception about job attitudes?

Job attitudes are distinct and unrelated constructs (A) Signup and view all the answers

Which factors contribute to job dissatisfaction according to the analysis of worst jobs?

Physical demands, work environment, income, stress, and hiring outlook (C) Signup and view all the answers

Which factor is NOT mentioned as influencing job satisfaction?

Employee's physical environment (D) Signup and view all the answers

How does personality impact job satisfaction according to the content?

Individuals' beliefs about their worth affect satisfaction. (D) Signup and view all the answers

Which of the following statements about Corporate Social Responsibility (CSR) is true?

CSR includes actions that go beyond legal requirements. (D) Signup and view all the answers

What demographic is mentioned as particularly valuing CSR?

Millennials (A) Signup and view all the answers

Which of the following is NOT considered a component of job conditions that affect satisfaction?

Level of technology used (B) Signup and view all the answers

What is a key factor in raising employee satisfaction?

Evaluating the fit between work interests and job components (C) Signup and view all the answers

Which of the following is likely insufficient for creating a satisfying work environment?

Offering high pay (A) Signup and view all the answers

What should be considered to create challenging and interesting work for employees?

Employee's work interests (B) Signup and view all the answers

Which approach should be avoided when trying to improve employee satisfaction?

Implementing a rigid salary structure (C) Signup and view all the answers

What aspect of a job can contribute to an employee feeling challenged?

Intrinsic job components aligned with interests (C) Signup and view all the answers

Study Notes

Attitudes

Attitudes reflect how people feel about something.
They comprise three components:
- Cognitive Component: The belief a person holds about a situation.
- Affective Component: The emotional feeling regarding the situation.
- Behavioral Component: The intended behavior in response to the situation.

Cognitive Dissonance

The discomfort experienced when an individual's attitudes and behavior are incompatible.
People tend to seek consistency between their attitudes and behaviors.
The relationship between attitudes and behavior is influenced by:
- The importance of the attitude
- Correspondence between attitude and behavior
- Accessibility of the attitude
- Social pressure
- Personal experience with the situation

Job Attitudes

Job Satisfaction: A positive feeling about a job derived from an evaluation of its characteristics.
Job Involvement: The degree to which a person identifies with a job and considers performance important to self-worth.
Psychological Empowerment: Reflects an employee's belief in their degree of influence over their job, competence, job meaningfulness, and autonomy.
Organizational Commitment: The extent to which a person identifies with a particular organization and its goals, and desires to maintain membership.
Perceived Organizational Support (POS): The degree to which employees believe the organization values their contributions and cares about their well-being.
Employee Engagement: Reflects the employee's involvement, satisfaction, and enthusiasm for their work.

Job Satisfaction

Job satisfaction levels are influenced by job conditions, personality, and corporate social responsibility (CSR).
Intrinsic elements of work, social interactions, and supervision significantly impact satisfaction.
Individuals with positive core self-evaluations tend to exhibit higher job satisfaction.
Although pay is important, it alone is unlikely to generate job satisfaction.
Organizations should strive to create work that is stimulating and engaging for employees, considering their work interests.
CSR initiatives can positively influence employee job satisfaction, especially for Millennials.

Employee Responses to Job Dissatisfaction

Four common responses to job dissatisfaction:
- Exit: The employee leaves their job.
- Voice: The employee attempts to improve the situation.
- Loyalty: The employee remains hopeful for improvement but takes no action.
- Neglect: The employee reduces work effort.

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Description

This quiz explores the various components of attitudes, including cognitive, affective, and behavioral aspects. Additionally, it delves into cognitive dissonance and its influence on job attitudes like job satisfaction and job involvement. Test your understanding of these psychological concepts and their real-world implications.